The Inn at Opryland, A Gaylord Hotel — Hotel in Nashville-Davidson

Our reservation was for MLK weekend. Arriving on Sat. around 9/9:30 AM, we sat in the car for a while talking about if we actually wanted to stay at this hotel or find another one. This was our first time at this hotel, and it wasn't what we expected from the pictures online. We decided to give the hotel a chance and see if we could possibly check in early. That was the biggest mistake ever! Walking in the lobby you could see the hotel was outdated and it gave motel vibes very much. However, the 2 ladies at the front desk were very nice and allowed us to check-in early. We had an exterior room that I didn't realize when booking meant you had to go outside to get there. I didn't like that for safety reasons. Interior room would cost extra. We opened the door and was even more unimpressed. It looked depressing! It was very dim, older look, bathroom very small, and a weird smell. Nothing about this room was warm and inviting. Since my boyfriend and I had been up early that morning to get on the road, we decided to take a nap for an hour or so. The small flat screen t.v., sat on the dresser/ table...whatever it's called... was on for the short time we were there, but we didn't watch it much. After the nap, we noticed lines in the t.v.. My boyfriend joked at how sad this place was and now the t.v. is messed up too! I was ready to end my stay after that! I took a picture of the t.v. lines to show the ladies at the front desk and inquired about checking out early. The older lady of the two stated she would contact someone in Maintenance to go look at the t.v.. Also, at that time she told me that we wouldn't be charged if we cancelled the reservation the same day. We were possibly at this place for 2.5 to 3 hours maybe... and checked out same day! We booked a reservation at the lovely Nashville Marriot at Vanderbilt University for the rest of the weekend. When checking my bank account on Tues. Jan. 17th, The Inn at Opryland A Gaylord Hotel charged my credit card $750.00!!! I felt like I was robbed :( How could this be when we only stayed 2.5 to 3 hours?! Later found out they are blaming my boyfriend and I for damaging this t.v.! The ridiculous allegations that were made about us when all we did was take a nap and leave after a few hours was very insulting! We were definitely stereotyped!!! I mean who drives over 3 hours to a hotel to break a t.v. and leave...just ridiculous!!! I have never had such a bad experience in life! You can't talk to anyone directly at that hotel. You get a person at a call center that doesn't care or really understand your pain! They're reading notes that the hotel put in the system that were completely false! I have been treated unfairly by this establishment!!! Of course, I will never stay here again, and I will never get my $750 back but I hope 1 person reads this review and changes their mind about staying in this place! Be careful when putting your credit card on file with these people. They may unfairly...

I had an incredibly frustrating experience with the front desk staff at The Inn at Opryland, and I feel compelled to share my disappointment. While I was not a guest at the hotel, I visited the property to dine at the Backstage Grill with friends who were staying at the nearby Opryland Hotel and Convention Center (another Gaylord-owned facility). Unfortunately, this decision led to a series of aggravating events that revealed the incompetence and lack of professionalism at The Inn’s front desk.

After paying for dinner, I accidentally left my debit card behind. When I realized this, I called the hotel the next morning to inquire. At that time, I was told the card had not been found, but they assured me they would call if it turned up. Later that evening, at 9:44 PM, I received a call from the front desk informing me that my card had been found and I could come by to pick it up.

Relieved, I planned to retrieve the card the next morning on my way out of Nashville. At 10:15 AM, I stopped by the front desk to collect it before beginning my drive back to Kansas City. What should have been a simple and quick process turned into a debacle. The staff searched high and low but couldn’t locate the card. They called the manager who had left the voicemail and then another manager for clarification. After 45 frustrating minutes, I was informed that my card had been shredded the previous night.

Yes, you read that correctly—my debit card was shredded. Despite explicitly telling me it was available for pick-up, someone at the hotel decided to destroy it without double-checking or verifying their actions. The manager who informed me of this mistake apologized, attributing the incident to a “miscommunication,” and sent me on my way. There was no genuine attempt to rectify the situation or make amends for the inconvenience they caused.

This error disrupted my travel schedule and left me without a debit card for the remainder of my trip. Now I face the hassle of ordering a replacement, updating all my autopay accounts, and reconfiguring my online payment settings. Destroying someone’s debit or credit card is no small matter, and the lack of care and attention in this situation is astounding.

The fact that the front desk could not handle something as simple as holding onto a card overnight raises serious concerns about their ability to manage more complex tasks such as reservations or other guest requests. This experience has left me with a lasting negative impression of The Inn at Opryland, and I strongly advise others to think twice before relying on their services.

If The Inn at Opryland wants to maintain its reputation as part of the Gaylord brand, significant improvements in staff training and communication are urgently needed. This level of negligence is unacceptable and does not inspire confidence in their ability to handle even the most basic...

The rooms are nice enough. There is a very nice open area in the center of the hotel with a pool, cafe, and performance area. The problem seems to be centered around staff follow through. Let me tell you my story. I woke up after my first night at the hotel and headed into the shower. I managed to shampoo my hair and then I noticed that my shower was uncomfortably hot. I turned it off and examined the shower faucet to determine what I was doing wrong. The instructions seemed straightforward, but I still had scalding shower. I called the front desk to request expert training on how to use a shower. After all, why not assume I was doing something wrong? However, the front desk was able to confirm that my incompetence did not extend to showers. They offered to move me to another room. I declined. I was standing in the middle of the room. In a towel. With my items thoroughly integrated with the hotel room. The front desk let me know that their engineer would be available in half an hour. I was in a hurry, so I just asked them to fix it and hoped for the best. I was concerned that my strange problem would not garner the necessary attention, so I placed a call that afternoon to the front desk to confirm the issue had been addressed. The individual seemed unaware of the issue. This should have been the red flag. She assured me they would handle it. I returned to the hotel late that evening and spoke with the same employee and I was assured it had been resolved. Then came the next morning. I turned on the cold water faucet at the sink. I crawled under the sink and confirmed that I was using the correct faucet. Steam was rising from the sink. I called the front desk they quickly offered to move me to another room. As I was prepared for this, and desperately needed a shower, I accepted. I did request he come review the steaming cold water to make sure the issue was recognized. I was transferred down the hall and I showered in gloriously cool water. Then I checked out. A different person was behind the desk and I was hoping an apology, quick mention of the issue, or even a promise to do better next time. Nothing. No one seemed able to communicate to another employee that something had gone wrong. I am absolutely certain that the first employee made no note or effort to communicate my problem. One final note: my hotel mini-fridge came stocked with chicken tender and French fry leftovers, two bottles of Yuengling Pale Ale, and three bottles of Angry...