Distrikt Hotel New York City, Tapestry Collection by Hilton — Hotel in New York

The location was great and the rooms were clean. We felt safe and comfortable. We received a $20 credit to the restaurant daily which was nice.

I’m rating low for 3 reasons.

The evening staff at the restaurant was more concerned with chatting and serving their friends drinks than attending the customers. We wouldn’t have cared about her chatting with her friends if they weren’t so clearly understaffed, she attended to the actual customers first and was faster but she was very slow making drinks. They also had very few options on the menu actually in stock. Out of all the options they only had mozzarella sticks and soft pretzels. We went with the pretzels but they failed to mention they ran out of the dipping sauce when we ordered it. We wouldn’t have gotten that, if we knew.

We followed the hotel rules and requested fresh towels before 10AM. I had 2 guests on the room but they only brought up 1 full size towel and 1 towel you put on the floor. This wouldn’t have been that big of deal if the guy dropping off the towels didn’t insist we give him our dirty towels. Don’t get me wrong, he was nice. Just wouldn’t leave until we gave him the dirty towels. Of course we discover that we weren’t given a full size towel until that night when we wanted to shower so my husband went downstairs and the front desk attendant seemed annoyed and said she’d bring it up to the room. She brings us 1 towel and again, it’s the size of the towel you put on the floor. I guess they were out of clean full sized towels? We gave up after that. Not sure what the deal was with the towels but we wouldn’t have given the dude our used towels if we knew it was going to be such an ordeal.

Last issue that I am most frustrated about is we reserved a room with a Queen sized bed. When I tried to check in on my phone, there were no rooms available to select from but said the hotel would assign when we arrived. We get there, get our keys and go up to our room. Surprise, we have a king sized bed. OK cool, free upgrade because they ran out of rooms with Queen sized beds, maybe? Nope. They charged me for the upgrade and I didn’t know until we got home that night and reviewed the receipt emailed to me. I don’t understand how they can charge me with the upgrade when I didn’t sign or consent to any of the changes. I called the hotel and selected the option for billing issues which sent me to corporate. They said the hotel needed to investigate and would get back to me in 2 days. 8 days later, still haven’t heard anything. I plan to call tomorrow.

Honestly, issue #1 could be resolved by not giving out the $20 credits to the restaurant. You could also take mixed drinks and cocktails off the menu because that slowed the bartender down significantly, while she chatted. Also could take hot food off the menu or anything that requires food prep until you hire more people. Idk what the deal was with issue #2 but personally, I would have rather not had the fresh towels than 2 floor towels and a full size towel. Issue #3, if you run out of the rooms the guest booked with their reservation then upgrade them for free as it’s no fault of the guest.

I will be calling...

Worst hotel stay I have ever had in New York. The rooms are too small. They look larger in the pictures than they are in person. I found it quite cramped in the small space, and if you are going to stay here, I encourage you to travel light due to the lack of storage and space. The view from the rooms on the higher floors is not great, but not terrible. You get sort of a half of a city view. The lower floors have no view, as it is blocked by the bus terminal next door.

Front desk service is terrible. I was absolutely disgusted with the service we received. We were falsely accused of smoking in our room during our stay. We have NEVER smoked in a hotel and never would. That sort of behavior is disgusting, rude, and goes against the policy of pretty much every hotel in the country. I do not know why or how they chose to make this false accusation, but I was outraged and insulted. They went as far as to say that any further complaints would result in me being charged some sort of fee. I explained to the front desk that we have never smoked in the hotel and will not be paying any fees regardless of what false accusations they claim to have received in complaints. The guy at the front desk then said "okay, so there's no more smoking in the room?", ignoring everything I had just said and effectively once again accusing me of having smoked in the room. I AGAIN explained that no, there was NEVER any smoking in the room to begin with. He then went cand got the manager, who was the woman who initially checked us into our room. I explained to her that we had never smoked in the room and never will be smoking in the room. She then claimed that it was just a warning that they gave to everyone on our floor because there had been a complaint of smoking on our floor (a claim I highly doubt, seeing as the letter clearly stated I would be charged if there were further complaints, and it would make no sense to charge every room on the floor for a complaint that someone was smoking). She did not at any point apologize for the false accusation. Nobody ever apologized to us for this outrageous accusation. It ruined my entire stay.

Furthermore, the front desk also failed to send up extra pillows when they were requested, so we had to request multiple times.

It is also quite annoying that the hotel charges a daily fee that they "reimburse" through credit for their mediocre hotel bar. It seems like a bit of a scammy gimmick to force hotel patrons to use their crappy bar. The good thing is you can use the credit for things like snacks and water bottles, but it did feel like a waste of my money for no reason.

The hotel itself is cramped but relatively decent and in a great location. The service is atrocious. For how expensive the hotel is, I would not stay here, as you do not get much for what...

So we have been here 5 years ago as a couple but thought it would be nice to come to NYC with our children and stay in the same hotel as it was very nice last time. Unfortunately the same cannot be said this time.

When we arrived we were told that our family room wasnt available as they had over booked and that we were being split into two rooms. Now this is all well and good but this trip was booked over a year ago !! , why were we split up when clearly there were double rooms , surely with us booking over a year ago this situation shouldn't have happened. We then had to go through paying the "Daily Mandatory Destination Charge" , just another way of rinsing money for you on top of what you have paid. It did seem at the time the receptionist didn't have a clue what he was doing , all we kept hearing was "use it or lose it" from him when we were paying the charge" maybe it was for the two coffee pods we had for the whole week in our room for the coffee machine , or the complementary coffee we weren't told about downstairs in the bar.

We then had to cart all our bags up to our room , it seems as if porter service has disappeared , the rooms were exactly the same as they were 5 years ago , quite tired. The room me and my son had a tv that was smashed and didn't work which I reported, it also had green stuff stuck all over the ceiling which christ knows what it was. The cleaner to be fair worked very hard and we had clean towels every day bless her.

So on our last day in the morning my Revolut visa card suddenly card shows $1095 payment pending from my account , I had the shock of my life. I went to reception and asked what was going on and they couldn't work out why I was being charged $1095. I was very upset by this as the last day of our holiday I was treating my kids to shopping and I was now in a position where my account was almost wiped out by this pending charge. I was asked to come back which we did after breakfast and I suggested it was because we had been split up and we were now being charged for an extra room, this was found to be correct by another member of staff. I was then told that we only actually owed $114 but the pending charge would not be corrected for at least 2 days (which it was when we got home to the UK) . This basically ruined our last day as we had no money. Both my wife and I were left stressed and angry , it took the shine off our trip , all we got was "Sorry about that it was our mistake"

We put our faith in The Distrikt hotel after visiting 5 years ago but this time we feel very...