The Sojourn Los Angeles – Sherman Oaks — Hotel in Los Angeles

They didn’t have a room available at check-in when I had a confirmed and paid reservation! I was told they purposely overbook their third party sites, which is why this happens. I even called to confirm the day before arrival. I booked a double bed room directly on their website and was given a single bed. I was traveling with my teenage son so this obviously wasn’t going to work. The pictures online are also very deceiving because it appears larger and newer than in person. The air conditioning was loud and didn’t work well, but the worst part was the window in the bathroom with no covering or frosted glass along with an apartment building directly outside that could see in. I had to cover myself to go to the bathroom and hang a towel on the glass door to shower, although I’m sure it didn’t hide everything. How they could be in business like this is horrifying! But it was late at night and we had no choice but to stay. I’ve tried calling to talk to the manager about a dozen times over the weeks since then and have left messages, been told he’s out and will call back, but no response. My advice is to stay at the Courtyard Marriott just down the street that is so much nicer with a friendlier staff for just a little more in cost because it’s worth it, which is exactly what we did for the rest...

I had an amazing stay. I booked my 2 day stay just hours before I arrived, the prices were affordable. The lobby was set up very nice, neat, clean, bright. The receptionist was super welcoming, communicative and helpful with all my questions. The room was a decent size (2 queens). Again a very nice presentation, very clean, smelled good. Hotel is 15 min drive from Universal Studios and 5 min from Target (2 places I went to) so not sure what else it’s near. My kids were in the pool until 12am and then as early as 7am the next day. The pool area has towels available all around. When we used all the ones in our room and some from the pool area, I went to ask for more. The staff again SUPER friendly. I felt really happy with my stay and with the staff. I would def book here again next time I’m in the area.

My only complaint and this is why I didn’t give a 5 star. The shower didn’t drain entirely during my shower but I didn’t report it so that was my bad. I’m sure if I would have they would have either moved me to another room or had that fixed asap AND I’m sure by now they fixed that issue. Again very satisfied with my stay and that wouldn’t discourage me from...

Let me start this by telling you to read the entire review. We arrived on a Thursday afternoon and it was about 95 degrees hot!! I do mean hott... We checked in with Marcy the front desk clerk, who is very nice and accommodating. We step into our room and it was an oven. After 30 minutes of waiting to see if the room would get cooled down it didn't. I spoke to Marcy at the front desk and she indeed went above and beyond by giving us a room with a great working air conditioning. My family and I moved to our new room and after 5 minutes of being there my wife saw a guy and his about 12 to 13 year old son peeping into our truck. I went out and politely asked them what they were doing and they said they were just admiring the beautiful truck. Remember this is all taking place during daylight. Now that we have been in our room for two days I came to the conclusion that this trip is the worst trip that I have been on. For 2 days the neighbors from the top have been running and stomping non-stop all night. I am seriously considering leaving in the middle of the night. I hope this doesn't fall...