Nordstrom Rack — Local services in Long Beach

I went in there in December ACTUALLY,and during that time they didn't have much in Stock,and the staff were just fill ins for the holiday season,so NO -ONE was mannerly or professional,and I went in there with the attorney I am friends with,and employed by,and we had used the older credit card/Swipe and not Chip,and the cashier was just rude and demanding that we use a credit card w/a Chip,or we would be ASKED TO LEAVE? I actually had to calm my lawyer down of this incident. I asked to speak to a manager,and she was very kind and took the time to listen to the silliness we just dealt with,and explained that IT WAS policy that they take credit cards w/the Chip in it,or it won't be acknowledged to purchase the item(s).And for the $500 we were going to spend,you would think that they could have been just a bit more responsible and professional,but I will not tolerate abuse from a staff or manager of a BIG business that has a good name for itself. It's a shame that didn't translate to THIS store.I will not return ...

I always hear people saying that the items here aren't really from Nordstrom flagship stores, and I think that it's probably a mixed bag. Nordstrom Rack consistently carries the Lucky Brand pants I like to wear, so I'm really not upset they were most likely never in a regular Nordstrom store. I also have on other occasions purchased very nice Cole Haan and Florsheim shoes that probably were sold sold at Nordstrom and they didn't have stock in enough sizes to continue carrying it in store. Truthfully I don't know how items get to Nordstrom Rack, but I've been happy with the quality and price of most of the items I've purchased over the past 10 years or so that I've been shopping here and have been a more frequent customer since they opened this location so close to where I live so I don't need to travel to Costa...

So love love Nordstrom Rack used to work there and then off to Manage customer service at the full line. I am not going to toss anyone under the bus, however customer service sometimes it’s the easy things, bought something which was going to leave change in my scubs all day long, gave her the other amount of change to get $1.00 back and she said she couldn’t.. Ok so, if this is true, and she couldn’t do it. Maybe we need to rethink this. 2. If she was afraid to do it, she seemed confused, get it, but it wasn’t that serious, it was mid day on a Monday, not busy. 3. Math classes using change and how to make change, this last one was me being funny, please help your people be more customer service...