Homewood Suites by Hilton Long Beach Airport — Hotel in Long Beach

Worst Hotel Experience Ever! Taking my family on their first Hawaiian Vacation flying out of LBC. Decided to spend the money on a "nice" Hotel. I mean Hilton is supposed to be nice right? Arrived on June 25th around 9:00PM. After a long drive in a lot of traffic. All we wanted to do was sleep since our flight leaves very early at 5:30AM. We had troubles every step of the way. From checking in late and not getting the room we reserved, having to request a cot for the lack of beds (which we were charged extra for), then greeted by a foul smell walking in the room. Found a large wet puddle in the middle of the floor, of who knows what? Had to place multiple towels over the spot to avoid stepping in it. Room did not seem to be thoroughly cleaned either. Everything we touched seemed to either be dirty or broken. Found trash under bathroom sink & in the corner by the beds. But we were trying to make the best of what we got. Except it didn't stop there. The curtains by some strange design are meant to let in all the city lights from the airport & freeway. To shine in on us & they could not be closed. This design was due to the pillar & AC unit under the window. The AC unit unit also shut itself on/off constantly all night making it near impossible to rest comfortably. How do you sleep with bright lights shining in, warmed up, then freezing? It was literal torture. We managed to rig the curtains shut by bunching them together with a hair tie. Then proceeded to get ready for bed. Except the toilet wasn't working at all. Called down to the front desk. They sent up maintenance. About 45 mins later they swear it's fixed. Go in to use it & guess what, no flush, not working still. Called down again. It's already 11:00PM, we're all exhausted. It's too late to change rooms besides that they were supposedly sold out. Had to drag the whole family in pajamas down to the lobby to use restrooms. In total we maybe slept about 3-4 hours, if that. We were zombies & our entire first day of vacation would be essentially ruined by this.

Then it was morning checkout time. Mentioned all of our troubles. Not so much as a sorry or any suggestion of getting a discount. Cold & heartless to our sad kids with dead eyes getting no sleep. Then come to find out that the free breakfast offered also isn't available this early. So we will all starve. No time to stop for food, flight leaves too soon. Tried to contest the charges of over $350! with the credit card company. We had a barely usable room for under 6 hours & no toilet. Should've slept in a our SUV (Paying $75 a night to park) & been more comfortable. Called the Hotel back twice, both times promised discounts that never showed up on our statement. Credit card company also denied our requests for any refund.

This is not the standard of quality one would come to expect from a premier Hilton Hotel location. Frankly everything about the hotel was unacceptable. Except maybe for the shuttle service to the airport, they were on time, got us to our flight on time, very courteous & helped us with our luggage. Assuming because they could see the dread in our tired faces. I never write reviews but this one still sticks with me even months after. A bad start to the otherwise nice vacation. My family had to try very hard to overcome the experience to enjoy ourselves. I have no further recourse for getting back my overspent funds & fees so I am here writing this review hoping either somebody sees it & does something about it. Or at least to warn any weary travelers to stay far away from this Hotel & save your money. Make it known, avoid giving them any more business. They...

I'm staying in the Hampton side (one building, two brands). This facility just opened last week and is still somewhat under construction.

The good: price, decent location, reasonably sized rooms, decent bathroom. I'll even give them a pass on the $10 self-parking; that may be common in this area. The staff is friendly and working on their scripts.

The bad: No diamond parking. I wouldn't call the room clean; there are chunks of spackle and drywall dust under the bathroom sink. You can pretty clearly see where they ran a mop and where they quit. There's debris on the furnace, as well.

The terrible: The guest at the desk when I checked in told the clerk she'd stepped on a needle in the room (I suspect this was a staple from the carpet). She's also a diamond member, and all she got from the clerk was, "Oh, I'm sorry; I thought we got all of those." He didn't ask if she needed medical attention or offer to have the room checked (or give her a different one); he didn't imply in any way that this was a concern. It should be; there's one sticking up in my room, too.

And, while this isn't all their fault (CA requires some of this), the nightstand lights are on vacancy sensors. I hope you don't like to read in bed, because they turn off after two minutes, and the sensitivity is so low you have to physically get out of bed to get the lights back on. It's BAD. The desk lamp is the same way; it turned off on me with a spoonful of soup halfway to my mouth (pro tip: the TV isn't on a vacancy sensor; plug the desk lamp into that circuit). In case you think they're just trying to be environmentally friendly, the night light in the bathroom (the one that's on 99% of the time) is an incandescent energy suck, so they're not. And since it's dark out at 5pm right now, there's nowhere for me to go work that stays lit unless I want to hang out in the lobby. It should be mentioned that the HVAC is on a vacancy sensor, too, so it shuts off while I'm working and while I sleep.) I have stayed in multiple hotels in CA and NEVER had it this bad. Maybe I need to stay at older hotels. Again, when I brought this to the attention of the staff, I basically got a shrug.

Are these problems fixable? Sure. But the first step to fixing them is acknowledging them, and the staff won't even do that. If I could find another property, I'd check out tomorrow. At the very least, give this property six months or a year to get their act together. In that time, I assume other patrons will find the rest of the staples/needles in the carpet - hopefully not...

My review is based on a couple of factors regarding check-in and cleaning. After I checked in on line I called the hotel because the Hilton app had the wrong credit card and was hoping to change it to the one on the reservation. Whomever I talked to made it seem that I could not change it over the phone but I had to call Hilton Honors. He also stated that the other credit card I wanted to use per my profile was expired. I was looking at my profile and it said no such thing so I have no idea what they were looking at. After several exasperating minutes trying to change the card with him I gave up and called Hilton. Suffice it to say they called the hotel because what they saw was correct and then conferenced me in. They changed it but it was a total waste of my time since they could have done that in the first place. As for the hotel it's pretty nice but the parking spaces are a bit tight plus the floor and walls seem a bit thin. I could hear the person walking above me and next door. Lighting was excellent and bright plus the water came out nice and hot. Unfortunately there seems to be a slight ant issue coming in from the pipes in the kitchen and bathroom. It Quieted down after a day or so. When I'm on the road I really enjoy it to find that my room has been cleaned upon my return but on the first day it was not even though I got back around 4pm. The second was a bust too and I called the front desk. They said they would make my room a priority but it's 2 hours later and no one. Oh, I hear them now outside but they are cleaning other rooms, so much for being a Diamond member. Anyway, I can only say they are full this week so maybe they don't have enough people yet. I had a 2 Queen Bed Studio Suite. As for comfort, the desk and computer chair were great, sofa was comfy but the chair you would just sink in way too low. The Queen beds seemed small for queens and it definitely did not provide for a decent night's sleep especially with the foot pounder above. Half way through the night I switched to the couch only wishing it was just a foot longer. The TV is a good size and plenty of channels to watch including HBO and Max. The location is across from a few fast food places and anything else is several miles away. Looks like there is a new complex being built next door anchored by a Whole Foods plus a slew of retail. Have to say the gym was excellent and huge with plenty of equipment. The pool area was also nicer than your normal hotel. To summarize, I would come back but only on the top floor and...