Geek Squad — Local services in Mountain View

Do not go here. They are scamming people into buying new computers for their own sales or commission.

My friend went to them because her laptop suddenly stopped turning on. They "troubleshooted" her laptop and told her that they would need to send it out for repairs and it could take several days. She explained that she needs her laptop for classes so they handed her off to the sales rep and said to "make sure to include his name on the sales" likely for commission.

After they convinced her to pay for subscription fees and warranties and she did not need and she got a new laptop I was told of what happened so I offered to take a look at her old laptop and it took me less than a minute to figure out that the connector for her charging cable went bad so her laptop just ran out of batteries because it wasn't charging. I ordered a new cable for $10 and in the meantime charged up her laptop with my own charger cable.

After returning her laptop to her she was surprised to see what the cause was because the Geek Squad guy supposedly plugged a different cable to the laptop and still said it was broken.

I would not trust these people. They are looking to make as much as they can for themselves and it's clear from other Yelp reviews that they're just a scam or very...

I'm a non-technical guy is this VERY technical valley. I had a pop-up security alert that I cautiously took seriously, and I called the "tech support" people allegedly at Microsoft. At their request, I downloaded software to share my computer's access, supposedly for diagnostic purposes. Ultimately, when the support person wanted me to login to Amazon, I got more suspicious and terminated the call. I called the legitimate Microsoft support people, and frankly, they were worthless. I took my laptop to Geek Squad (with whom I had a one-year contract after buying my computer), and an already busy-associate named Michelle Hudson took her time to confirm the scam, uninstall the software and give my computer a quick check. She also put me at ease with her calm, supportive approach. All good. Okay, you may (fairly) suggest I am naive and borderline stupid...probably some truth there. But non-techies like me learn from these events, AND we appreciate the courteous support from fine folks...

So hit and miss! Some real professionals but some clearly look like a rookie out of school who has no idea what he or she is working on. I have visited a couple times and I found that if you have an older car that you can be careless about, this is a good place as it's cheaper and they usually have no problem with older cars, older I mean 7+ years.

However, if you have newer cars with all the fancy technology, and you baby it everyday and expect techs who would also take care of it, this is not the place. They either have no idea how to work with those tech parts or would not be careful when...