Books-A-Million — Local services in Niles

Typically, I don't shop here, but when in the mall and not willing to make a drive to Boardman, I stopped. It's a bookstore, had what I was looking for, but the worker could learn what the word "No" means. I understand it's probably linked to sales, I get it, I work in retail too, but when someone tells you "no" for your membership, once is enough. I was asked 4 times to sign up for their membership, and it was increasingly frustrating finding new ways to say "no" politely. By the fourth time I wanted to push the books across the counter and leave. For the record, I had the membership, it was overpriced for what you get. I prefer Barnes and Noble if I had to choose (I...

This was my first (and last) visit to BAM. What a drag! I love book stores - big, small, dusty, rusty, I love'em all! But wow! This was the worst bookstore experience I've ever had! (which is so hard to do, honestly!) The store is a disorganized mess and super unwelcoming. Staff was just miserable! Ella in particular was unaccountably rude and, oddly, dishonest while speaking to me and her co-worker. And, of course, as if terrible service wasn't enough, they didn't have what I was looking for. I won't be back and don't recommend this place to anyone. P.S. I found my book at Leana's...

They were out of the three books I wanted to order but they did have a sale buy-two-get-one-free. I ended up ordering the books online at the store and paid for them at the store. They did not tell me because I bought the books online I did not get the same promotion going on for the buy two get one free. So I've ended up paying full price. Not very happy with that. I usually love the store but because of this I have to leave a bad review. That was mentioned nowhere on the sign that it had to be bought in-store to get...