Heavenly Spa at The Westin Maui Resort & Spa — Local services in Maui

I had the pleasure of booking a combo promotion that they had for a facial/massage my husband and I stayed at the Westin Resort to celebrate our 10th anniversary the 2nd week of June, and left the kiddos back home! This was an adults only vacation so I was super excited to book my spa treatments! I had 10/11am appointments and arrived about 10 minutes early. First timer alert- I’ve never done a day spa before so when they welcomed me in and told me I had access to the amenities (jacuzzi, sauna, steam room and showers) I had no idea! With my massage only minutes away, I didn’t have time to enjoy but my massage with Paris was definitely one of the best massages I’ve ever had. Next was my facial with Melody which was very enjoyable. After my service, I had about 20 minutes before I needed to head out for afternoon plans, so I did enjoy the jacuzzi and showers quickly. Upon leaving, I shared that I was slightly disappointed not knowing about the access and was told I could return that night as they were open til 7pm. I did take them up on the offer and went back for about an hour. While enjoying the jacuzzi, there was one employee in particular who kept coming in and out of the locker rooms, and she was slamming cabinet doors. I think she was cleaning and preparing to close down, but the slamming was beyond annoying. I was going to say something because maybe she just legitimately wasn’t being mindful but I chose to keep quiet. Later after I showered, she approached me and asked if I was so and so and if I’d had a treatment. I was a little irritated as I was not that person and felt like she was just trying to verify if I was supposed to be there. I told her I’d had my massage/facial (hello, that was well over $300) and that they had invited me to come back. She smiled and became a little more friendly but overall she really put a damper on my relaxation. Again, I’m a very approachable person and I always strive to give positive feedback and leave reviews for everything and I truly did love this experience, hopefully just some feedback that they can take in...

I accidentally booked the wrong Heavenly Spa location, but it turned out to be an amazing mistake!

I had Mel as my massage therapist, and I would highly recommend you request her! Even though I told her I thought my shoulders and back needed the most work for my deep tissue massage, she suggested working on my entire body after noticing the areas that I've had injuries/strains/tendonitis without me mentioning it to her. She could tell from my body that I was not balanced when I'm sitting down (I blame work), which I had a sense that was the case, but she confirmed it. This was one of the best massages I've had, and before that, I thought nothing could beat the massage I had at Aria in Vegas.

I'm still blown away by the fact that Mel could tell what areas of my body needed work when I didn't even tell her. My line of work of physically demanding that requires proper ergonomics to avoid work injuries but that's not always feasible.

The spa has great amenities to enjoy after your treatment. There's a great view with an infinity pool where you can dip in or lounge in the chair. I obviously was not prepared for this since I thought I booked the other location. I would recommend you bring a swimsuit if you want to dip in the infinity pool. There's an individual infrared sauna you can also sit in, which was a great sweat session. They also will offer you refreshment to enjoy after your treatment. I ended up getting the POG mimosa, which was tasty.

As for parking, you get free complimentary valet up to 4 hours. The front staff will ask you at the end, which was good because I totally forgot I needed to validate it.

I will say that there is a huge difference between the cheaper spa massages you can get somewhere else compared to one at a hotel. This one was definitely worth the splurge when you can get a private room with no distractions, be pampered, and then enjoy the amenities at the end. If you're ok with spending that much with a nice view to enjoy at the end, then I would highly recommend you check...

Don’t waste your money or time. The massage was incredible so if you’re looking to pay over $400 with no amenities, this is the place for you. For me, I came on vacation and was looking forward to a relaxing spa day. They advertise a lanai for spa guests with beautiful views, a small pool, and sauna. They do have that but it’s open to hotel guests and is connected to a restaurant at the hotel. While in our bathrobes with no clothes under, we went out to the lanai to relax before our massage. We are shocked to find tons of guests watching us from the restaurant. It was incredibly loud with club like music and people talking and then some restaurant guests came in to the lanai with their food and setup right next to us. They were so loud and disruptive. Ruined the experience! After the massage we went back out hoping it’d be less busy but hotel guests had put towels on all the lounge chairs and reserved them and half weren’t even there. It was incredibly awkward and uncomfortable. Not the spa experience they advertise or that we paid for. We came last year and this was not the setup. Now that they’ve changed this without noting it on their website, we will never come back. I’d rather spend my money somewhere that actually provides...