Jamaica Bay Inn Marina Del Rey, Tapestry Collection by Hilton — Hotel in Marina del Rey

I am not one to leave reviews but I was very disappointed with my stay at this Hotel from beginning to end!!!! I booked a 2 day stay with 2 rooms costing me over $1000 dollars for me and two women from my Church. I booked directly with the hotel not a travel site. 1st things 1st because of Covid-19 the Hotel needs to update their website to state what amenities or services they will or will not be providing!! I booked 2 guest rooms with Marina views. Upon arrival we were stopped at valet entrance by a parking attendant who was unhelpful and stated he was new, he told us to park and go inside to check in then return to him for parking instructions. I Checked in and was given our keys returned to the parking attendant and he directed us to move our cars to a different location, we we asked if we could get some help with a luggage rack or cart and he pointed to the lobby entrance where there was a very large luggage cart, and said we could use it, there were no cars waiting he was doing nothing and did not ask or lift a finger to help us 3 women, just pointed to this massive luggage cart so 2 of us dragged it over, he was standing a few feet away and did not even ask if we needed help...We got to our rooms and wanted to have some coffee to find out there was no Keurig coffee makers in the room as advertised on the website. When I called front desk they stated because of Covid they removed all coffee makers from rooms. (well then take that off the website) don't advertise something you are not providing...I also realized that there was no bathtub in the room, when booking the 2 queen marina view room pictures of the room show a bathtub, so again I called and was told that there are only 2 rooms that have bathtubs and they are in the handicap rooms??? It was very cold so I again called the front desk and asked for some blankets and was told there were no blankets available! then he said oh I found one (1) blanket and he would bring it up...one blanket really! We stepped out briefly down the hall to our friends room and when we returned there were 2more blankets on the bed, which means he entered our room while we were out! without our knowledge or permission, we had left our purses and valuables in room as we were not expecting anyone to come in...very unsettling to say the least. next day by 3pm no one had come in to change our sheets or give us clean towels so again I called front desk and was told that because of Covid room service does not come in, C'mon now really???? don't you think your guests need clean towels if they are there for more than an overnight stay??? you could at least bring clean towels and knock on the door or something or at least let the guest know at check-in there will be no room service to change out your bedding or towels but they leave it up the the guest because had I not called for clean towels they would have not bothered to bring us any!!!! very sad! I ended up asking a room cleaner with a cart in the hallway if she could give us clean towels which she gladly did. Upon check-out Oscar at the front desk barely made eye contact with me, seemed as though he could have cared a less if I enjoyed my stay or not, he just said he would email receipt, he did not bother to ask if I had a nice stay or anything... I have read other reviews of unhappy guests just to see the basic response from Jaimaica Bay Inn "I'm sorry we will investigate this" or something to that effect, so I say to Jamaica bay Inn do better than that if you want your customers to come back, despite their bad experience give them a reason to come back! It was very frustrating that I spent that type of money for a 2 day stay and the only thing I enjoyed was the view from my balcony to which I give thanks to Roger for the room with...

This ideal beachside inn fell short of a 5 stars due to some minor inconveniences, it’s located in a nice area of the Marina harbor but the hotel needs some major upgrades, we continuously were locked out of certain doors to enter the hotel from the outside, staff stated that they have not updated the doors for the digital keys and a plastic one was required for the pool restroom, the ice machine on the second floor, an outside door to enter their lobby which defeated the contactless check-in. The pool needs cosmetic work and the jacuzzi didn’t look clean at all. There isn’t any staff at the pool and there are only a small handful of towels in case you forget to pick one up from the front desk. Our room was spacious but it smelled like mildew and our sliding patio door lock was broken and on the floor when we arrived, this is a safety issue as we we’re staying on the 1st floor facing the busy street. I also tried calling for maintenance from my room but you don’t get a direct line to the front desk it’s the same number as if you called from the outside. I did ask for maintenance to fix the broken lock but up to the time we checked out, no one had fixed it. Dinner at the restaurant was ok but too pricey for the quality of food, example is a charcuterie board was $30 bucks and literally had 6 slices of meat, 4 slices of cheese and a handful of berries and pistachios plopped in the middle, the appetizer Brussel sprout’s were served with a lemon mascarpone cream which turned it into a dessert? We opted to not eat there the next day and instead took a walk down to Venice beach which is less than a mile from the In , we came across a farmer’s market a few feet away from the hotel next to the Cheesecake Factory restaurant, and to our surprise they had live music and organic specialty items which we stocked up on and took back to our room. Once returned we grabbed our beach chairs from our car and walked only a few feet to the sand it’s literally that close which makes you feel like your on a private beach! Next to this area is a public beach where we seen many families enjoying the beach weather near the water and kayaking. The folks around here were all pleasant and even though there are some homeless people around they didn’t bother anyone. On our final day we decided to use the gym then tried the beachside for breakfast and we were not disappointed! The view and the close proximity to the harbor with the light of the morning sun was relaxing and beautiful. We did enjoy our stay and would return to the beach now knowing how private it really is. This location is also very dog friendly. Housekeeping staff were all helpful and kind with one who took our ice bucket and filled it for us since our digital key didn’t work. I wish I would have remembered her name. Would have loved to have given this hotel a 5star but the pictures attached are actual. I think they can do better. Names of staff that were helpful and kind Kenny, Justin, Olivia...

I am here for a total of 3 weeks. It's been a week, I don't recommend this place and it's definitely not worth the price (average $250-350 per room per night). Here is why:

They wash the decks/outside walkways, so they are slippery in the morning, around 10am. I slipped and fell. They don't care, they tell you not to wear sandals... this place is called "Jamaica Bay Inn" and it's in Southern California, 80 degrees outside and they want you to wear shoes when walking outside! Laundry service is poor, returned the wrong socks to me, no service Sunday, they pick up early morning, drop off late night. It's too complicated and expensive, $8.50 to wash a pair of pants. I requested laundry bags, they took an hour to bring them and I missed washing that day. If you request for them to pick up your laundry and take it down then you will definitely miss the daily cut off time. They take about 30 minutes to get to your room, so I recommend doing things yourself instead of waiting for them to help you.

Most of the time you have to call and request things twice or go down to the lobby so they can help you right then and there.

Employee at night, Angelica, doesn't care about anything, requested several things, never brought to me. Had to call in the morning. Day employees are nicer/more attentive, but that's probably because supervisors are around. This place is definitely not worth the price.

Good things - when you communicate a problem to the GM or supervisor, they take care of it. Bed comfortable. 24 hr business center. Great view, you are right on the beach (if you are lucky enough to be put on this side of the hotel - the other has a fire station near it so you will be hearing sirens all night)

Bad things - everything else. Employees don't care, you have to ask for things more than once before they are done, hair on towels/sheets/bathtub, stains on carpet. Slippery walkways. Walkway doors are HEAVY and NOT automatic, the elevators are far and you have to go through doors to reach them - so this isn't a place I'd recommend for strollers/wheelchairs. I asked for a baby crib, they brought me a DIRTY playpen (walls were dirty and bottom had sand). I asked for another and they said they didn't have any more. TV channels don't match printed listings in the room, so I had to flip through every time. I asked for a room with 2 beds and a bathtub (it's almost impossible to bathe a baby in a shower) and I was given a room with one king bed for $300. The faucet handle falls off & the bathtub plug is broken. Lots of small problems. I thought it was just because I am picky, but the problems don't end, so I gave up on asking them to fix things. I guess no one else complains because they try to avoid me when I go to the lobby, but I guess not many others are here for 3 weeks, have a baby or use laundry service. :/ Their website says they use the Philosophy brand toiletries, which is a lie. Website says free breakfast,...