Aliz Hotel Times Square — Hotel in New York

I feel compelled to share my harrowing experience at Hotel Aliz in New York City as a cautionary tale for anyone considering this establishment for their stay. What transpired during my visit was nothing short of a nightmare, and I want to shed light on the abhorrent conduct displayed by the hotel staff and management.

From the moment I arrived, I had hoped for a pleasant stay, but my optimism was quickly shattered. Between March 17th and March 18th, I became a victim of theft within the supposedly secure confines of Hotel Aliz. To my utter dismay, my money was stolen from the room safe, and it was distressing to realize that someone had even changed the pin without detection. To give more context, we left the hotel at roughly 9:30, and was away all day. We returned much later evening and our room safe kept saying error, despite having the same pin all of our stay.

Reporting the incident to the hotel reception early morning on March 18th was met with an appalling level of indifference and disregard. The manager on duty left to go "toilet" and snook into the office when I was not looking, then hesitantly came out about 15 minutes later. Despite the severity of the situation and the violation I experienced, the manager and staff went out of their way to try dismiss my situation and pleas for assistance. It was as if my concerns were inconsequential, leaving me to navigate the aftermath of this traumatic event alone.

The lack of empathy, accountability, and communication displayed by the hotel management throughout this ordeal was nothing short of despicable. To make matters worse, I had to fly back home, halfway across the world, burdened by the distress and betrayal that Hotel Aliz had imposed upon me. The complete absence of genuine concern for my well-being only amplified the pain and suffering I endured.

Regrettably, even after providing a detailed statement and my contact information, I had not received any updates regarding the progress of the investigation into this incident, until I had to re-contact the hotel. Hotel Aliz's failure to address the situation and provide a resolution further emphasizes their disregard for their responsibility to their guests. It is an abhorrent display of customer service and professionalism.

As a potential guest, it is essential to consider the implications of choosing Hotel Aliz. My trust and security were violated in unimaginable ways, and the management's indifference and negligence speak volumes about their priorities, furthermore, should a hotel safe, not be safe? This is not a place where guests can expect to feel secure or valued during their stay.

I implore you to think twice before subjecting yourself to the appalling level of service at Hotel Aliz. My experience serves as a chilling reminder of the risks inherent in placing your trust in a hotel that fails to prioritize the safety and well-being of its guests. The scars from this ordeal will stay with me, and I hope that sharing my story will prevent others from enduring a similar fate.

It is my sincerest hope that Hotel Aliz takes immediate and meaningful action to rectify their shortcomings and implement robust security measures. Only then can they begin to redeem themselves and regain the trust of potential guests.

Consider this review a stark warning and a plea for better standards. Your safety and peace of mind deserve more than what Hotel Aliz...

I have read that the Aliz Hotel Times Square is a 4-star rated hotel. After staying there for a solid week (Sep. 4 - Sep. 11, 2022), I totally disagree. Overall, I got the impression that guests weren't very welcome. Let me preface this review by saying that, prior to our stay, I contacted the hotel by phone with questions regarding our reservations and spoke with various reps who were very friendly and helpful. That experience was a saving grace for this review and upped what would have been a 1-star review to 2 stars.

Various small details added up to the impression I was left with:

Upon first entering the hotel, one realizes how small the lobby is. At check-in time, there is not much room to stand around with luggage and very limited seating.

Staff was consistently not overly friendly.

Housekeeping was not thorough. Although beds were always made up and clean linens stocked (when they were available), nothing else was tended to, and we had to constantly remind about refilling coffee and coffee cups. In our double room, one of the beds had a comforter and the other did not. I requested a comforter for the other bed (which we received), but later during the week I saw that the bed that originally had had a comforter now did not. (Sigh!) Also, for some odd reason, housekeeping had a habit of setting the thermostat at 67 degrees F (or 18.5 degrees C), and we would return from our day's ventures to freezing rooms.

There was nowhere to store our clothes in the room save approximately 3 hangers in a half-wardrobe. I did not appreciate living out of a suitcase for an entire week.

There is only 1 ice machine to serve the entire hotel (287 rooms) which is located inconveniently on the lower level (which is exclusively for staff and maintenance). Being that the rooms are spread out over 39 floors, that makes getting ice from the lower level even more inconvenient.

Although there are 3 doors at the entrance (2 regular doors plus a revolving door), 2 of the entrances were purposely blocked so they wouldn't be used. I cannot figure out why this was, especially considering the perpetual traffic in and out of the hotel. (One day I wandered up to the front desk to ask the attendant if she knew why they were blocked. She didn't know the answer.)

The biggest bugaboo regarding this hotel was the lack of enough elevators. SO MUCH TIME WASTED simply in waiting for elevators during periods of heavy use. There are 3 elevators, and these are used by the guests as well as the housekeeping/guest services staff with all of their equipment. This was simply not wise planning in the hotel's design (unless there were other elevators tucked away not being used like the hotel entrances).To add insult to injury, in the evenings other people came into the hotel to head up to Dear Irving on the Hudson Rooftop bar. There would be a line of people checking in with a special Dear Irving attendant, and they would get special attention when elevators became available. These patrons added to the hotel guests waiting for elevators. (This was definitely one of the main reasons I felt hotel guests took a back seat.)

Overall our stay was adequate but also a huge disappointment as we were expecting so much more than what we got. I would not recommend this hotel nor plan a...

I just want to note we normally give the benefit of the doubt if service isn’t 100% and we have never left a bad review but we felt this needed to be said. |||We are long time travellers of NYC and have stayed at numerous hotels. We understand what to expect and was excited to find The Aliz.||Myself and fiancé flew ourselves and 17 of our friends and family out for our special wedding which was being held in Brooklyn. We picked The Aliz Hotel based on its location, interiors and general modern facilities. The location was great and the rooms were nice( small but we were expecting that for NYC) That’s pretty much where the positives stop. ||On arrival we paid the extremely high resort fee and the room deposit. Again, we did know about this but only a couple of weeks out from our trip. It should be made more obvious when booking. One of guests found that the hotel had taken almost £2000 off their card. Which reception didn’t seem too worried about and just said “phone your bank”. ||The lift/elevator situation is beyond a joke. 3 elevators with one of them being mainly used for roof top bar reservations. Staff are also using these lifts so that leaves two elevators for 287 rooms plus staff. Be prepared to wait 20 mins + to get from your room to the lobby. This really needs to be reevaluated.||A few of our guests had issues with their rooms (light flickering and air con not working) none of which got fixed in a reasonable amount of time. ||Upon checking out we had to leave our hotel at 4am due to our flight being cancelled and rearranged. As we went to check out the lady who was supposed to be on front desk was asleep on the chairs next to the reception office. After numerous times trying to wake her she had no clue what we were trying to do and decided to fall back asleep. I woke her for the third time to give her our key card. I have emailed the hotel formally writing our check out and yet we are still to receive our deposit/monies back. So incredibly unprofessional and quite concerning safety wise when assuming she is meant to be in charge of reception and the doors during the night. ||The Aliz also lock the doors after 10pm so anyone who needs to get in after this has to ring the bell. That night anyone who would have needed to get in would have been waiting a VERY long time! ||We are so incredibly dissatisfied with our stay and are not only looking to get our deposit back which should be back in our banks already (!!) but also...