Geek Squad — Local services in Mayfield Heights

This has to do with the 800 number, not the store. The associate was extremely rude and not helpful at all. Actually hung up on us when we asked why no manual came with our new dryer. Honestly, this rating is for the delivery guys too. Insisted the door was on the correct side, even though we can't open it without hitting the washer. And didn't leave us any paperwork or a manual to fix it. This pretty much ruins...

Cracked a $900 laptop. Got quoted a range of $375-$500 to fix it so I spent the $90 deposit to send it in to get fixed being ok even with the high end of the estimate. The real assessment after a week of waiting was $854 with possible surcharges.... At that point I would have rather been recommended...

My computer is in worst condition than when I dropped it off. I've had to drop it off and pick it up only to find more issues. No one is listening. And my display is broken when it wasn't before. My money was taken and I was never properly helped. Customer service is bogus. No one has...