New Orleans Marriott Warehouse Arts District — Hotel in New Orleans

I found this hotel on google maps as being located in walking distance to the cruise terminal. We stayed here a couple nights before our cruise left. There are 2 terminals, both right next to each other. I will put the accessibility to the terminals in this review as I could not find this information anywhere on the internet. The Julia street terminal (Norwegian and Royal Caribbean) is more accessible from this hotel, as all you have to do is walk across the street to the riverwalk outlet mall (nice mall to walk through) from the street, you either go up one escalator or there is an elevator as well. Once in the mall, take the cruise elevators down. We cruised out of the Erato Street terminal (Carnival and Disney). Still accessible, but it is about a 10 minute walk. You walk through the outlet mall to the backside along the river. You take the path out and to the right (there are signs next to the cruise elevator in the mall, but do not take this elevator). You walk along the mall and all the way to the end. At the end, there is a large staircase without any escalators or elevators, so that is the only downside. When we got to the top of the staircase and started to work our way down with our bags, a Porter saw us and actually came over and went up and down the stairs with our bags. He was able to load our bags on a dolly right there and our bags were delt with right away. The doors were unlocked before the mall was open, so that was good. Upon checking into the hotel, there was no one at the front desk, but as we approached, someone came out from the back to help us. We checked in around 3:30ish or so and our room was ready. The front desk person (Danyell) was very friendly and helpful. The lobby was very nice. We were there just after Mardi Gras was over so they still had the lobby decorated. They have a restaurant and bar in the lobby as well as a Starbucks. Join the marriott rewards program because you never know when they will upgrade you as a thank you for being members (which happened this time). When we first went to our room, the keypad on the door wouldn’t work as it didn’t even light up. We went back to the front desk and they said the batteries probably need to be replaced on it, and they very quickly resolved our problem and gave us a room two rooms down instead. We were on the 14th floor and had a perfect view of the cruise terminals and the river. We saw many river boats passing. On the morning of our cruise, we were able to see the sunrise over our cruise ship coming into port and it was amazing. The room was nice and spacious, wood floors. The pool was closed when we were there. The morning of our cruise we were able to grab starbucks for breakfast. The only weird thing was that there was only one elevator in operation, I don’t know why. However it was actually a very fast elevator. Everytime we called the elevator it came right away and was always empty. The location was great. It is about a 20-25 minutes ride from the airport depending on traffic. We were able to get Lyft from the airport without a problem, and were able to Lyft to the Garden District without a problem. It is about a 15 minute walk to the French quarter area/Jackson square/cafe du monde area. You can walk along the riverwalk for a more scenic and less crowded walk. You can also walk along the streets by Harrah’s casino and see more of the street life and more people. The walk was very doable as we did this for 2 days in a row. Overall this hotel perfectly suited our needs for our quick trip to New Orleans before our cruise. We were there the beginning of March so the weather was sunny and 75 and it...

Do not stay at this Hotel!!!!!

I came from out of town for a conference and chose this hotel due to the proximity to the convention center where most of the conference events were going to be held at.

I was checked in by Brett Starling and was given keys to my room.

I was having problems with my WiFi connection and I went to the front desk to figure this out. I was given an access code and was told that would work. On getting back to my room, it still wasn’t working and then I called the front desk and was then told "Your room does not have WiFi"

Why was I even checked into a room with no WIFI in the first place without letting me know. Danyell, one of the employees told me that Brett Starling who checked me in was a new employee and that was his first day. She apologized and offered me Coffee, which I declined and then was offered a "percentage" off my stay, but wouldn’t give me an amount as she would have to look through my account.

Prior to checking in, I was told that as a Marriott member, there would be WiFi. I was so disappointed and was told that because they were fully booked for the night, I would have to stay there for the night and would be moved the next day.

That same night at about 9pm, there was little water coming out from the shower and I couldn’t even take a proper shower, called front desk again about this issue and it was fixed.

The next evening, after my day, I packed all of my items and moved to another room. I accidentally left my brick charger for my iPhone and was back at the front desk to see if I could go get it as the room may have been occupied by another guest. Luckily, it wasn’t and I looked around the room but was not able to find it.

The next morning, I remembered where I left it exactly and went back to the front desk to see if I could retrieve this. I, then unfortunately had the worst experience with Brett Starling, the same person who checked me into the wrong room without WI-FI.

To say Brett was rude and unbecoming is an understatement. There was no apology from him and no kindness whatsoever. He insinuated that I wanted to go back to my former room and look through another guests belongings for my brick charger and even told me to "Sit in the lobby, be quiet and was that he needed to attend to another guest’

I was shocked! I asked for Danyell who I spoke to earlier and knew to be the manager to which he bluntly replied that he was the “senior manger" which I know couldn’t be true as he just started on the first day I checked in which was about 2 days ago.

I demanded to speak to someone else about his behavior and spoke with Joseph Carmaco who did not apologize either and would not tell me when Danyell would be coming in due to "safety" issues. I asked for managers email and contact information.

I was treated so poorly and treated like I wasn’t a paying customer. The customer service was subpar and lacking in every way. There are other hotels I could have stayed at but I chose this one. The service I received was nothing to write home about. Brett, an employee of yours insulted me and asked me how I would feel if another guest was going through my things?! How dare you insult me, a paying customer at the hotel! No customer should have to go through this sad and terrible experience.

I spoke to Brittany Clark another manager at the hotel who was empathetic and informed me that this would be handled and looked into. I am yet to hear from the other two managers about this unfortunate experience.

Save your money and go to other hotels to get better and excellent...

During my 3 night stay, I was bitten several times by bed bugs at this hotel. I did not see any bugs, but I noticed several bumps on my legs on my last day there. I initially thought they were mosquito bites, but it was an itch that I had never experienced before. The bites formed welts and were in a line on my legs. I eventually counted a total of 10 separate bites. Further research revealed these signs/symptoms consistent with bed bug bites. I immediately contacted hotel management who launched an investigation and had the room inspected. Management claimed that the room tested negative for bed bugs and that there was nothing that they could do. By this time I had checked out, so I asked if it was possible for me to see the report. They denied my request.

I understood that despite the ample evidence on my body, I didn't have a strong case because I didn't see the bugs during my stay and had already checked out. (I should also mention that my room had not been adequately cleaned when I checked in and the hotel had to contact housekeeping to clean the room again.) However, what most upset me is the lack of empathy and rude and patronizing behavior of the management at this hotel. As you can imagine, this has been a stressful experience. First, I have welts and bites on my body that are extremely uncomfortable. Second, I was so worried that I might have brought these bugs home. I took the proper precautions and have not had any issues because thankfully I noticed the bites early enough. Though, I had to incur the costs of throwing away belongings and professional laundry services to ensure I did not bring these pests into my home. Yet, management presented themselves as experts on the topics by denying my claims and telling me that bed bugs don't bite legs (which is completely inaccurate). I did not receive any compensation from this property, which I knew was likely given the inspection results. However, at the very least, I could have received an "I'm sorry you are experiencing this" or "I understand your frustration" from this property. I rarely write reviews, but I would hate for someone else to experience this. The customer's experience is not valued here and you may...