Mattress Firm Kennedy Commons — Hotel in North Bergen

"An Exceptional Mattress Shopping Experience with Fernando!"

I cannot say enough good things about my recent visit to Mattress Firm, where Fernando completely transformed what could have been an overwhelming first-time mattress buying experience into something enjoyable and educational. His approach was absolutely brilliant!

What really stood out was Fernando's unique and clever way of helping me find the perfect mattress. He used this fantastic analogy comparing the selection process to an eye exam - "which feels better, this one or that one?" This method made it so much easier to identify the subtle differences between mattresses and really understand what worked best for my body and sleep needs. It was such a smart and relatable way to approach mattress shopping!

Fernando was incredibly knowledgeable, patient, and never pushy. He took the time to explain the different materials, technologies, and features of each mattress, making sure I understood the value of my investment. His genuine interest in helping me find the right mattress, rather than just making a sale, was refreshing and appreciated.

The way he guided me through the selection process was methodical and thoughtful, ensuring I made an informed decision I'd be happy with for years to come. His professionalism, combined with his friendly and approachable demeanor, made the entire experience enjoyable.

If you're in the market for a new mattress, especially if it's your first time, I highly recommend visiting Mattress Firm and asking for Fernando. His expertise, unique approach, and dedication to customer satisfaction make him stand out in the best possible way. Thank you, Fernando, for making this important purchase such a...

I needed a really steady mattress due to my history of back spasms and a previous surgery. Thomas was a wonderful salesperson and help to me. I told him I was on a serious budget and could not afford much in the store. He treated me like I was a very high end customer. He didn’t judge me based on what was in my bank account and he respected the fact that I needed a sturdy bed for my ailing back and to improve my lower lumbar issues. I am extremely grateful to Thomas and Mattress Firm for helping me purchase what I know is the best bed I have ever had the pleasure of sleeping in. He trained me of the special foam and coils that will help my back and lower lumbar and helped me to change my thinking about investing in my health!! I actually got a great deal for my money and I even pirchased an adjustable base as well!! We need companies like Mattress Firm in our communities and we certainly benefit from have Salesmen like Thomas working for the people of North Bergen!!! Thank you for everything and I will tell all my friends to purchase with...

I purchased a mattress from this company just three weeks ago and needed to exchange the mattress based on there 120 day policy. When I went back to the store at route 440 in Jersey City NJ, the rep could not offer me any kind of assistance she couldn’t even fine my name in the system. All she said was “you will have to deal with ny GM on Saturday”. So asked her where Is the rep that helped me purchase the mattress she replied by saying he’s no longer with the company. How convenient…. However I wasn’t willing to give up.. I called the store number in North Bergen NJ. A rep by the name Leonel Lourenco was truly competent, not only did I not have to go to the store, he was able to resolve my return issue over the phone in 10 min.. and as he faced unknown issues he’s took the moment to ask his team mates what to do and followed through making sure the customer was satisfied. Leonel deserves a 5 stars.. thank you Leonel keep up...