Hill House Home — Local services in Nantucket

Wow! What a fantastic little shop. I came in to the store with my wife and our two girls while we were on our annual trip to Nantucket. The Mrs. was looking for something special to wear to our anniversary dinner at Galley Beach and we wanted to get something cute for the little ones to wear the next day to the brewery. Not only were all the dresses fire (that’s Gen Z for good/nice/hot), but all of the young ladies working there were so helpful, attentive, and pleasant. All of my gals left with something special that they were super excited about. Don’t sleep on the guys clothes either! Copped myself some nice bathing trunks to rock at the country club. Thanks for everything girls, we’ll see...

Very disappointed in their customer service. My 12 year old daughter purchased a Nap Dress from the Nantucket store when we were visiting. About a week later she put it on for a friend’s birthday party. One of the nap’s was torn where it attaches to the dress which was previously unnoticeable because the naps lay against the dress when it is on the hanger. We contacted customer service who said the dress was not available in her size and therefore couldn’t exchange. They would not allow us to return the dress for a refund only a store credit. I have filed a dispute with our credit card company. I would not recommend...

Unfortunately I have to agree with the negative customer service reviews. I LOVE hillhouse and have a closet full of nap dresses, so I was excited to visit the Nantucket store - however the customer service honestly reminded me of Brandy Melville employees back in my teenage years! They seemed very judgy and arrogant. It’s annoying that they only had XXS and XXL sizes out, so you have to ask for your specific size in anything you want to try on and they act like that is such a burden. I hate spending money at shops with awful customer service! This is unfortunate because I love hillhouse and will have to stick to only...