Hampton Inn & Suites New Orleans-Convention Center — Hotel in New Orleans

This was one of our worst stays at a Hilton property. From the moment we arrived there was a long line that did not move for 30 + mins. When we finally arrived to the front desk for our turn to check in they tell us that they are over booked and they did not have a room for us when my husband had verified our room around 3wks prior. We specifically brought our children on this trip to explore the city at Christmas and therefore had a 2yr old and 7month old also waiting for over a hour. We booked a room with a door closing part of the room off on the inside since we were traveling with two young children so we would be able to get them in bed at a decent time, and of course they said we could not get the room that we had originally booked. The front desk associate kept asking everyone to hold on as she went to the back to speak with someone taking up more and more time instead of whoever was in the back coming up to help. They finally found a room for us that was a decent room, but not what we had booked so we asked to speak with the manager. After telling him this was unacceptable he finally told us if we could just stay in the room we were given that one night that he could change us to the correct room the next night. We proceeded to try to keep all of our belongings together and get to sleep so that we could change rooms the next day. The next day we then checked on the room to make the switch and the front desk associate informed us the people who were in that room we were supposed to get decided to extend their stay… we were furious at this point to say the least. It was apparently “in the notes” and the previous night manager had not actually booked the room for us therefore we did not get it even after being told we would. My husband was there for a conference so I decided to take the kids out during the day to the aquarium because it was a rainy day. When I called down to the front desk to ask about the valet(which is what the valet card said to do) the female at the front desk took down our valet number and said she was calling them right then to get our car. So we wasted about 15-20 mins because that is the amount of time we were told to give them to retrieve the car. Upon arrival to the valet outside by myself with both kids, I was informed they were never called (even though the front desk lady said she was doing it right then) and it would be even longer until they could get my car. Side note, we were there for 4 days and only one person at the front desk was any sort of help while the others were rude and had zero desire to help in any way or even be friendly for that matter. Our last day we asked for a late check out and I was again in the room by myself with our two young children trying to get them ready to check out when all of the sudden the fire alarm went off. When I say it was loud I mean rupture your ear drum loud. (For reference I work in a hospital and am used to regular fire alarms going off frequently for testing etc.) It was so loud in our room that I tried to do whatever I could to get away from it so I grabbed both kids and went in the bathroom and closed the door for a couple of seconds until realized it could be an actual fire. I then proceeded to grab both crying kids and run down 4 flights of hotel stairs and when I came out in the lobby everyone looked at me as if I were crazy. The front desk woman said it was a drill and that they had made an announcement.. WE RECEIVED NO ANNOUNCEMENT. When I informed my husband he asked his coworkers who were also staying at the hotel and 2 out of 6 of them has received a flyer about it. That means over half of the hotel patrons had received zero notification. While it was not very loud in the lobby and may not have been a big deal to those in that area, my 2yr old proceeded to tell me a hour later she could not hear. As my ears were still hurting from the crazy loud alarm I knew she was being serious. I will be taking this complaint further and do plan to speak with another manager or someone...

Not at all what I am used to from Hamton or Hilton. I travel quite a bit for personal and business reasons and because of this I have learned to stick with the big names in the hotel industry for best service. The experience this time was nothing like that. I booked my room a few months back when scheduling a cruise. The reason I chose this hotel was because of its location and the parking & cruise package called "Park and Cruise". When I booked the room, it was listed at $250 for the night with King Suite and I was told it would be $399 with the room and parking. I even questioned again to make sure parking was included because of the very high price for a single night.

Bait and switch and false information... The day before our cruise I selected our room away from the elevator so we could get a good night sleep before our cruise. When we arrived I was told the room would be $450 with the incidentals charge hold ($50) and then told I would have to pay another $100 for parking. That brings this to $500 for a single night and parking which was ridiculous. I informed them of the quoted total and showed them receipt that showed the name park and cruise. The lady said, "that's just the name, it doesn't actually include parking and the person on the reservation line must have been mistaken". As she didn't seem to want to talk about it I took the keys and told her I would talk to someone else about it. This is when she informed me she gave us a different room because ours wasn't ready and we couldn't wait for our selected room to be ready. We ended up with a room directly in front of the elevator with the world's loudest HVAC fan. We got no sleep because of this and the single pane early 1900's windows. When checking out in the morning and heading to our cruise, the lady at the front didn't even ask how the night was, she just took our cards and said "ok, you're set" and then went about her work. Never even asked how the room was or anything else. This was the worse experience ever and in no way was it worth $500.

Eventually, someone did call when we were on the cruise and said that "because of the very high price we paid for the room, they were refunding the $100 parking". This makes me quite curious as to why I was given a "very high price" instead of the normal $250 price. I will have to carefully consider using Hamton inns for future travel because of this horrible experience!

Also, just and FYI. Although out of Hamtons control, there is a shameless camper 2 blocks from the hotel and the drug addicts were hanging out in the park next to the hotel. Because of this we decided to just stay inside the room and order food in...

EXTREMELY DISAPPOINTED. My husband and I checked in for our stay for our anniversary, which my father-in-law graciously paid for. When we arrived, we were warmly welcomed outside the hotel and the valet directed us to parking. Upon entering, the beautiful hotel took my breath away. The gentleman behind the counter was very patient and courteous while we checked in. He bid us a great stay, didn't mention any issues, and gave us a coupon for the bar and our room key. Not even 15 minutes after stepping foot into our room, we received a call from the night manager, Jack, at the front desk demanding that my father-in-law confirm that he paid for the room through an email that had been sent to him (apparently because he paid over the phone), or we would be expected to pay for the room, or be forced to leave. His attitude was incredibly rude! My husband and I went to the front desk to address the issue, and were told once again to have my father-in-law confirm receipt of the email, or we would be removed from the property until we could pay the bill. He even proceeded to make passive-aggressive and snide comments about the gentleman who had checked us into our room! Before my husband worked for the state, he previously managed hotels. I travel around the united states constantly for work. NEVER have either of us EVER been treated so rudely by a manager in a hotel of such affluence, especially in the case of basically accusing us of pulling some scheme in order to steal a $400 room. Because my father-in-law is elderly and in poor health, I assume he may have had some trouble navigating his email without help. However, when we offered for the manager to speak with him over the phone, he claimed that was against the hotel's policy, as well as against the policy of my father-in-law's credit card company. We were left in confusion and frustration, convinced that we were going to be told to leave before my husband (still in shock at the manner in which he was being spoken to) lost his temper. Since every other hotel within 100 miles was sold out for the holiday, we would be left to sleep in our car. My father-in-law finally demanded to speak with the overnight manager since he claimed he never received the email. Somehow, even after claiming it was against hotel policy, the night manager finally decided that the payment was now confirmed and that we were cleared to stay. What a mess! I wish we would have known there would be this much trouble ahead of time. Such an immaculate hotel, but the attitudes of the staff need work. Very disappointing. We will be checking out tomorrow morning to avoid further...