Hampton Inn Manhattan-Madison Square Garden Area — Hotel in New York

If you value your safety and the safety of your family, DO NOT STAY HERE. The hotel itself is a 2 star -- clean but very old and cobbled together with many things that didn't work properly like our toilet, air conditioning and the power outlets. The real problem is the level of homeless and crime in this area. If you walk outside the hotel at night, you are risking your life. My family and I mistakenly saw a show on Broadway and the cab driver dropped us off one block away from the hotel at 11pm because he got confused with the directions. I thought 'no problem' since it was just a block. Big problem. We were attacked by a homeless drug addict who threatened us -- they are EVERYWHERE here. I sent my family ahead while I held back the addict. After escaping this, we noticed that the streets were surrounded by other homeless and young foreign men who looked like they were up to no good and fighting each other in the streets. It was the most danger that my family has ever experienced. The hotel itself has multiple security doors that you must pass through to enter the building -- very inconvenient and like a prison. One night I made the second mistake of leaving the hotel at 9pm to run across the street for a soda for my son who was thirsty. It was a 7-11, so I thought it was safe enough. Unfortunately, a large chain wearing vagrant was telling customers that they needed to 'pay a toll' to leave the 7-11 or they would be hurt. I pushed passed the guy and nothing happened, but it made me even more scared for where I had my family. Apart from the heavy crime and homelessness, the hotel was booked for $276 a night on the Hilton app. When I checked out, I found out that the hotel uses 'rotating pricing' so that each night was different -- my first night was $276 but the other nights were significantly more expensive. Not worth it. Do yourself and your family a favor. If you wish to go to Penn Station or Korea town, taxi in during the day and leave before it gets dark. This place is a scene from a zombie movie.

p.s. did I mention that the staff were all rude, never smiled or offered help and spent their entire time working on their cell phones? The 'free' breakfast also runs from 7am to 11am but they run out of food by 9am, so good luck. The breakfast consists of powdered inedible eggs, stale toast, packaged cheap pastries and a single waffle machine to accommodate an entire hotel. Don't bother. It was the worst continental breakfast I've ever...

1/5||If you value your safety and the safety of your family, DO NOT STAY HERE. The hotel itself is a 2 star -- clean but very old and cobbled together with many things that didn't work properly like our toilet, air conditioning and the power outlets. The real problem is the level of homeless and crime in this area. If you walk outside the hotel at night, you are risking your life. My family and I mistakenly saw a show on Broadway and the cab driver dropped us off one block away from the hotel at 11pm because he got confused with the directions. I thought 'no problem' since it was just a block. Big problem. We were attacked by a homeless drug addict who threatened us -- they are EVERYWHERE here. I sent my family ahead while I held back the addict. After escaping this, we noticed that the streets were surrounded by other homeless and young foreign men who looked like they were up to no good and fighting each other in the streets. It was the most danger that my family has ever experienced. The hotel itself has multiple security doors that you must pass through to enter the building -- very inconvenient and like a prison. One night I made the second mistake of leaving the hotel at 9pm to run across the street for a soda for my son who was thirsty. It was a 7-11, so I thought it was safe enough. Unfortunately, a large chain wearing vagrant was telling customers that they needed to 'pay a toll' to leave the 7-11 or they would be hurt. I pushed passed the guy and nothing happened, but it made me even more scared for where I had my family. Apart from the heavy crime and homelessness, the hotel was booked for $276 a night on the Hilton app. When I checked out, I found out that the hotel uses 'rotating pricing' so that each night was different -- my first night was $276 but the other nights were significantly more expensive. Not worth it. Do yourself and your family a favor. If you wish to go to Penn Station or Korea town, taxi in during the day and leave before it gets dark. This place is a scene from a zombie movie.||p.s. did I mention that the staff were all rude, never smiled or offered help and spent their entire time working on their cell phones? The 'free' breakfast also runs from 7am to 11am but they run out of food by 9am, so good luck. The breakfast consists of powdered inedible eggs, stale toast, packaged cheap pastries and a single waffle machine to accommodate an entire hotel. Don't bother. It was the worst continental breakfast I've ever...

The room, while was clean when we arrived, it wasn't cleaned until the night before we left. It was an unpleasant surprise, when we were informed by the staff at check-in that we would not have daily cleaning for a $300/night hotel. The staff scheduled our cleaning mid-stay. However, the cleaning crew did not actually clean our room at that scheduled time, so we were in a dirty room, with no fresh towels, for the majority of the duration of our stay. We only experienced the cleaned room during the last night of the stay, for a few hours, as we checked out early the next morning.

As far as the room condition and maintenance, the moldy smell would hit us every time we entered the room. Several amenities and decor were in disrepair. Paint job was horrendous with what looked like dirt-contaminated paint slapped on room trim and doors, by a complete amateur. It felt like a room of a cheap motel, not a $300/night Hilton hotel. The room was crammed, with extremely limited space to move around, Bathroom was crammed, with a tiny sink in the corner that didn't allow its proper use, especially when the bathroom door opened right at it. I very much doubt this building met any safety or occupancy codes from the space utilization, or fire safety point of view. The toilet seat was broken on one side and it was sliding around. The shower was EXTREMELY hot in the morning with no good way to turn the heat down, except for running it on a very low pressure level so that the apparent lack of pressure on the cold water channel could be equalized.

Breakfast - tiny room for too many guests. It was extremely overcrowded. A molded muffins were served (see photo that perfectly describes the condition of the entire hotel)! Very limited selection.

In summary, it was an extremely unpleasant stay, with the only highlight that the staff was quite friendly, however, this hardly overcame all the deficiencies of this bad, bad hotel. I very much regret staying here, and my trust in Hilton, where I stayed many times, has been shaken since this brand is allowing for such a bad hotel to have its name on it. I don't see myself booking another Hilton family hotel after this.

EDIT: since I discovered that Hilton overcharged me for this stay and they won't provide the reason. Repeated requests to send me a bill that shows why they overcharged me went unanswered. They are just ignoring me, This is what credit card disputes...