Audi Queens — Local services in New York

When I called into Audi Queens, I had little expectation I could consider Audi as option for my next car. I spoke to Patricia, explained my financial flexibility and asked whether we can afford an Audi within our budget. Patricia was kind to me over the phone and took everything I said into consideration not once saying it was impossible and inspired confidence we could reach a deal.

We made an appointment to test drive an Audi Q3 a few days later. Getting to the dealership was convenient and there was free valet parking when you pull into their garage which was fully attended. The showroom was impressive and had an open feel. When we met Patricia, we were greeted with a warm smile. Patricia had a Q3 waiting for us to test drive and it was a smooth ride and upgrade from our existing car. Then we had to crunch the numbers which was going to make or break our deal. Patricia was well-prepared and took our budget into consideration. Basically, we wanted to get into an Audi as our mind was made up Audi was our brand. We added more to the Q3 Package upgrading to 19-inch rims and kept the premium plus package. We kept on negotiating and Patricia kept going back-and-forth with the manager to get us closer. And she did it with patience and also gave us space to privately discuss among ourselves. We were there for a couple hours and agreed we could move forward but had to come back another day.

The following Tuesday of next week, we came back prepared to turn in our old car and pick up our new Audi Q3. We took a look around the indoor lot and spotted a shimmering Q3 which we knew was ours from the VIN. The car looked incredible. When we went back inside to finalize the deal. Patricia brought Steven, sales manager, to walk over the numbers. We needed clarity to ensure we understood the terms. Patricia got us the best deal ever and Steven worked the terms to keep the deal in place. We agreed at the monthly payment that worked for us. Then we did all the paperwork and payment with Jayson, finance manager, who further explained the financial terms and we signed away. Patricia had the Q3 ready for us to drive off along with a couple gifts which was simply a nice touch.

Ultimately, Patricia had the patience to work with us and close the deal in our best interest. Patricia was always projected warmth and made us feel comfortable. She fought for all our requests and never once felt like we could not ask. We never felt pressured and always felt taken care of throughout the process. We left feeling relieved, elated, and grateful that we could drive away with the car we wanted. A big thank you to Patricia for making this happen for my wife who absolutely loves our new Q3 and drives more often than me now. Patricia was also available when we contacted her before closing the deal and even followed up to check in a couple weeks after we had our new car.

Overall, I would urge anyone to visit Audi Queens for their next Audi. I cannot imagine going anywhere else and working with anyone else other than Patricia. A big...

My husband and I purchased a used 2021 Audi that began leaking from the sunroof window under thirty days of purchasing. We live very far away- so when I called about how to handle it, I was told the sunroof issue was a very well known problem and wasn’t an “official recall” but that any Audi dealership could fix it. Great! …So I thought.

After numerous attempts to get it fixed, it continued to leak after rain. The final time I brought it in, I was told I would have to begin paying for it out of pocket. Something that should have never been sold in that condition in the first place, and something that should have been fixed the ‘first time’ I brought it in. So, excuse after excuse, I finally decided to get rid of the car.

Fast forward to requesting a refund for cancelling our extended warranty. I made the first call to cancel the first week of August— I called numerous times and left numerous voicemails. No one replied. I tried Audis “text us” feature on their website— no replies. Finally I began calling so consistently, that the person who sold us the car finally left me a voicemail and told me to email him. The only problem being, he didn’t mention his e-mail address! Ha! How convenient! So once again, I was back on the phone calling and calling to get this mans contact information.

By the first week of September, it seemed like he officially accepted defeat and was going to help us cancel the warranty. We received a letter on September 10th that it has been cancelled. It is now October 14th. Jay has not replied to any of my emails, and we still have not received a refund check. (Side note: looking back, he really did pressure us into adding the extended warranty to begin with. I said no numerous times and he basically mocked me and made me feel embarrassed to not add it. He was literally exactly what you would imagine a car sales man to be and we fell right into it.)

In summary: This dealership only provides decent customer service up until you purchase your vehicle. Once you put all the money down and take out a loan, they will completely ghost you.

Audi… Calling yourself a “luxury brand” and selling people cars with known problems is so mean and wrong to do. Ignoring peoples e-mails and calls is the opposite of luxury- it’s tacky, intentional, poor customer-service, and unprofessional. You should consider looking into the team you have that are supposed to be upholding any values that you advertise to be a part of your brand.

Overall, I am this upset over this experience because I was so excited to drive an Audi. I am embarrassed to admit I really bought into the “brand” and felt so accomplished when we went in for this vehicle. Unfortunately, I learned a huge life lesson about just how much of a scam buying into ‘brand names’ is, because Audi fell flat in not only the big things, but the little things too. This was my first ‘luxury vehicle’ experience and I am confident to say it will be my last. If you are interested in buying from this...

Terrible customer service from the Service Department. Wasted significant time out of a work day and was insulted directly by staff for no reason other than the staff is just immature and careless.

I arrived on 8/4/23 for an Oil Change/Inspection. My car was taken by Valet from me. I was given a ticket and directed to meet a service manager. Instead of being met by the service manager, I was met by multiple Sales people who only were interested in talking to me about new cars.

After about 1.5 hours of waiting around, I found my Audi sitting in the same spot the Valet left it in when they took it from me.

When asking why my car hasn't moved and no service conducted after almost 2 hours of waiting, I was told it was because the Service Manager hasn't seen me yet.

Now, I understand that maybe I was unsuccessful at going out of my way to find the Service Manager, (although I was standing in front of the service desk for an extended period of time) but the fact that the Service Department and Valet left my car in the parking lot (after giving me a Valet ticket and taking my keys) was a terrible use of their time and mine.

The team here freely let multiple sales people approach like business as usual but not one person asked me if the car sitting with Valet was mine or if the service manager and I connected successfully.

The icing on the cake is when asking the Valet worker why my car wasn't attended too, one of the Service Crew members came out from behind closed doors, pointed at my car and said "When is someone coming to pick up this P.O.S Audi!?"

I'm sure my