Embassy Suites by Hilton Seattle North Lynnwood — Hotel in Lynnwood

I would highly advise anyone considering a stay at this Embassy Suites to reconsider. It does not deliver anything close to Hilton standards, but also, many of the promised amenities will not be available to you.||||I’ve read other reviews that this is a franchise location with a recent change in ownership. I believe that any positive reviews were all written under previous ownership. I suspect these “sudden issues” that I’m going to detail were actually planned cost saving measures by management.||||We arrived over Memorial Day weekend. My husband is out of town and I wanted to do something nice for my children so I booked a local hotel 5 miles away from our home for a fun night away. I specifically booked Embassy suites due to the pool, large breakfast they have in the morning, the evening reception, and the reviews their restaurant got online. ||||The day before our arrival, I received an email saying I could digitally check in and choose my room. I took the time to research the different rooms and chose one on the opposite side of the freeway on the highest floor in the category that I had booked. After doing so, it said that I would be able to get into my room as soon as it was ready, even if it was ready before the 4 PM check in time. The next day, we waited but it still said “preparing tour room” even after check in time, so we finally just drove to the hotel. We arrived at 4:20. There were fairly long lines and two people working the front desk. I could overhear frustrated customers, asking for discounts and refunds as I stood in line. Once it was my turn, the kind girl at the check-in desk let me know that “per management”, the entire hotel was without air-conditioning. Keep in mind that it was the hottest day of the year so far in the Seattle area. She went on to say that the evening reception was canceled, and the hotel restaurant and bars were all closed. I asked again why the restaurant was closed and whether it was a staffing issue, and she just continued to say “per management”. I asked if anyone for management was available to talk, and she said, “No, they told us that and left.”||||Keep in mind that this is not a walkable hotel, so any of these people who were without a car now had nowhere convenient to eat dinner and would be forced to light rail or taxi. And if they were planning on having drinks at the bar, while their kids swim in the pool, they weren’t going to be able to do that now either. The roads surrounding this hotel are very busy and not the type that you want to walk on with small kids. People purposely seek out embassy suites because they have some of these amenities that most hotels don’t offer. Taking them away, particularly without notifying guests until they are already checking in, and then not having management present to do damage control, feels especially predatory and disrespectful. Only one guest was offered 10% off their room if they chose to stay. ||||The front desk did offer me the opportunity to cancel despite me booking a nonrefundable rate so I decided to check out the room first before making my decision. Instead of getting my chosen room, 504, I was given 327. The first thing I noticed on my way to our room was how dirty the hallways were and there was no housekeeper in sight. Soda cans, baby carrots, crackers and wrappers were strewn along the hallway. Once in our room, on initial inspection, it looked fairly clean, but then we noticed candy wrappers at the foot of the bed and evidence to show that cleaning was rushed. After standing in the bedroom for less than two minutes, my daughter and I both were so hot that we were red, and it became evident that we would not be able to sleep in this room without AC. We made our way back down to the front desk and asked for the refund after all. The front desk confirmed that I could cancel and incur no charges whatsoever. ||||I did notice that I got my mandatory hundred dollar incidental charge returned, but so far, I have not received a refund for my room. I was told this could take a couple of days. However, I received an email yesterday saying that since I booked a non-refundable rate, charges may apply. If I do not receive my entire payment back, I will be extremely angry.||||This was clearly not an unexpected event and multiple staff members indicated as such. This was a cost saving measure that they chose to not to tell their patrons about until they were already at check-in and stranded. Management dumped it on the front desk staff to do the dirty work and left. Thank goodness, I live 5 miles away and I had a home to go to, but I feel terrible for the out-of-town visitors who were stuck with no options but to stay and deal with it. I can definitely understand their frustration. Of note, this hotel is NOT in Seattle. By car, it is an hour to Seatac (the main Seattle airport) on a good day. It’s 20 minutes to Paine Field. While it is near the light rail, it is nowhere near what I would consider to be a walkable hotel. There’s no way anyone would find anything comparable in the area on Memorial Day weekend. We planned to have a mini “staycation”, have dinner at the hotel, and enjoy a night away, but we were too turned off by the situation to stay, since 3/4 of the amenities were unavailable. On our way out, it was 73° outside, but walking out of the hotel, it felt like we were walking into a refrigerator. That’s how warm it was in the hotel without the AC. ||||I caution anybody considering staying here to look at other options. At the very least, call ahead of time and confirm that the amenities you would like are in fact available and that you were getting the room that you chose. But, I wouldn’t stay here at all given this history. ||||I will update this post if I don’t receive my...

We made reservations to stay here following an event at Embassy Suites. The event space was great and the event itself was well executed including the food and overall set-up. Biggest drawback is the hotel is a bit overrun with unsupervised kids everywhere and people who don’t understand elevator protocol (i.e. allow those in the elevator to step out before shoving inside) or hotel courtesy. A lot of the guests just seemed unaware that they are in a shared public space so wandering around in grubby pajamas, slippers or bare foot is not acceptable. Hotel staff should manage this. It makes for an overall poor impression. I guess this is what is meant by “you get what you pay for?”||Check-in was ok. When recaption told me the price, I was surprised as it was more than the price confirmation I received online. She explained Hilton always changes a $100 damage fee that is returned at checkout if there are no issues. We have stayed at a lot of Hiltons and have never experienced this. ||There are two elevators and they are incredibly slow. Once we dropped our bags we just used the stairs as it was easier and quicker than waiting on the elevator. It should be noted the stairwell is poorly lit and grungy. ||When we finally got to our floor, housekeeping was still being done and there were piles of dirty laundry in the hallway and the carts were literally blocking our path with mops hanging off the side. This was at 4:30 PM. My husband had to move the cart in order for us to pass by. The ice machine on our floor was not working so we went up a floor for ice. It was not marked as being out of order and not mentioned at check-in. Again, this is not the Hilton experience we are used to.||The rooms are suites so you have a couch, TV, mini fridge, microwave , sink, coffee maker, and table and chairs. The couch was pretty worn out and sagging. The ceiling is really low and the lighting casts a yellow/orange hue. The fridge and coffee maker worked fine. Everything seemed clean just kind of outdated and in need of a refresh.||The bathroom was spacious with a lot of countertop room which we appreciated and a slow close toilet lid. That is rare lol. The lighting in the bathroom was much better than the rest of the spaces. There were enough towels and they were good quality. ||The bedroom had popcorn ceiling and again the lighting was very poor. There was a full length mirror which was great. The bed was comfortable as was the bedding. When we went to bed there was some street/interstate noise so you may want to consider earplugs.||There is a bar/restaurant and you get vouches for two free drinks each. We did partake in a drink before the event we were there for and service and the drink was fine except they will not do a shaken martini if you use the vouchers. Very weird. They also have a snack bar you can partake in which included veggies with hummus and ranch dressing, peanut mix and tortilla chips. ||After the event, we went back for a drink with our friends. A waitperson came over and said it was two minutes until last call and then walked away. We all then just went to the bar to order. He came back about 10 minutes later and asked for our orders but we no longer needed service. Shortly thereafter a fight took place just outside the restaurant doors and we had a clear view from our seats by the windows. Three hotel employees went out, apparently just to watch as no one called the police. Eventually the person who appeared to have started the fight came back in, sat at the bar and was served a drink. That is also not up to Hilton standards. ||Highlight was the coffee. Everything else was cold. We did not wait in line for the omelette and just opted for French toast, eggs, potatoes and sausage. One of the utensils holders was partially empty and you could see the bottom which had hair and coffee grounds in it and other debris. We pulled a fork from an overflowing container as we figured the bottom of that container was probably filthy as well so it was safer to take from the top of the pile. ||At checkout, a large group of very loud people stood just outside the doors smoking. This is a non-smoking location and I didn’t see any ashtrays. It was not pleasant to have to walk through the smoke to get to our car. Staff should intervene when that happens and again this is not in line with past Hilton experiences.||Overall, we slept fine so if the event returns at this location next year we would consider returning but overall this did not feel like a quality...

We made reservations to stay here following an event at Embassy Suites. The event space was great and the event itself was well executed including the food and overall set-up. Biggest drawback is the hotel is overrun with unsupervised kids and people who don’t understand hotel courtesy. A lot of the guests seemed unaware that they were in a shared public space and wandered around in grubby pajamas, slippers or bare foot. Hotel staff should manage this. It makes for an overall poor impression.

Check-in was ok. When recaption told me the price, I was surprised as it was more than the price confirmation I received online. She explained Hilton always changes a $100 damage fee that is returned at checkout if there are no issues. We have stayed at a lot of Hiltons and have never experienced this.

There are two elevators and they are incredibly slow. Once we dropped our bags we just used the stairs as it was easier and quicker than waiting on the elevator. It should be noted the stairwell is poorly lit and grungy.

When we finally got to our floor, housekeeping was still being done and there were piles of dirty laundry in the hallway and the carts were literally blocking our path with mops hanging off the side. This was at 4:30 PM. My husband had to move the cart in order for us to pass by. Same thing happened when we checked out.

The ice machine on our floor was not working so we went up a floor for ice. It was not marked as being out of order and not mentioned at check-in. This is not the Hilton experience we are used to.

The rooms are suites which includes a couch, TV, mini fridge, microwave , sink, coffee maker, and table and chairs. The couch was pretty worn out and sagging. The ceiling is really low and the lighting casts a yellow hue. The fridge and coffee maker worked fine. Everything seemed clean just kind of outdated and in need of a refresh.

The bathroom was spacious with a lot of countertop room. The lighting in the bathroom was much better than the rest of the spaces. There were enough towels and they were good quality.

The bedroom had popcorn ceiling and again the lighting was very poor. There was a full length mirror which was great. The bed was comfortable as was the bedding. When we went to bed there was some street/interstate noise.

There is a restaurant and you get vouches for two free drinks each. We did partake in a drink before the event we were there for and service and the drink was fine except they will not do a shaken martini if you use the vouchers. They also have a snack bar which included veggies with hummus and ranch dressing, peanut mix and tortilla chips.

After the event, we went back for a drink with our friends. A waitperson came over and said it was two minutes until last call and then walked away. We all then just went to the bar to order. He came back about 10 minutes later and asked for our orders but we no longer needed service. Shortly thereafter a fight took place just outside the restaurant doors and we had a clear view from our seats by the windows. Three hotel employees went out, apparently just to watch as no one called the police. Eventually the person who appeared to have started the fight came back in, sat at the bar and was served a drink. That is also not up to Hilton standards.

Breakfast is included and the highlight was the coffee. Everything else was cold. We did not wait in line for the omelette. One of the utensil holders was partially empty and you could see the bottom which had hair and coffee grounds in it and other debris. We pulled a fork from an overflowing container as we figured the bottom of that container was probably filthy as well so it was safer to take from the top of the pile.

At checkout, a large group of very loud people stood just outside the doors smoking. This is a non-smoking hotel. Staff should intervene when that happens.

Overall, we slept fine so if the event returns at this location next year we would consider returning but overall this did not feel like a quality...