Fairfield Inn New York LaGuardia Airport/Flushing — Hotel in New York

If I could give zero stars I would. We first arrived here and was pleasantly surprised by how nice and helpful the front attendant was. After getting the room key and hauling my luggage to the 4th floor room, we discovered that our assigned room door wouldn’t open. I think the room was already being occupied, which is scary & very creepy. I should’ve taken that as a sign to run! But instead I went downstairs and kindly informed the desk attendant of the issue. She just give us another key. Didn’t try to inspect or verify what had just happened. It was pretty late so I took the new room key and went to the newly assigned room. By the way, These rooms are way smaller than the pictures present.. but that was okay, we were tired from traveling. Upon waking up, I decided to unplug my son’s Beats Studio 3 headphones and plug in my pair since they were only at 85% and I wanted to ensure they were fully charged properly for my 24hr flight to Thailand, later that morning. To my surprise.. I started to smell a burning smell. I quickly unplugged my headphones to discover the hotels faulty wiring had shorted my headphones and they no longer worked. I asked my son to see if his beats worked and they did not! To add context, I have bought beats headphones several times over the last 6yrs and I have never ever had a charging issue. Our headphones were working up until the point of plug them in and now neither one seemed to work at all, they wouldn’t even turn on. I notified the front desk attendant immediately of the issues and she advised that the manager wasn’t in as Of yet. So there was nothing she could do to rectify the situation. These headphones are $349 per paid without tax. We had to head to the airport to catch our flight. My son has sensory issues, so he requires noise canceling headphones for plane rides or any activities that involve loud noises. I had to replace his at the airport for $450 just so he could be comfortable on the 24hr plane ride. I submitted a complaint directly with Marriott regarding the issue and they said they’d resolve it. I was asking to be reimbursed for at least the price of one set. I finally heard from the manager 4-5 days later claiming that he’s disputing the issue because he took a voltage device to the outlet and it worked fine. Okay, but did he take The time to reenact the actual issue with a pair of headphones to verify what specifically happened, of course not! He wrote me a strongly worded email about how it’s not his issue and he’s not replacing either pair or offering any type of solution or resolution to the problem. Mind you I travel often and have never, I repeat never had a pair of beats get damaged or fried by plugging them in. I have also stayed at many hotels including farifield inns and Marriott affiliated locations. I know 100% his outlets are faulty and he’s trying to avoid any compensation for the issue. Not okay! I’m out of the country now with no headphones for myself and will need to replace them when I get back stateside because the manager ( Mo Salan) refuses to admit any wrong doing by his faulty outlets! I would not recommend staying here. To have not one, but multiple issues for a 7hr stay is too much of a hassle. And to deal with a property manager that won’t take accountability is ridiculous. I would never stay here or recommend to any else to stay here. And absolutely need to stay here please don’t plug in your expensive wireless headphones or you’ll most likely experience the same nightmare I am currently dealing with! I’m dissatisfied with the results and am extremely disappointed with Marriott as a platinum member. It’s disheartening to know you work hard & to have someone like Mo Salan be so dismissive about a valid issue because he’s cheap and can’t/won’t admit any wrongdoing because if he did then He would have to admit that he’s offering rooms that are already occupied and with wiring that is...

Marriott Complaint – Fairfield Inn NYC LaGuardia Flushing 9/30/2025 Ever looked forward to a trip for 14 months in pure excitement? That is how i felt when we literally won the golf world lottery and had tickets to the Ryder Cup Sept 25-28th 2025 in NYC. We arrived around 1am from LaGuardia to check into the hotel under my best friend JH reservation ------019 as he is a PLATINUM ELITE BONVOY member. When we spoke to Alex at the reception area, he informed us that the Fairfield Inn NY LaGuardia had sold one of two of our 2 bed rooms to someone else. Can you imagine how upset I was? Traveling from the west to learn that Marriott had sold our reservation to someone else with lesser status? We learned of the process of 'walking' us over to another Marriott property and began calling hotels in the area, no rooms. Alex at the reception desk did a TERRIBLE job keeping us up to speed on developments. The 4 of us, the guests, called hotels which ended up to be 14 Marriott properties, called the 1-800-535-4028 hotline to seek assistance. On this customer line the representative said 3 different hotels had rooms and that they were 2 beds with 2 rooms available, and in each case we called the front desk of the hotel only to be turned away. What is the Marriott room guarantee IF YOU SELL OUR ROOM WHEN WE MADE A RESERVATION????? What good is a reservation then, anyone can make reservations, you are just not good at keeping the reservation for your clients/patrons. I stay with you guys a lot, every chance I get, and man did you let us down on the most excited trip I’ve had in the past 10 years probably. Back to the story, Alex the front desk attendant at 3am handed us the phone and we talked to Kit the general manager. He explained that NOW the hotel suddenly had 2 room available for us which made the situation even worse. He lied to our faces that they didn't have a room upon arrival, neglected the the guest loyalty status, only to tell us that they had 2 rooms all along and they were happy to let us stay there.....WHAT???? Is this the twilight zone? Who are these people? They both should be unequivocally fired immediately without notice or recourse. 14 hotels later I finally located a room at the Courtyard Marriott (it wasn't Alex the idiot, Kit the deranged GM, or your bonvoy worthless hotline), yes the patron found rooms and offered the solution to the Marriott employee. Kit offered to pay for 1 night at the walkover rate because it was "so expensive" and Alex kept walking into the office and doing math talking to Kit about how expensive the rooms were. What is this? Are you in the business of taking care of your guests or not, is it simple math as we are commodities or is there value to people who need to stay the night in a big city and are dupped at every turn only to turn a buck. I am disgusted with Marriott on this occasion and your incompetent staff made the experience 10x worse than it should have been. Then we were greeted by the Courtyard staff at 92nd and 2nd ave with news that we would have to pay $750/night per room when the agreed to rate at Fairfield was $377/night. UGH...how do these people sleep at night? I hope someone doesn't have a room for them sometime. I fully expect Marriott to fully refund 100% of expenses for the 3 nights and make this even remotely right in the customers view. There are lots of hotels and I’m really questioning my allegiance to your firm when this type of mickey mouse charade happens to your PLATINUM ELITE GUESTS - how does this happen? Recommendations: First tell Alex to cut his fingernails, they are disgusting then Fire him. Fire Kit for lying and saying he didn't have rooms when he did and made guests wait for an hour and a half at 2am in a big city wondering if we would be sleeping on the street. Yes I'm upset with Marriott,...

I was made to feel significant trauma by this hotel and perhaps Marriott in general. I needed a safe place for my daughter and her two friends to sleep after a concert in Queens. Marriott reservations did research on which of their hotels would accept a 20 year old (under 21), and specifically pointed me to this hotel, about 7 miles from the concert venue. They gave me the number and I called, and spoke with the woman at length about whether it would be ok if my daughter and her two friends stay although they are all 20, not 21. The woman assured me up and down that it would be ok, so long as first book the room, then call her and tell her the confirmation of the booking, then the name of the oldest one in the group and then finally, that person must have photo ID. She also got me to fill out a credit card authorization form to ensure that I could pay for the room. The authorization form mechanism was not working at that time and I needed to call back twice over the next two weeks to get the credit card authorization filled out and submitted. Each time I called back I re-explained the situation and they always assured me it would be fine (that my daughter would be able to check in so long as the oldest one in the group, the one whose name I had attached to the booking, brought their ID). A few weeks later the day of the event, my daughter and her friends take the train by themselves to manhattan then to Queens, and arrive at the hotel, and the woman at the front desk DENIED THEM, telling the three girls that they have a "strict 21 and over" policy. Shaking at this news, I call the front desk to speak with the woman but she simply tells me the same, that I was misinformed by those other folks and that my daughter and company would not be able to stay there because of their age. She hung up on me when I asked (demanded) to speak to her supervisor and when I tried to call back, would not answer. I called the Marriott reservation/customer service folks and the woman I got there did try to call the front desk to speak with them, but said nobody would answer for 15 minutes of trying to call. My daughter and her friends were thus stranded after their concert with no place to stay. I am still feeling trauma from the situation that Marriott put me in, and I don't understand it but I felt horribly powerless and scared and USED (did they simply tell me all these lies to get my booking??) but so much fear and betrayal - all the worst feelings a parent can feel. I will not be giving Marriott my business again so long as I can help it. There was NO REASON for any of these reservation folks to mislead me, it seems almost as though they did it on purpose, to put my kid in danger. I feel personally attacked, because I cannot understand why they would possibly have directed me to that hotel, and given me the number for that front desk, then why the front desk at that hotel would have verified that everything would be fine and taken the name of the oldest in the group and the credit card authorization form, when in fact all these people taking my time and trust and money knew that my daughter would be stranded without a place to sleep after all on a cold night in October, on her first independent excursion with friends to the city....