Dreamland Film and Performing Arts Theatre — Attraction in Nantucket

First visit: Seats have no leg room...my knees were against the seat in front of me....and I’m only 5’8”. Second visit; Went to see “Once upon a time in Hollywood‘....projection was faulty during ads, half the screen was blue and garbled and continued until 5 minutes into the movie. Finally, it was shut down.Staff tried to reboot for a period of twenty minutes or so, then finally announced to the audience (somewhat flippantly) that it couldn’t be fixed and everyone would be refunded. It was a sold out show. One person was handling the refunds. It took almost 35 minutes to get mine. Vouchers were offered but at the height of summer, most of the people were vacationing and opted for refunds...and left with a bad taste.

Third visit...saw John Wick 3 in the Harbor View room...it was a matinee so the sun was still out. Curtains didn’t come down until 15 minutes into the movie, and then only partially; two windows were still unshaded for another 10 minutes before they went down.

Fourth visit....also Harbor View Room...”Rambo”...volume was way too loud...some in the audience left to report it...but it was never resolved.

Candidly , I cut them some slack....given their mission and reliance on public support. It had the feel of being run like a volunteer organization looking to a greater good...growing performing arts on the island and I didn’t mind paying higher ticket prices because of this.

Fifth, and final visit: Went online to purchase two adult tickets...$14 each with a $2 ticketing surcharge as is customary with online ticket purchases. Since I live within walking distance, I went to the theatre directly...two tickets $28...when the price was $32, I inquired. I was told it was the $2 per ticket ticketing fee....when I pushed back on it, I was told it was a mandatory ticketing agency fee and could not be removed. Apparently I had been paying this fee all along and never noticed. When I returned home, I called the Dreamland and asked to speak to management ....the only person I could get to appeared to be a lower level person ( I would hope not indicative of management). My point was that if $2 service fee is mandatory then just show the ticket price as $16....it disrespects the customer and is deceptive, not the norm...to do otherwise appears sketchy and tarnishes the branding and image of community support that the Dreamland strives for.

His response was scripted, cavalier, smug and borderline arrogant.

It’s not about the $2.

They can’t have it both ways...rely on the largesse of the community from which it derives its support, and then try to arbitrage that same community.

Shame on me for never checking my ticket stubs before....shame on the Dreamland for disrespecting the customer.

My only lament is that Stardust is no longer...

What a classic place you can definitely see that it has aged and history behind each wall it's not just the theater it's something extra parties an art center lots of things. I enjoyed a nice movie on the island only theater there is no competition that's how it is on the island there isn't any well-known name brands and must they pay for them I did enjoy my time at the movies although there was one other gentleman in the theater and that was it. I did notice the bathrooms stalls both of them were out of order. Hoping they...

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