Ferguson Home — Local services in Mountain View

I would like to start by mentioning that, I learned about Meyer Appliance, through Miele USA's official website. As I have full trust to Miele brand, I did not hesitate to purchase my appliances from this business assuming that Miele would not grant Authorized Dealership to just any business.

I purchased a set of Miele kitchen appliances from them. The whole scheduling was a mess, but eventually after weeks, we were able to schedule the installation.

They told me that the Speed Oven requires a 110/220V NEMA 14-30 outlet, and they should first send their electrician for that first before the installation. I did not want to use a different electrician, as I assumed that Meyer's electrician would be highly familiar with the Miele appliances and their electricity requirements.

First I had to go and buy the NEMA 14-30 outlets from Home Depot, as they could not figure out how to buy them from Miele.

On June 26, Meyer sent their electrician to install 110/220V NEMA 14-30 outlets for the ovens. Although it was clearly indicated on the Speed Oven that it requires 110/220V to operate, the Meyer's electrician convinced me that just a single 220V hot wire would do the job. (In summary, he simply did not want to deal with running a new cable, as NEMA 14-30 requires 4 wires instead of the usual 3 wires.)

On June 27, Meyer staff showed up to do the actual installation for the Speed Oven. As expected the Speed Oven did not turn on due to the wrongly wired electric outlet.

I immediately contacted Meyer about the problem while the installation was still in progress. After 3 hours, they simply told me that they could not locate the electrician, and they will schedule him to come again some other time.

Second time, I ended up at home watching an other non-functioning Miele appliance. I also have no idea if the wrongly wired electrical outlet even damaged the appliance.

Most likely their electrician will show up again sometime next week to fix the wiring. If the appliance is already damaged by the wrong electrical wiring, then, I am sure that I will be waiting additional weeks for a Miele technician to come and try to repare that.

I don't really know how such experience could be fixed. I hope they can at least...

TLDR version: great sales experience but their installers chose a terrible electrician. Get your own electrician.

In September 2019 I needed to upgrade a dying kitchen range. Mustafa at Meyer helped me understand my options based on my requirements. He also freely pointed out the negative aspects of each option. No pressure, just the information I needed. I ended up buying from Meyer and the appliance is great.

As part of the installation the Meyer crew needed to add a new outlet to an existing electrical circuit. They arranged for a contractor to do this the same day as the installation. No problem.

Everything was fine for 6 months at which point the oven stopped working. I called the manufacturer for warranty service and after a month waiting for them to be available they traced the problem to the electrical outlet. An electrician came out, tightened a loose screw, didn't charge me, everything was fine again.

6 months later the oven failed again. I knew to check the voltages on the terminal block in the oven, they were fine so again I called for warranty service and again had to wait a month. This time they agreed that the oven was getting power properly, but nudging the power outlet could make it stop working.

I decided to replace the outlet myself. I got the exact same make and model and saw in the instructions that the wires need to be placed in a channel, then a clip goes over them and a screw tightens onto the wire to lock everything together. This had not been done originally by Meyer: their installer had put the wire next to the screw so that it was only loosely held in place. This resulted in an unreliable connection, wasted time from an already overscheduled technician, and could easily have resulted in a fire, which thankfully it didn't. Also I had to go without an oven for 2 months.

By all means buy an appliance from Meyer, but do not trust their installers to contract out any...

We picked up a washing machine, refrigerator, and dryer..... Awesome service! Then I broke something on the oven no called to have a tech come out and fix the problem. The door broke because I let it slam shut too much. 90 some odd bucks for the service call but that's ok. He ordered the parts needed and when he came back to put it together again I asked if he would explain what he was doing for my own knowledge. He did. And he didn't charge for the extra time he spent on explaining things to me.

Yeah, the window time of a few hours is normal for ALL repair places because GE (the company) told me that techs don't know exactly his long the job before takes. They were honest. I like honesty. Don't you?

He also told me that my refrigerator door needs a new stop to keep the door from opening too far. He then showed me the part that needed to be replaced and told me how to do it. That it was a do-it-yourself type thing. Easy like.

Customer service here on the phones is great. I have to say I'm the guy who usually gives anyone on the other end an earful till I get hung up on. Yup. I'm an a$$. I expect perfect service when I pay for it.

This company went above and beyond to fix what I broke. They let me know how to not do so again. They taught me how to fix a simple problem that could have become a very large hit to my wallet.

Thank you Meyer Appliance!!!

Remember that being polite to people goes a long way. If you act like a spoiled child you might just get treated so. Don't blame them. Your attitude and the way you treat others is exactly how you will be treated. For those who complain.... It is just a reflection of yourself.....

Have a great day and I hope this helped you make the right decision in choosing...