Hyatt Place New York City / Times Square — Hotel in New York

Read reviews before booking here. Know what you're getting into. Once booked and checked in...enjoy your stay! Don't be a grump about it!

TLDR: Great location, small rooms, other guests are noisy, slow elevators, super crowded breakfast (at times).

First, this is in a nice location close walkable distance to Times Square area. It seems to be a safe area, but walk too far away from this area safety can be a concern. Just be alert.

Rooms - as other reviews express the rooms are "small". They're probably average for downtown NYC so take these reviews for what they are. Rooms are 20) and couldn't hear street noise. Construction sounds around the area were heard during the day, but wasn't bad. Again, you're in a major downtown area...outside noise will happen. As travelers we should monitor our noise generated and try to keep it to a minimum as we don't know how it impacts other travelers. Don't blame "noisy rooms" on the fact that other travelers are the ones being noisy. I felt the room was quiet enough when it was expected to be quiet (i.e. while most people sleep).

Breakfast: Yes, breakfast is very crowded at times. The hotel seems to do a good job trying to let us know about that by having postings in the elevators letting us know when breakfast is busy. Pay attention to that and plan accordingly. Again, if you're on vacation just relax and enjoy the process. Don't be rude, don't rush, don't push (yes, some will push you out of the way), be kind, and smile! You're getting a "free" breakfast. Plan to get there with enough time to get what you want and enjoy the start of your day. Offerings are fairly standard with eggs, meat, bread/pancake/waffle, cereal, fruits, juices, and hot drinks. Again, don't expect 5-star breakfast, but this is a quick serve breakfast to get you going. Are there better? Yes. But you're here...enjoy and relax!

"The Placery" Happy Hour/Bar/Food - Beer and mixed drinks are discounted, but are tasty and mixed well. Couldn't really figure out the service if we should order at the bar or wait for the bartender to take our order at the table. Kind of slow, but one person working the room and people getting drinks at the bar and walking around the lobby is difficult for one person to handle. Food is alright. Seemed bland and processed food warmed up and made to look freshly cooked. Good for a snack if you had a big mid-day meal and you just want something before calling it a night or heading back our for a "night on the town".

Internet/Entertainment - Internet fast enough to allow streaming on mobile devices. Using cast to TV was great option and seemed to be easy and safe to watch streaming services on the TV without having to login and remembering to logout.

Improvement Tips: Lighting in the wardrobe area to see clothes without using room lighting. Door to the bathroom was a sliding door that left gaps - replace with swinging door.

Overall enjoyed...

Stayed here in March for 3 nights with friends. On arrival, we were told they had overbooked themselves and therefore we could not get the 2 double beds we booked. We were given a room with a double bed and sofa bed and a 50% discount. A bit annoying, but we accepted without fuss and all was fine… until that night…||Twice in the middle of the night between the hours of 1am-4am, we were awoken by someone trying to open our door without knocking (luckily we had the latch on to prevent their entry). Although exhausted from our 15 hour day travelling the day previous and frightened at the prospect of someone with key access trying to gain access our room, we chose to ignore it. At around 5.30am, it happened again. This time, the door was opened with such force we thought the latch was going to break. Having been woken up 3 times now, we jumped out of bed being feared we were at threat, we spoke to a man at the door who finally announced himself as ‘security’. When I looked through the peep hole all I seen was a man dressed in black, no security gear. He demanded to know our name and explained the reason he used his key card at 5.30am to access the room of 3 young girls was because the room was showing as “unoccupied” on their system. He didn’t even apologise. So rude and unprofessional. We did not get back to sleep after that. We were terrified as 3 young girls in a new, busy city. We weren’t even sure if it was the hotel security. We didn’t know what to believe because it was just so ridiculous and unprofessional.||When we went down the next morning, exhausted from having not slept, the man at check in desk did not seem too bothered about what happened to us. He ‘investigated’ it and said he could only account for the first and last time security entered the building to check if the room was occupied. According to him, security have the right to use their key card, at any given time, to enter a guests room without their consent.??? They also do not have to knock or make their presence known. ?????? He did not offer us any form of compensation or apology but told us that he would get the engineer to have a look at the lock to see who gained access to it…which didn’t give us much relief as the damage was done.||The next day, we enquired to see what the engineer found. This time we were dealing with two lovely, helpful ladies, Jessica and another lady (didnt catch her name sorry). They were not made aware of the situation that happened to us. After re-explaining, we were finally given an apology and recognition that what happened to us was so ridiculous and unprofessional. From talking to them, we ALSO learnt that security entered our room without consent while we were out for dinner that night… so they clearly seen our bags and yet still came back 3 times IN THE MIDDLE OF THE NIGHT to check it was still “unoccupied”? Although to this day, we still don’t understand why the security felt the need to enter once successfully and attempt to enter 3 other times knowing we were in the room, in the middle of the night. I’ve never seen anything like it in a hotel. Although it didn’t make us feel safer for the remainder of the stay, these two lovely ladies offered us 50% off our first night stay as compensation.||On our third day, we put the do not disturb sign on the room as we did not want the cleaners to enter as we went down for breakfast. When we came back to the room, the cleaner was in our bathroom. Ridiculous. ||Overall, I do NOT recommend this hotel if you want to feel safe...

I selected the Hyatt Place Times Square while traveling to NYC in Sept ‘23 for NYFW, and although the price was outside of my planned budget (around $375 per night), I selected this hotel because the breakfast was included, the reviews were pretty decent, and ultimately I chose this hotel because I thought I would be safe in a city that’s growing increasingly dangerous. I thought wrong.

My stay went well, all in all, and I even exchanged social media info with some of the staff and invited them to our fashion events.

We decided to take my little 90 year old grandmother who travels with us sightseeing in the city on our final day there, and we were assured by the hotel staff that our belongings would be safely stored in the “secure” luggage holding area.

After we finished sightseeing, we left my Grandmother in the lobby and commuted to pick up our vehicle, which we had left parked in New Jersey. Once we returned, the bellhop, rushed it pushed a small cart with my grandmother’s luggage and a couple other small items to our vehicle, and told us to have a safe trip home.

We protested that we had an very fully packed cart in the luggage holding area, and he repeatedly tried to rush us away, insisting there was no other luggage in the storage area. At this point, we were highly suspicious and knew something was wrong. We hurried back to the storage area, and to our horror, all of our things (the entirety of my NYFW clothing collection, DJ and photography equipment, jewelry, one of a kind heirlooms, all our footage and photography content, and essentially everything I need to run my business) completely gone.

Trying not to get too overwhelmed, I asked if the bellhop could open the mailroom, thinking they may have out our things there to keep it extra secure. Unfortunately, all of our belongings were nowhere to be found, and the up front clerk and employees all began acting very chilly and suspicious towards us. We called the NYPD, who sent several officers to the scene, and they discovered that the doors were left unlocked to the “secure” holding area, and a pulley system had been rigged to lift my items out of the storage area and into an adjacent alley.

The staff offered no apologies , very chilly attitudes, and a gentleman whose name I later discovered to be Hakeem consistently covered his name tag in attempts to keep me from seeing his name. The onsite staff also urged the cops to tell us we would be arrested if we didn’t hurry filling out the pile reports and leave the property immediately.

I was later referred to an insurance company for the Hyatt and assured they would “ handle” everything with utmost urgency, and the company told me they would only pay $50,000 of my $250,000 total losses. Months later, the multi billion dollar Hyatt and their crooked insurance company has done absolutely nothing to make reparations on this theft, which destroyed my small mobile business and left me, quite literally, with nothing except the clothes on my back.

Trusting the Hyatt to protect my safety and my things is the biggest mistake I’ve ever made and cost me a personal fortune.

DO NOT stay at this hotel unless you want...