76 Main Ink Press Hotel — Hotel in Nantucket

I was really excited to stay at this hotel, especially after an incredible experience at their sister property, The Merchant in Salem, MA, this past June. Unfortunately, my stay here fell far below expectations, and I left disappointed, primarily due to my interactions with the staff.

I had originally booked two rooms for a weekend in July, but due to the forecast of a potential storm, I reached out to see if we could reschedule. I was pleasantly surprised when the staff agreed to move the dates without any issues. The person I spoke with over the phone never mentioned any changes in cost and kindly suggested switching one of my rooms from an ADA room I had mistakenly booked. I appreciated her attentiveness in pointing this out and offering to move me.

However, leading up to the weekend, I noticed additional charges on my credit card, so I called to inquire. They then informed me that there was an increased cost, which they never pointed out (important to note that the costs on the site and on travel sites, were actually lower in cost and contradicted what they were claiming). Trying to get the charges corrected turned into a frustrating ordeal. The Manager and front desk staff were rude, unprofessional, and seemed more interested in deflecting blame rather than resolving the issue. They made excuses, shifted responsibility onto me, and the overall interaction felt like gaslighting.

I hoped the actual hotel experience would make up for the poor communication, but unfortunately, it did not. Despite being assured that they would move me from the ADA room, they didn’t—and it felt very deliberate. I didn’t press the issue because, after my prior interactions, I didn’t feel it would lead to a positive outcome.

The room itself was, quite frankly, the strangest I've ever stayed in. It was themed entirely around Elin Hilderbrand. While I enjoy her books, the room felt more like a shrine than a tasteful homage. There was an Elin Hilderbrand director's chair, three large portraits of her, multiple framed photos (with friends? family?), and even her signature on the wall. It felt over-the-top and not at all in keeping with the classic Nantucket charm I was expecting.

The food was also disappointing. In contrast to The Merchant, where the food was excellent, this hotel’s offerings were subpar, limited and unappealing.

They also have a text system for guest requests, which could have been a great feature if it worked. Unfortunately, as my screenshot shows, the response times were slow and unreliable.

I’ve been visiting Nantucket for eight years, multiple times each summer, and have stayed in various Airbnbs and hotels. This was by far my least favorite experience. The unprofessional behavior of the staff, combined with the awkward room theme and lackluster amenities, made for a disappointing stay.

I guess this is what to expect from a 2 star hotel with 4 star hotel pricing. The positive is the...

I was really excited to stay at this hotel, especially after an incredible experience at their sister property, The Merchant in Salem, MA, this past June. Unfortunately, my stay here fell far below expectations, and I left disappointed, primarily due to my interactions with the staff.||I had originally booked two rooms for a weekend in July, but due to the forecast of a potential storm, I reached out to see if we could reschedule. I was pleasantly surprised when the staff agreed to move the dates without any issues. The person I spoke with over the phone never mentioned any changes in cost and kindly suggested switching one of my rooms from an ADA room I had mistakenly booked. I appreciated her attentiveness in pointing this out and offering to move me.||However, leading up to the weekend, I noticed additional charges on my credit card, so I called to inquire. They then informed me that there was an increased cost, which they never pointed out (important to note that the costs on the site and on travel sites, were actually lower in cost and contradicted what they were claiming). Trying to get the charges corrected turned into a frustrating ordeal. The Manager and front desk staff were rude, unprofessional, and seemed more interested in deflecting blame rather than resolving the issue. They made excuses, shifted responsibility onto me, and the overall interaction felt like gaslighting.||I hoped the actual hotel experience would make up for the poor communication, but unfortunately, it did not. Despite being assured that they would move me from the ADA room, they didn’t—and it felt very deliberate. I didn’t press the issue because, after my prior interactions, I didn’t feel it would lead to a positive outcome. ||The room itself was, quite frankly, the strangest I've ever stayed in. It was themed entirely around Elin Hilderbrand. While I enjoy her books, the room felt more like a shrine than a tasteful homage. There was an Elin Hilderbrand director's chair, three large portraits of her, multiple framed photos (with friends? family?), and even her signature on the wall. It felt over-the-top and not at all in keeping with the classic Nantucket charm I was expecting.||The food was also disappointing. In contrast to The Merchant, where the food was excellent, this hotel’s offerings were subpar, limited and unappealing.||They also have a text system for guest requests, which could have been a great feature if it worked. Unfortunately, as my screenshot shows, the response times were slow and unreliable.||I’ve been visiting Nantucket for eight years, multiple times each summer, and have stayed in various Airbnbs and hotels. This was by far my least favorite experience. The unprofessional behavior of the staff, combined with the awkward room theme and lackluster amenities, made for a disappointing stay. ||The positive is the great location and the courtyard with...

I booked 18 months ago a for a pre-season family trip. Due to an extreme situation, I had to cancel. I spoke with Dan and shared the very personal and sad news. I was told that a credit would be given and to call to re-book. Over the next 18 months, I tried to return to the Island and to use the credit. I booked and re-booked several times, re-telling my story and trying to use my credit . Finally, the Columbus Day weekend came up as an option. I re-booked my flights and called the hotel again. I was told that my credit would cover the rooms and that I was "all set". I called several times in September to confirm, receiving the same answer. When I arrived, I was told that I had a $500 balance! I asked to speak to a manager. Over the next three days, I was emailed and stopped to "settle" my bill. I asked every time to speak to the now manager, Ryan. Being stalked over a holiday weekend while paying for a tiny room where you couldn't enter the loo without bumping the bed! The hotel staff was average and the overall experience doesn't merit the high prices. After another round of hostile emails from Ryan, I met him at the front desk. He agreed that I had tried to re-book and I would only be charged $300! This was extortion. When I learned of our delayed flight, he seemed nonplussed and went about his business. I have stayed at #LarkHotels before. Will never do so again I found the stalking extremely offensive and the tone of the emails unprofessional. There are so many better options on the Island with true service and commitment to their guests. Look elsewhere. #Motel6 has a better customer experience. I even went on Twitter but it just doesn't to matter. Extortion was the order of the day.

After four months, I finally spoke with someone from #LarkHotels. We exchanged voicemails and emails. No one wanted to acknowledge the poor treatment and last minute price hike. Against MA state...