Martinique New York on Broadway, Curio Collection by Hilton — Hotel in New York

Let me start by saying, I paid 90,000 Hilton points + $390 for two nights at Martinque. The booking price for next week currently states $152 a night. At a $152, I think you get a better deal than me.

First, I booked through Hilton Honors, and I was informed that the nightly price included the $40 mandatory destination fee. However, upon arrival, I was told that the fee had been waived and as a result, I would not receive any of the perks. The difference between waived and included is important here because nothing at booking indicates you won't get the high speed internet and $15 food credit. But, hey, I learned THIS property does not give the destination fee perks to people that booked using points.

This irritated my spirit because it's a case of nickel and diming. I weighed EVERY option before settling on a hotel online and read the reviews. This should be clear at the reservation time. I had called numerous times to ask about two other things: Stairs and renovations. I didn't think to inquire about the destination fee.

I booked my second night through my CC because Hilton Honors was charging MORE for the second night. I learned Hilton Honors does not match pricing offers via credit cards. (At check in, I was told this was booked through Priceline. I don't know if that means credit card travel site uses Priceline or if the information given was wrong. I didn't follow up.)

At arrival, I was told it was $55 to check in early. That was fine. I decided to wait until check-in because ... no thanks. The woman at the front desk during that exchange was pleasant.

At check-in, I didn't love the front desk clerk. I was initially assigned Room 327, which was directly adjacent to a construction zone and had boards obstructing the window. These conditions that should make a room unfit for occupancy. After raising my concern, I was moved to the sixth floor. (I emailed about construction well before check in because I wanted to avoid any issues and would have been happy to book another hotel to avoid problems. I had a work alumni event scheduled at 5pm so had very little time for hiccups. Btw, no one ever wrote me back.)

The person who brought me the new key to the new floor was kind and let me know about an alternate stairwell, which contradicted what I was told by the woman at the front desk who checked me in. (My check out front desk person was also perfectly nice. I do want to acknowledge there were a lot of nice people at the hotel and that the 4pm check in woman may have been new.) I was moved to the sixth floor and told that was an upgrade because there was a fridge. It didn't look radically different from my previous room, but I really didn't look around room 327 because once I saw boards on the window, and heat radiating around the room, I knew I wasn't staying for long.

The inconsistency and communication around this stay were not great customer service. You're not doing minor renovations if there is scaffolding and things on windows. I'm sorry. Please be up front about this.

I booked this hotel using nearly triple the points required for most other Hilton properties, expecting a high-quality experience. Instead, I received substandard service and initial accommodations.

I know that have specific needs, which is really just access to stairs because that's my preferred method during a stay. But, not being given rooms under construction should be just basic rules. Also, clarity around fees shouldn't be decided at check in and should be clear on the website.

I think the pics of the outside of the hotel gives a different impression than the actual look of the hotel. I can't rate this hotel higher than mid because they say you get what you pay for and to be honest, I paid for a better experience. My one HOTEL night is the equivalent of THREE hotel nights next week. I received the food credits for the ONE night when I paid out of pocket.

I can add a photo of the window of the terrible room. The second room was definitely much better and did not face the courtyard, which I imagine would...

I would caution any potential traveler from staying at the Martinique on Broadway. The only benefit about staying in this hotel is its location. However, there are other hotels, such as Le Meridien on 5th Avenue and the Hyatt Herald Square, that offer this benefit without the hassle that comes with staying here. Our 5-day stay at the Martinique gave us plenty of time to interact with multiple staff members. It was evident from our interactions that there is a terrible problem with how this hotel is managed.

The problems with our stay started on the day of arrival. From reviewing other Google reviews that mentioned issues at check-in, we pre-emptively called the hotel to add my brother to the booking so he could check-in while I returned our rental car. Before arriving, we called the property and the agent informed us that, as back-end operations are not automatically linked to the front desk, the addition of another guest would not be immediate. She advised us that, at check-in, we must mention the customer service agent's name so that the front desk could pull up the modifications made to the booking. This felt like a haphazard solution but, since we had to check-in soon and upon reliance of such instructions, my brother proceeded to the front desk to check-in informing them of the conversation with the agent. Instead of listening to my brother, the check-in staff insisted that no additional name had been added to the booking and refused to contact or reference the name of the agent we had spoken to previously. She said that she had spoken to me on the phone earlier to confirm our booking and that, during the call, no mentions about adding an additional guest had been made. Though I had previously called that specific check-in staff to confirm the booking, she had erroneously assumed that she was the ONLY staff member I had spoken to. Her assumption severely delayed my brother's check-in process, and it was only until a manager reviewed the situation was check-in available to my brother.

Despite the hassle of checking-in, we faced another problem of entering the room itself. After receiving our keys, we proceeded to our rooms but could not enter into them. When we shared this to the front desk, they sent a bellman who said that the card reader was broken and that he would come back to fix it. It's important to underscore that these rooms were booked weeks in advance and I had even paid an "upgrade" to have connecting rooms. The primary expectation we had when paying $600/night was the ability to enter the rooms. When we raised this to the front desk, not only were all staff unwilling to receive feedback but their managers were equally apathetic and uninterested. Also important to note: even paying for an upgrade does not guarantee a view. Our windows faced the back of a building.

The most egregious violation was upon leaving the hotel. When checking out of our room, one of the bellman recommended that, since we had a lot of luggage, we should use the hotel van service to the airport. He asked me how much I had booked the Uber for and confirmed the van service would be cheaper. Upon confirmation of the price and informing him I would cancel my Uber, my family and I left to lunch. When my family and I returned and were ready to head to the airport, the bellman's manager instead greeted us and informed us that his bellman was mistaken on the price, and that he had to increase the price for the airport trip. At that point, I had already cancelled my scheduled Uber and told him this was incredibly professional. He was unwilling to budge nor take ownership of his staff's supposed-mistake. Pressed for time, we took the van driver who, unlike Uber drivers, were unwilling to assist with any luggage removal upon arrival at the airport.

Save your time and energy and do NOT stay at the Martinique. As a current Manhattan resident, there are many other hotels to stay at in the area that will guarantee a...

First off let me say the staff was very friendly and helpful from check in to check out and in between including housekeeping, the door security, and the lady at the cafe.

But the resort fee is ridiculous and is only a cash grab to prevent them from paying u back your whole deposit. The breakfast food at the cafe u get to use ur $15 daily credit on was not anything special, not worth $15, and they didn’t even have jelly for the bacon egg and cheese sandwich. Also the juices were $10. I didn’t bother going to the bar to use the credit towards a drink since I don’t drink so maybe it’s more worth it there. Idk. I did at least make use of the $15 credit towards a citi bike rental.

My double bed was uncomfortable and the pillows aren’t soft either. And it was hard for me to sleep because the AC is very loud and never really goes off. I also paid the extra $25 for a mini fridge and they wheeled in this old scratched up mini fridge probably from the 90s that was competing with the AC for which was going to be the loudest and keep me up.

Due to construction going on in the building, The window in my room had some kind of bluish plastic on the outside covering it, so i couldn’t even really enjoy the view from my room and I was especially annoyed by that cuz I had a room that would’ve had a great view from the 14th floor had it not been for that.

The smoke detector on my floor had a low battery and beeped all night long on my first two nights and contributed to my lack of sleep. I did mention that to the front desk staff and they addressed it and I didn’t hear it again after that so I’m grateful for that.

BUT the worst part, was during my second night I took a shower, and brown water came out. It came out sporadically then went back to normal. I thought it was maybe just a one off so I didn’t complain at that moment, but the next morning I was brushing my teeth and brown water also came out of the sink, then turned back to normal. I called the front desk and they said they’d send someone up. Marek one of the maintenance guys came up and at that moment the water was coming out fine so he basically told me “they are doing work on the building, plus the building is old, and maybe it’s just a little rust, it’ll go away, it’s fine.” When I expressed my concerns about how unsanitary it was to be taking a shower and brushing my teeth and brown water coming out, he said “there’s nothing I can do about it. Just let the water run for a while and it should clear up”. I mean, I guess he’s not wrong since he didn’t have a magic wand to fix it right then and there, but still, who wants to deal with brown water and having to let it run to clear up while on vacation? Not to mention the water pressure in the shower was also non existent.

So overall I did not enjoy my stay here at the Martinique ny on Broadway. Which sucks because I enjoyed my time in NYC and in herald square while I wasn’t in my room. I actually want to plan a trip back to nyc and stay in herald square again since it’s an awesome location with all the things to do right there, but I’ll definitely find a different hotel to stay at. Won’t give them 1 star I’ll do 2 stars since the staff was great but that brown water...