Hilton Garden Inn New Orleans Convention Center — Hotel in New Orleans

I would give this negative stars to stay here long term, 2-3 stars to stay here for a night.

I do not recommend this hotel. I am a flight attendant and travel for leisure 2/3 times a month; have experience.

PROS: LOCATION: It’s in the art/warehouse district so there are a lot of great restaurants and places are walkable. The French Quarter is a 15-20 minute walk away, Mardi Gras World is half a mile away. You are in the middle of the French Quarter & Garden District (the start of each are 6 blocks away, the heart of both is about a mile). If you are there for a convention or cruise it’s perfect for you. Whoever the cook was that made my Gumbo the only time I ate at the restaurant made soup magic. SERVICE: hit or miss, for the most part they are very nice & friendly. I gave them 1 star b/c see below (unable to control noise & getting room service is a pain & not really serviced). Pool: Lots of sun!!! However, if you are choosing a hotel for pool/sun-you may be disappointed only b/c how small it is. I was laying out on a Thursday so had no issues getting a spot b/c I was the first one there…but it quickly filled up after an hour. The pool is very, very small, there are about 8 oversized chairs & 5/6 lay down beds. If you are there on a weekend you may not get a spot to sun at.

CONS: DIRTY: My room smelled of mildew, it was disgusting. The overall hotel is old, which is OK but it’s not as clean as you would expect. I was there for leisure/biz for 5 days, they put me next to the ice machine. It was loud and it’s shocking how many people need (a lot of) ice at 5am. I booked direct through Hilton not a 3rd party vendor so not sure why they would stick me next to the ice machine especially when I had an extended stay. NOISY: Every night there were children (under 10 years) screaming, running down the halls. I had to call every night. Other guests on my floor would open their doors and yell, “be quiet” or “shut the eff up”! If there were not children it was 20 somethings doing the same thing all night long. Due to the noise, I woke up exhausted daily, it sucked. Cleaning crew: Covid is long since gone. I get the effect it had, I’m in the travel & service industry. It’s not an excuse any more. I told them upon check in I want a full cleaning only twice and just bring fresh towels & SH/CD daily. I did not receive a full cleaning once. There idea of it was pulling up the bed covers with half effort, throwing out the trash, leaving fresh towels and that’s about it. My sheets weren’t changed once, trash I had accidentally dropped (didn’t notice) was there all week (so no vacuuming), no cleaning at all. There were stains on the furniture from previous guests (on dresser and chairs…the dresser stains could be wiped off but they just sat there all week and will probably continue to live there. The cleaning crew were extremely nice people so this is more a corporate training thing? I have no idea. All the other hotels I stay at clean rooms and it’s not like pulling teeth.

I mentioned that I wanted to move rooms, no help. I asked if I could get a refund for the nights I had yet to stay so I could get a different hotel, no help. No solutions.

I will say that when I called about the yelling kids they would send security up. It would stop for a minute only to resume again. Again, other people would yell out their doors but I was over it.

I wrote this before I read any reviews and noticed a lot of other people noted the noise & dirtiness of the hotel. So this hotel is consistent with that.

In short: Stay here for a night if you are catching a cruise but bring ear plugs. If you have kids, it’s perfect for you b/c they can run free and be as loud as they want. Don’t expect much. It is comparative to a bottom tier hotel with...

i reached out to the General Manager: This is what is wrote:||Hello & thank you for asking. I'm still kind of in shock at the way your property treats Diamond members. ||When we arrived, I was not greeted at all. I told the lady my name she pulled it up and told me my room was not ready. I've never stayed at a Hilton or anywhere else that my room was not ready, however, she offered me a room on the third floor instead of the one I had booked. She was very rude. Never said anything about me being a member, a human or anything else. Said they had a large check out. I guess she decided to take it out on the guests. This is my first time staying at your property. Nothing was explained to me. I had to ask about breakfast. She explained that and I asked her if it was included because she certainly didn't tell me the things that were included because I'm a diamond member. She said it was not. Nothing was mentioned about the food credit. I got no welcome gift whatsoever. I lost my first nights food credit because I wasn't told about it. ||The TV in our room has a blue tint & was unwatchable. I called the front desk the first night & she said she would "let maintenance know". We stayed 3 nights. No one EVER came or called about the tv. The tub is filthy and stained. The toilet paper dispenser is coming off the wall. Of the three nights and four days that we were at your property. Only the female valet spoke when we were checking out today. The male valets watched a struggle with our luggage getting it out of the trunk and getting it up those steps by ourselves. We didn't know that there was a ramp that we could've taken to get our luggage in. They of course didn't even speak to us whatsoever, much less help, which I would have gladly tipped for. |||I honestly have never been treated this way at a Hilton property. Completely unprofessional and inexcusable. And I guess diamond members mean absolutely nothing to your front desk staff. ||I have to tell you, though, your bartender, and the lady that was back by the serving line for the kitchen or two of the nicest people I've ever met in my life. They were extremely kind and very helpful. I wish I had gotten their names, but they were the ones on duty on the 23rd ||Disappointedly yours,||Randy Dietrich ||this was his response texting me back at 11:32p.m.:||Thank you, Mr. Randy, for you in detail review. We apologize for that way that you were treated and that we didn't live up to your expectations. That is not the type of experience we want any of our customers to have while staying here let alone a diamond member. We will take this into consideration to make sure we don't have a repeat the cycle of this experience. Although this was a terrible experience with us, we do appreciate your Hilton Honors status and your loyalty to us and your growing family! ||-Leroy||A standard "screw you" from the manager. Did not even bother to address my concerns or WHY his staff are not doing their job and being rude.||PLEASE CHECK OTHERS' RECENT REVIEWS!! ||If you want to be ignored, have no tv, sleep in a dirty room in disrepair and all Hilton Honors extras are totally out the door!! ||Looks like it's time to take my business...

Exceptional…. I want to acknowledge the service from the moment I exit my vehicle I was greeted by valet. The entire valet staff was courteous, respectful and very friendly. Mr. Clarence definitely stood out due to his patience and willingness to engage and ensure my luggage and safety unloading and loading on arrival and departure was not a hassle. I was greeted at the front desk by that gentleman that had a smile to melt your heart Mr. Jerry he made sure my check in was done swiftly and quickly. Ms. Iman had his back each morning to make sure I had everything I needed and always ask me did I desire a snack or breakfast before departure to my meetings. I didn’t get a chance to get the front end managers names but for first and second shift they definitely delivered customer service on a level that no matter what the process will be top priority when checking in. Now let’s turn it up twenty more notches I had the pleasure to meet Devin (Breakfast) & A.J. (Dinner) In the restaurant for my stay..(Speechless) Their characters, customer service and personality is outstanding my request during each visit was simple yet no matter how busy they were each of them went over and beyond to service me. Housekeeping also made sure I had a clean bed, towels each day during my stay. Now this is the disappointment I experience during my time in restaurant with Barbara (Food Service-Dinner) I notice several customers ordering food and also ordering adult beverages to purchase and and she had an attitude that was not welcoming. A.J. was fixing a beverage for a customer and had pour the drink up and went to pour remaining amount in cup but Barbara grab the martini shaker and immediately poured it into sink. A.J. stated he was not done and was going to pour remaining amount and Barbara said “Oh Well”!!. The second incident was I ordered some sweet potato fries at bar and was sitting there eating and she says you ready to pay when I was not done and sitting there enjoying a nice talk with A.J. and other customers. I think that was rude when you could of politely slid the ticket due to the fact I didn’t request it or I may have wanted to add additional food items. I also left a tip for A.J. and I admire how he gave her half out the amount due to the fact she actually rung up my ticket. Third incident A.J. is a clean bartender and Barbara is not; I observed her making drinks and spills and walking off with A.J. cleaning up her mess. Ms. D. Price thank you for listening to me & I hope on my next visit soon the customer service skills of Barbara can be adjusted. My last night at hotel was different as well. That Dang Smoke Detector went off!! (Now who woke the entire hotel up) I can laugh about it now because of course A.J. was still there making sure the entire hotel was 😊 good. I came down late as he say with my blanket but he said it was a false alarm 🚨 and we could go get some more rest.

Last but not least. Thank yall for...