Hotel Zico, BW Signature Collection — Hotel in Mountain View

I suppose they’re passing along the savings to the guests by having a representative on a kiosk screen to handle check-in. It really doesn’t make any sense considering there was a human at the front desk. Maybe I’m strange but I prefer in-person service. That was an experience all in its own. After entering my email and phone number, and hitting submit to register, the guy says he “lost my email,” however in the world that is possible. My cell number was still on the form when he directed me to enter it again. This was after a long day at work, and another 3 hours of driving to the hotel, so I felt my patience was being tested. Like a robot, I entered it again. I grumbled on my way out of the lobby frustrated by my first impression of this place. A couple days into my stay I noticed a bicycle to check-out. I saw a bike trail next to the property so I figured why not? The girl at the desk told me $200 for a deposit, then said $300. At that point I really didn’t care, put me down for a thousand! After all, what could go wrong on a bike ride using their $100 bike? I signed the necessary form to waive liability and whatnot. Upon unlocking the bike, the girls says “have fun!” “Is there a seat?”, I asked. We shared a laugh and she went back inside to retrieve the butt saver. She came back out saying, “sorry, we don’t have one, it will be here next week”. So, imagine my disappointment when I spent 10 minutes doing the process only to not be able to ride along the freeway trail. On top of that, one day I had shut off all lights in the room, left the “catching Zzz” (do not disturb) door lever hanger on, and to my bewilderment came back to a light on! I left feedback, still nothing was done but a simple “Sorry”, so here’s my review. Hopefully this is a one-off experience and your stay goes much better. If you want to save money stay here, or maybe spend another $50/night and get some better service elsewhere. Audrey, the manager there, was understanding and seemed genuine about housekeeping entering my room. That’s probably the only good thing about Hotel Zico. But don’t expect anything in return to make...

I booked this room for the free breakfast, the balcony, and the two queen beds. There is four in our group so we really wanted the two queen beds for comfort. The kids would have really enjoyed the balcony, they were looking forward to it because they have never stayed in a room with a balcony before. One of us tends to get claustrophobic so the balcony is always a plus for fresh air.so we were a little bit excited and looking forward to our stay here. Upon checking in last night we were told the complimentary breakfast is now gone due to the new policies. This is completely understandable but there has been no replacement of any kind. No danish, no muffins, and no juice.it was explained to us that we could order room service at cost but will not be complimentary. When we walked in the room we immediately found out that there was no balcony. I took a walk around the hotel a little bit later to find out that there was a balcony on several sides of the building with tables and chairs placed in front of rooms. it appears to be a balcony that's open for everybody in the building but sitting on the table and chairs in front of somebody's room would seem very strange so the balcony is not really available for people who are not staying next to it because who would really wants to sit on the table in front of somebody's room. So that makes us feel like a less favorable guest. When we looked in the room at the beds we noticed that they were a severely different size. That's because we got one king size bed and one full size bed. This is not a huge inconvenience but it is another annoyance. We were looking forward to having two queen-size beds so the children wouldn't have to fight over blankets and space. We have booked this room for two nights and I'm giving it two stars because of the cleanliness, comfortability, and the rates. But I will not return due to the bit of...

I reserved this hotel via hotels.com for Sat Oct 30 until Sunday Oct 31. I have arrived at 1 AM of Sunday. The front desk told me that because it's after midnight, they can not check me in, and I can not use my hotels.com reservation which I already paid, because they counted it as No Show. I have never heard about such a thing before that I should inform the hotel beforehand my arrival time. The front desk lady, who said is a manager maybe her name was Maria, I don't remember exactly), in a very rude way told me that I have to call hotels.com and explained what happened. At 1 AM I called them and waited for more than 30 minutes, but no one respond. I was tired and desperate that what should I do at 1 AM, she said (again with that attitude) that I can pay again and book another reservation and deal with hotels.com later. Also said I have to be quick because she is leaving soon and no one can check me in. I paid again and reserved another room, I went to the room and called and asked for the room service. I wanted a bottle of water, she said no one is here to bring a water for you. You have to come downstairs to get the water. I booked this hotel on Sep 25 too. The same disrespectful behavior from the front desk. I arrived at 2 AM and they did not tell me I can not use my reservation because I have arrived after midnight. The interesting thing about this hotel is the rating in Google of Hotels.com. I honestly don't know how it got this rating. I am a frequent traveler and had lots of experiences staying in different hotel around the world and never faced the same issue that received the behavior that I received here. The wall between rooms is super thin and you clearly can hear all the noise from outside and from the highway. All in all I don't recommend this property because of the rude attitudes of...