Oceana Resorts in North Myrtle Beach by Vacasa — Hotel in North Myrtle Beach

My family and I checked in over spring break. Once we were in our rooms we quickly departed for an evening of dinner and fun. We returned late and I was putting our youngest to bed. The first thing I found was some sand in his bed. I figured we were at the beach and there was bound to be a little sand everywhere but then I found HUMAN BLOOD on his pillow case. I called the front desk and the guy said you will have to call the manager in the morning. They did not offer to bring fresh pillows or anything that night. I called the manager in the morning and she said they would take care of it and clean the room. When we returned that afternoon I came in and found that they took the pillows and never replaced them. I also sat down at the table and chairs and saw where there was a pile of dirt, fuzz and grass under the bed spread on the carpet. I quickly called the front desk back and they sent 2 women to vacuum up the dirt and then they sent the asst director of housekeeping. They also said the general manager was going to contact me which never happened. Later that day my wife and I took the boys to the pool and lazy river. Once the boys got in and and started floating around the river we noticed the trash (cigarette butts, candy wrappers and other debris) floating in there with them. This place was a huge disappointment and a disgusting and filthy place to stay. We will never stay at ANY Oceana resort again and do not recommend Bay...

My family stayed at Baywatch from 12/26/22 - 12/29/22. They checked out that morning and realized soon after that a Christmas gift was left behind. They called numerous times without an answer. I was able to get through and spoke with Supervisor Sherry about the item left behind and Sherry assured me that housekeeping would call the next morning on the 30th. No one called so I called and spoke with the manager that afternoon named Nandy. Nandy also assured and promised that she would call about the status of the jersey that was left behind. I asked if anyone was in the room and maybe they picked it up. Nandy stated the room was empty so since the item hadn’t been turned it she would check the room and call back. That night I called back since Nandy never returned my call and Sherry stated they were busy but Nandy would call back. No call. I called again on the 31st and Nandy stated she spoke with housekeeping and no one turned an item in. No mention of the room was checked but she checked with the other housekeeping people and no one turned the jersey in. I asked if they kept a log of who cleaned each room if they could ask them or even question them since my family knew who cleaned the room and Nandy stated that she would not talk to them and she would let housekeeping handle it. BEWARE STAYING HERE!!! If they will steal items from guest after checkout they will steal items while you are there and management doesn’t care! You have...

When I booked this room I requested 3 rooms on the same floor or close they said but the request on your online booking and we will accommodate. I get there and they put us on three different levels 4, 7 & 9. So right off we were disappointed but let it go. However when we get to our room we discover construction going on literally on our balcony there at paint chips and shaving all over the ocean front balcony we couldn't even use the balcony to relax because we have men going up and down all day and it was nasty we had to have shoes in even to step out there. I do realize construction must happen to keep the building up to date however I would have excpected a discount or some sort of compassion and maybe for the men to stay off the balcony and in there plateform! We couldn't even stay in the room because all we heard was a sander or saw going and yes this was at 9am!!! The carpet is way outdated and not in the at shape. They only plus I had really was that it was pet friend for my pup and the bed was comfortable but all in all awful vacation and since I only get one a year I am extremely aggravated! We were never offered a discount or anything and it was just our row so other visitors didn't have this issue! Really disappoint and will not be back! Oh an the elevator is just awful we took the stairs most...