The service and overall dining experience was 1 star at best, but I’m giving it 2 because the food was genuinely great. That said, this was one of the most baffling dining experiences I’ve ever had—especially at this price point. Our bill was $700 for a table of four.
I made a reservation a month in advance for 5:30 PM, expecting a full, relaxed dining experience. When we arrived, we were barely acknowledged. When we were finally escorted to our table, it felt like we were a bother. Fine, maybe it's one of those “too cool for school” spots where aloofness is the aesthetic. Whatever.
We were seated near the POS area, not some forgotten corner, so we were clearly visible. The restaurant wasn’t even busy yet. We got water and were told someone would be by shortly for our drink order. Then… nothing. Ten minutes, nothing. Twenty minutes. Thirty minutes, still nothing. Nearly 40 minutes later, I got up and approached a group of staff chatting about their weekend plans. I politely asked if I was missing something—should we be ordering somewhere else? One server casually glanced over and said, “I’ll be over in a minute.”
She eventually came to the table and said, “Oh, I forgot this was my section,” then took our order with all the enthusiasm of a dial tone.
Later, one of my friends switched from white to red wine. She still had white in her glass, but before she could say anything, the server just topped it off with more white. My friend said, “Oh, sorry—I actually ordered a red.” The server sighed loudly, took my friend’s partially finished glass and the new wine, and dumped it all INTO MY GLASS without asking. No apology. Just walked off. A few minutes later, she returned and said, “Oh, I probably shouldn’t have done that,” but still didn’t offer a fresh glass or ask if I was drinking the same wine.
The tip is auto-included at 20%, so maybe there's just zero incentive to give a damn.
Entrees finally arrive around 6:30, and now we’re getting rushed by both the staff and the manager to wrap up because there are reservations waiting. But our experience didn’t even start until 40 minutes after our actual reservation time. We were celebrating, ordering drinks and dessert, but then the manager came by a third time and was very firm in pushing us to leave.
It got so uncomfortable that we paid quickly, without even double-checking the bill, only to realize afterward that we’d been charged for drinks we never ordered. Not surprising, given how spaced-out our server was.
There’s also a mandatory “Kitchen Appreciation Fee,” which I honestly didn’t mind—the kitchen was the only redeeming part of the night. The food was excellent: well-seasoned, beautifully plated.
But unfortunately, that wasn’t enough to make up for the chaos. At this price point, I expect great food and service. I won’t be back, and I won’t be recommending this...
Read moreI initially thought this was the best spot on the island — the location, setting, and overall vibe were exactly what I was looking for. The courtyard is charming, and the patio is lovely, once you get past the persistent smell of dry cleaning coming from behind the building.
The food was genuinely fantastic, and our food runner deserves praise for being attentive — clearing the table efficiently and eventually bringing our check when our aloof waitress seemingly lost interest in our table.
Unfortunately, the experience took a downturn. We ordered two glasses of 6 puttonyos Tokaji, but were told it was unavailable and recommended a pricier, uninspired Sauternes instead. Then, somewhat miraculously, a bottle of Tokaji was "found" and poured — but the color and taste were off. When we asked to see the bottle, it turned out not to be a 6 puttonyos. I politely tried to point this out to our waitress, but she completely ignored me.
Thankfully, our reliable food runner stepped in again and helped wrap things up, ultimately saving what could have been a thoroughly...
Read moreYour dining experience begins the moment you enter the restaurant. The luxurious setting, inviting and playful decor sets the tone for a meal with friends. Fast forward to the culinary part. After a nine month hiatus from the Nantucket social scene, Sister Ship was first re-entry. I went twice in the last three weeks, and, on both occasions the meals were excellent, which we enjoyed family style. The star of the each meal for us was the steak! A generous portion, very tender, perfectly seasoned and can be easily shared among 3 people. This is the best 16oz Ribeye steak on Nantucket for under $80. Let's not forget the Big Eye Tuna Crudo another favorite of mine which I grudgingly shared. The blood orange delivers the precise amount of acidity to brighten the buttery taste of the rich tuna natural flavors. The seafood paella looked amazing, I didn't indulge because I do not eat pork.
Chef Nathan & Sous Chef Brandon, you make an excellent team and the consistency is evident! Thank you for taking our palates on an adventure each time we dine at the...
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