Mancini's Sleepworld Mountain View — Hotel in Mountain View

I purchased an adjustable bed frame for the 1st time, only previously owning a traditional standard bed frame that you would lay your mattress and low profile box spring on top of. I found this to be a nice treat for myself & overall pleasant upgrade to my bedroom. The back portion can lift upward in case I want to watch tv in bed with out having to use a lot of pillows. Then the legs section can also bend upward at the same time, which is nice for those who want to the option of putting your feet up while in bed. Then I can transform everything back in flat horizontal mode if I like & when I’m ready to fall asleep if perhaps I don’t want to sleep with either lower or upper side of the bed frame tilted upward.

I also purchased 2 each of the Tempur-Pedicure Breeze Pro HI High Profile pillows for a California King size bed with my purchase.

The installers gave me the option of keeping the bed frame the same height as it was previously before or lower it, which I elected to have the new bed frame lowered, since I already have a very tall pillow top mattress. I now have the comfort of a super tall mattress with out the height. It’s now the perfect set up.

I purchased these items from Amanda H. over the phone who was super helpful explaining options and details between the different types of mechanical bed frames. She helped answer a lot of questions about the features and options, which I did have a lot of questions being my 1st purchase of a mechanical bed frame. I am very happy with my purchase of these 3 items that I have shared here & would highly recommend to anyone who has never had these pillows and especially the mechanical bed frame that can transform. I am also thankful for Amanda wiling to stay on the phone with me to help me complete my order even though it was a little after the store closed over the phone. I really appreciate her help and support getting me the...

Bottom line: Store salesman was just not interested in understanding our needs and selling the right type of mattress. We ended up walking out after being insulted and made a deal with a competitor; a place where we were valued as customer.

More info: We liked a super high end mattress because of the feel and the salesperson said "the prices are like apple products... they are what they are" and then left it at that. We respected that and proceeded to look around the store. At that point the salesperson let us be and allowed us to look around without offering many alternatives or talking to us about our budget and trying to see what else could fit in that budget. We finally walked back to him and said we needed to think about our strategy and he responded "maybe you need to". We felt that was rather rude... he could have said "that's fine. Talk to you soon" and left it at that.

We went to Mattress Firm 2 miles down on El Camino and Troy in the store decided to make sure we tried mattresses in a logical manner and find the one that worked for us. Then he worked with the price. He showed us the same "apple" variety and said there wasn't much he could do with price but worked to find us a comparable feel that was much lower in price. We didn't have expectations of taking a $4000 mattress for quarter of the price but we knew there was a via medium which Mattress Firm was willing to explore and Mancini's just didn't care. Mancini's lost out on an opportunity. We were looking to spend about $1K for a mattress but because of Troy's logical salesmanship, we ended up spending almost $1700 and walked out thinking we got a good deal. I wonder why Mancini's pay the guy on the street to hold the sign when the sales team is just not...

From the moment we stepped into the showroom, it became evident that David was not just a mattress salesman but a true guide in the journey to finding the perfect night’s sleep. His methodical approach to the mattress selection process was both reassuring and highly effective. David walked us through an extensive variety of mattresses, taking the time to explain the distinct advantages and potential drawbacks of each type. With his expertise, we explored a range of firmness levels and materials, ultimately focusing on several Tempur-Pedic options along with a compatible base that promised unparalleled comfort.

What stood out to us, aside from his profound product knowledge, was David’s commitment to ensuring we received the best possible deal. In a time when interest rates are soaring, he astutely offered us a zero-interest financing option, demonstrating his understanding of and sensitivity to the financial aspects of our purchase. Moreover, David introduced us to a 120-day price warranty—a guarantee that if the price of our chosen mattress were to drop, we would be eligible for a price match. This thoughtful provision offered us peace of mind, knowing we were securing the best value for our investment.

David’s assistance was more than just a transaction; it was an educational experience that led us to make an informed decision with confidence. His patience, expertise, and dedication to customer satisfaction were truly remarkable. We left feeling not just excited about our new mattress but grateful for the level of care and service we received. Thank you, David, for transforming what could have been an overwhelming decision into a pleasant and...