Residence Inn by Marriott Youngstown Warren/Niles — Hotel in Niles

Clean and the clean crew was cutious but the staff and management treated me the 4 days I stayed with my SERVICE DOG 🐕 like we had the plague. They weren't nice to us at all. I was to stay 3 more days but I cut our stay short. Other guests with dogs told me that they were treated better than I and were told they could do the very things I was forbidden. Therefore I may have been singled out. I was paying for a large room with a kitchen. I'm a senior. I was stopped by the management several times including in the lobby only to be humiliated and lectured about the fact that I had my little dauchound dog. Now when I first got there my pup was NOT a service dog. But after the management said she had to be a SERVICE DOG I went my room and got on my computer and paid $99 to go through the gruelling questions to get my pup certified. But that still wasn’t good enough. Not for MARIOTT. I feel I was shamed humiliated embarrassed by your Hotel staff. I had my own business and treated my customers with dignity and respect. If I didn’t I wouldn’t have survived. I’m disabled and a senior with a service dog. I should have been treated with dignity and respect. I spent my time in the Hamtons Hilton the last time for 6 days and was treated with both respect and dignity with my pup. I didn’t have not one problem. I told my insurance company to please do not send me to your Hotel. This was the Adjuster at Progressive. Oh and by the way I actually I wanted to leave Sunday but I left Tuesday morning. And let me tell you it was very difficult staying there. I hated it. Therefore it was such a releaf when we left. I don’t want to forget that I consistently asked for a first floor room near an exit but since I was put in a disabled 3 floor room. But it was a terribly long walk for me as I have bad lungs a bad back and other issues. So I needed for my 11 year old pup to be closer to the outdoors. My insurance told me I would be in the first floor but when we arrived at your Hotel the Desk Person quoted in an arrogant way that my insurance can’t tell them what to do. I was stund to say the least. I mean how rude. So before I give you the dates I just want to say that you do have a lovely Hotel but you need to train your Staff to understand that customers put the roof over their head food in their mouth and clothes on their backs. That may be old fashion to you but it’s true and life to me and the basics that maybe they need to be told. Actually I feel I was targeted. The only reason I’m writing you this letter is because I’ve been told, even by total strangers, that I should let you know that this happened to me. That it’s important to your company for you to know how your employees treat people. I know if I had employees I’d want to know.

These are the dates; June 29- July 3 But I was scheduled to stay and paid to stay until July the 5th. But I told the adjuster I had to leave because I just couldn’t take...

The hotel is nice like any other Residence Inn and decently priced. It is nice it is near a mall as I needed to do some quick shopping after having to fly here last minute while I was already on another business trip. Breakfast is the typical Residence Inn food as well. However, in my travels, I have found that certain Residence Inns have actual kitchens where they make their eggs vs heating a large plastic bag of pre-made scrambled eggs. This is the later.

So my only gripe about this hotel is the incompetency of the front desk staff and after reading some of the reviews on hotel's page on marriott.com I am surprised that my experience is not unique. I found 2 or 3 other reviews on the first page alone that expressed similar experiences as mine.

The Bad:

I was flying in late on a last minute trip on Thursday evening (Thur-Sun reservation). I called a head to the hotel telling them that I will be arriving REALLY late because after I land I have to work through the night and probably won't check in till later in the morning on Friday. I still understood that I still need to pay for the Thur-Fri stay. I told them to PLEASE NOT CANCEL or GIVE AWAY my reservation as I have had that done to be before at other properties. They acknowledged. I checked in on Friday morning at 630am (not knowing of their "no show after 6am the following day" policy) after working all night and coming off a 24 hour work day. Needless to say, I was tired. I waited nearly 15 minutes while the front desk agent was clacking away at the keyboard. He did not even acknowledge me or say "I'll be right with you" until I started to hint at my impatience. He continued to clack away at the keyboard staring at the screen with earnest intent. I have no idea what he was working on but there was no one else around, no other customers checking in, no one. It was 630am. He finally checked me in and I went to sleep for a few hours.

I get a call Saturday afternoon after my 2nd night of all night work while I was sleeping. It was the front desk asking if I needed late check out stating I was supposed to check out on Saturday according to my reservation. I initially thought that I had not reserved the proper amount of night so I just said for them to extend my stay as I needed to stay until Sunday and I went back to sleep. Come to find out after I checked out on Sunday that I actually did reserve enough nights (using points). I checked my Marriott account and they...

We stayed at this hotel for 2 nights due to a funeral we were attending in Warren, Ohio. The hotel lobby was very nice. The check in area was clean and neat. The person who checked us in (I think she was in training) was assisted by an assistant manager. The check in was a little lengthy due to her being in training, but we didn't mind the wait at all. The asst. manager was very gracious and helpful. The hotel had plenty of carts to use to bring our luggage in (I hate when hotels do not have enough carts). Unfortunately, when we walked into our room, we immediately smelled a foul odor. We weren't sure what it was or where it was coming from but we did not have time to worry about it due to having to deal with funeral arrangements so we did not stay in our room long. To make a long story short, the foul odor smelled like cat urine. The front desk manager brought us up some room spray that night. She came in and smelled the odor right away and asked if we wanted to change rooms. Since it was so late at night I decided to use the room spray she gave us and not change rooms (too much of a hassle). At check out I asked to speak to the manager and asked if anyone had mentioned the odor issue in our room. He had not been notified but quickly helped remedy the issue. He was very helpful, gracious and professional. So, despite the foul odor, the rooms were FANTASTIC! Our room had a full kitchen (it even had a dishwasher!) and a family room area with a work desk. It had a separate bedroom with lots of closet space and a large bathroom. Despite the smell, the rooms were spotless, they came with plenty of towels and blankets and basic kitchen supplies. Breakfast is very nice. It is a hot breakfast that has meat items. They change the hot items up every morning, but always serve the staple items like eggs, toast, oatmeal, waffles, etc. The breakfast selection was nice, the area was kept clean by a very friendly attendant, and there was lots of space to eat at tables. The eating area also has these mini t.v. areas that include a couch, small table, and your own private t.v. with a remote. Each area is partitioned off so that it is semi-private. We loved this feature. The pool area is nice as well. It is an indoor pool with a separate hot tub. Again - everything was clean and neat. So, despite the odor problem (the manager remedied our situation at check out) we would Definitely stay here again! ...