Marina del Rey Marriott — Hotel in Marina del Rey

Stayed here as part of a conference being held onsite.

This was by far the rudest, most unhelpful front desk staff out of any Bonvoy hotel we’ve stayed at. They needed a printed copy of a discount code, which no other property has requested. When we mentioned this to the staff, we were rudely informed that it’s printed on the directions and that we could go over to the business center to print out a copy. When I asked if they could print it if we emailed it, I was informed they didn’t accept outside email “for security purposes”. I informed them that I didn’t want our email credentials stolen by using their computers but I was “assured” they were wiped after each use (not true). I requested the manager but they never appeared.

The room was ok but nothing special. The air conditioning never cooled the room down sufficiently.

We had requested foam pillows multiple times and they never appeared.

While in the room, one of the electrical outlets popped and sparks actually came out of it. Nothing was plugged in.

The hallway right in front of our room had garbage on the carpet, despite the cleaners having just cleaned the room.

Edit #1: Finally spoke with the manager after multiple requests. We informed him of the various concerns and he said he’d have the building engineer check the outlet. We waited for a while just in case the outlet was going to cause more issues and start a fire, but no one ever showed up.

Edit #2: We left the room for about 4 hours and no foam pillows showed up. We called the front desk again and spoke with Mary. She was great. She had pillows sent up quickly and had the on-duty engineer come by to check out the electrical outlet.

Edit #3: Our card key didn’t work. Went to the front desk for help. The person at the front desk seemed bothered that we needed help. The card key was reprogrammed. Went back upstairs and the key still didn’t work. Went back downstairs and again, appeared like we were inconveniencing the front desk person. Apparently the battery for the lock needed to be replaced so she was going to call the engineer to help. Back upstairs we went and waited. And waited. And waited. Went back downstairs again and the same front desk person was incredulous that the engineer never arrived. She went in the back for a few minutes and came back to say she called the engineer, and that he was going to come. We waited downstairs for a while longer and went back to our room. It worked. Interestingly, there was no manager on-site.

Overall, not impressed. The service isn’t up to what we’ve come to expect from Bonvoy hotels but the guys working at the valet are great and should also be in charge of the front desk.

I’m still not...

Originally I was booked at a nearly luxury resort but changed to here at the last minute, and I am glad I did. I spoke on phone prior to Jonathan about a room upgrade, as I'm a Gold Elite Bonvoy member, and he explained that the marina view is nice but faces a busy street. The soundproofing on the windows was good enough for me, so I enjoyed my marina view. I was on a high floor. My check in was great. Angelica was so gracious and I asked for a couple days worth of coffee since, due to COVID restrictions, housekeeping is every three days. I felt warmly greeted. This is not a super fancy resort, so if you want the latest wallpaper and decor in your guest room, stay elsewhere. The public areas are beautiful and spacious though. However, my basic needs were very well met. In other words, I had the best sleep here that I have had in a long time and better than in some 5 star resorts. It was great that there were no neighbors in the rooms next to me, and so it was very quiet. The blackout shades were great. The bed was comfortable. The coffeemaker, though not a fancy Keurig or Nespresso, delivered a very good cup of coffee. The room has a refrigerator which is great because I brought my leftovers back from dinner and ate them for breakfast, as there is no room service right now due to COVID restrictions. A small balcony was nice as it allows one to get fresh air, although no room to sit down, however most LA hotels have no balcony. There was a working ice machine down the hall (for my sprained tendon in my foot) Everyone who worked here was super nice. Whether the front desk staff (I needed a piece of scotch tape to wrap a gift) or the bar manager (I needed a cup of ice for same foot after checkout) or my smiling housekeeper, everyone was glad to hear my stay was so nice. And the price was right. I did not do any meals at the hotel, but the restaurant area was pleasant and people were enjoying themselves. The bellman Ty was super nice and stored my bags for a few hours, and the valet Henry smiled every day and opened car doors for me, and put my luggage into the car. I was so glad I stayed here instead of the Ritz Carlton down the street and saved the money. I canceled the Ritz because you needed a reservation to go to eat breakfast in the restaurant and I was unable to get reservations this despite much effort. So I switched to the nearby Marriott, (same owners as Ritz) and saved a lot of money. If this hotel keeps its rates very low, I...

I recently stayed at the Marriott Marina del Rey and had a mixed experience. To start on a positive note, the rooms and hallways have been refurbished, giving them a fresh and welcoming feel. The room was spacious, open, and the bedding was of exceptional quality—simple but really nice. ||However, the lobby was a stark contrast to the rooms, as it looked quite dated. It sufficed for basic needs but didn't offer the same updated feel as the rest of the hotel. As a Bonvoy Titanium member, I had access to the M Lounge, which was newly decorated and aesthetically pleasing. Unfortunately, the food service in the lounge was inconsistent and neglectful. On Friday, no food was put out at all, reflecting a lack of care.||A significant issue during my stay was that my room didn't get cleaned one day. When I brought this up to the staff, they initially challenged me and claimed the housekeeper had already cleaned it. It turned out, after an investigation, that the housekeeper had lied. The situation was poorly handled by the hotel manager, who treated me rudely and unprofessionally. It wasn't until a senior manager intervened that the issue was somewhat resolved.||While the hotel's location is beautiful and the rooms are quite nice, the service leaves much to be desired. The inconsistency in customer service, coupled with an unreliable food service in the M Lounge, was disappointing. Furthermore, the kitchen's limited operating hours make it difficult to take advantage of the hotel’s full-service amenities.||Given the poor service and the high destination fee that feels unjustified, I would reconsider staying here in the future. Why pay more for "full service" when the Courtyard Marriott nearby could offer a simpler, more reliable alternative at a lower price? The Marriott Marina del Rey needs to seriously improve its customer service and operational consistency if it wants to justify its higher rates. Next time, I'll likely choose a different hotel. The disrespect and insinuations from staff were inexcusable and left a lasting...