Marriott's Maui Ocean Club - Lahaina & Napili Towers — Hotel in Maui

I booked a 5 night stay here using my Bonvoy points. I was choosing between here and the Sheraton Maui Resort (Black Rock) but went with the Maui Ocean Club as they don't charge resort fees and their daily parking was cheaper. Those 2 things alone saved me a few hundred dollars. At one point, the point redemption differential between the 2 properties was about 25k points higher here vs the Sheraton but the dollar savings convinced me to go with this one. Plus, it got me a 1 bedroom suite with 2 bathrooms so it was a much bigger space.|As this is a vacation club property, I knew going in that my Marriott Platinum status won't mean anything but it was ok as I didn't need a late checkout. We checked in promptly at 4pm. The clerk at the front desk explained the property pretty thoroughly although the one part I can't recall if she went over was the housekeeping. I say that because we didn't receive daily housekeeping but only 1 midweek housekeeping. I thought that because I booked my reservation directly through Marriott that I was granted daily housekeeping but that didn't seem to be the case. In the end, it didn't matter too much as it was just the 2 of us.|The room itself was nice and clean. I liked that it had 2 balconies. Our room wasn't directly facing the beach but more at an angle. It worked out as our room didn't get much of the direct afternoon sun and thus the room stayed cool during our entire stay. Actually, our room was much cooler than it was outside just by having the balcony door open without the need for AC.|One of the pools was closed for maintenance but the main pool was open. The property update site mentioned construction work would be happening during our stay but we didn't find that to be a problem at all.|I enjoyed the slide in the main pool although I wish it was longer and stayed open later.|Overall we enjoyed our stay here. Just hearing the ocean waves while getting ready to fall asleep was a treat in itself. We also liked watching the sunset from our balcony. The complimentary laundry facility was also a big deciding factor. I thought I'd have to wait for a washer/dryer to free up but they have about 10+ each so finding an empty one was never an issue. If I could make a suggestion though, I recommend posting signs to leave the washer door open while not in use. These were all front loading washers and if you close the door after use, the residual moisture inside the washer can't evaporate resulting in mold and mildew buildup plus that nasty dingy smell. I had to go through several washers before I managed to find one that didn't have that smell.|One drawback was the proximity of the parking garage to our room. We were assigned to the farther garage so it took 5 minutes from room door to car door. A minor quibble and honestly not that big of a deal although it was a bit annoying when I realized halfway to my room that I forgot something in the car.|The beach right in front of the property is at a steeper angle and much more rocky compared to the beach by the Sheraton Black Rock so I would recommend walking down towards the Sheraton and enjoying the beach there. The sand there was much smoother with no rocks of any size. And the beach there is shallower so I was able to walk out quite far while still standing. However, the nice part of the rocky beach in front of the hotel is turtles. They love rocky beaches and we were fortunate enough to see a few in the water right...

The room was very nice. The grounds were great. I was very disappointed when I checked in the front desk didn’t give me any information about the welcome center. I was supposed to go there and get some kind of scratcher card with a chance to win and probably an option to do a timeshare presentation. Along with check in you’re supposed to get an owners card if you have a timeshare to get 10% off at the restaurant and bar at the facility along with about eight or nine others close by. . You’re also supposed to have an option to buy a wristband that you can wear that’s plastic and very nice. It’s basically a key to your room. I asked the gal at check in what it was and she said it’s a key to get pool towels, but you get one when you go to the pool . At the pool, it was a throwaway paper wristband and I found out from someone in the pool what it was so I ended up going back to the front desk and buying something that they should’ve sold me when I arrived . none of that was presented to me . The main issue is that they told me about this welcome center the day before I was leaving . Once I went to the welcome center I found out about a few things along with the owners card. I was pretty irritated. I spent $1100 at the hotel and I was supposed to get 10% off, but they would not give it to me because I didn’t present it at the time I purchased drinks and food at both restaurants which the owners card was supposed to apply 10% off . I definitely would’ve done it had I have known. I felt like that was a front desk issue. They’re not consistent with everybody. They also said someone was supposed to call me and ask me in my room to go to the welcome center, nobody did. I did contact the front desk and ask them to take the 10% off which all owners are supposed to get anyway and they refused to do it. everything was smooth except for they’re not consistent so you pretty much know what you’re doing when you get there so that you can take advantage of everything they have. Also, they told me that they were short staffed so they don’t have anybody that calls you before you come to ask any preferences or if you’d like to do a timeshare presentation etc. I had to call the front desk about a week before I came and that’s what they told me that they’re understaffed and they don’t call anybody. I was also disappointed because the card had about nine other restaurants on it and I ate at five of them and I bought everything I was supposed to buy to get the discount like free appetizers or dessert. I ended up buying appetizers and dessert how I have had the card when I arrived or at least a couple days after I would’ve been able to use it so not only did I lose the money at the hotel I lost, quite a bit of money at the restaurants that I ate at that were on the card . Least they could do is take the 10% off at the hotel since I missed the discount at the other...

The room was very nice. The grounds were great. I was very disappointed when I checked in the front desk didn’t give me any information about the welcome center. I was supposed to go there and get some kind of scratcher card with a chance to win and probably an option to do a timeshare presentation. Along with check in you’re supposed to get an owners card if you have a timeshare to get 10% off at the restaurant and bar at the facility along with about eight or nine others close by. . You’re also supposed to have an option to buy a wristband that you can wear that’s plastic and very nice. It’s basically a key to your room. I asked the gal at check in what it was and she said it’s a key to get pool towels, but you get one when you go to the pool . At the pool, it was a throwaway paper wristband and I found out from someone in the pool what it was so I ended up going back to the front desk and buying something that they should’ve sold me when I arrived . none of that was presented to me . The main issue is that they told me about this welcome center the day before I was leaving . Once I went to the welcome center I found out about a few things along with the owners card. I was pretty irritated. I spent $1100 at the hotel and I was supposed to get 10% off, but they would not give it to me because I didn’t present it at the time I purchased drinks and food at both restaurants which the owners card was supposed to apply 10% off . I definitely would’ve done it had I have known. I felt like that was a front desk issue. They’re not consistent with everybody. They also said someone was supposed to call me and ask me in my room to go to the welcome center, nobody did. I did contact the front desk and ask them to take the 10% off which all owners are supposed to get anyway and they refused to do it. everything was smooth except for they’re not consistent so you pretty much know what you’re doing when you get there so that you can take advantage of everything they have. Also, they told me that they were short staffed so they don’t have anybody that calls you before you come to ask any preferences or if you’d like to do a timeshare presentation etc. I had to call the front desk about a week before I came and that’s what they told me that they’re understaffed and they don’t call anybody. I was also disappointed because the card had about nine other restaurants on it and I ate at five of them and I bought everything I was supposed to buy to get the discount like free appetizers or dessert. I ended up buying appetizers and dessert how I have had the card when I arrived or at least a couple days after I would’ve been able to use it so not only did I lose the money at the hotel I lost, quite a bit of money at the restaurants that I ate at that were on the card . Least they could do is take the 10% off at the hotel since I missed the discount at the other...