Kroger — Local services in North Myrtle Beach

Would give zero stars if possible, I’ve been to plenty of grocery stores over the years. I usually make it a point to go to a new one when I’m traveling, I like to see what the other regional choices are, like Wegman’s, Hy-Vee, Food Lion and the like.

This is the only one I’ve been in that felt like I walked into a dystopian alternate reality. The main entrance is also the main exit, so you walk in and the every checkout lane is right in front of you with no obvious path to begin the “flow” of walking through the store. They had an aisle category called “picnic supplies”, first time I’ve ever seen that. Went looking to Lance Crackers, and there were none to be found with the crackers. Seemed strange, but then I spotted the coveted “Multipack Snacks” section on a separate aisle, because that’s a standard category.

Lastly upon checkout I went to self checkout, there’s no plastic bags here, and I suppose Kroger is either too cheap or too idiotic to take the plastic bag racks off of their SCOs. So it looks just ridiculous with four empty plastic bag racks just sitting there, then when you put down the paper bag, the SCO says to please scan all items before bagging. And it even has a very helpful tidbit at the bottom that says, “Hint: Scan all items before bagging”. Then I had two case of items, water/gatorade and when I scanned them I left them in my cart. I was left standing for at least three minutes while Help was “On the way”. All four self checkout lanes were locked up at the same time waiting on the attendant.

Easily the worst experience I’ve ever had in a grocery store, would recommend going to literally any other store in the area to complete...

The store generally is a good place to shop. I would like to give a shout out to the staff that does an excellent job and great customer service. It is well stocked and clean other than on the days of tourist rushes on the weekend. The reason I have given 3 stars are:

1: The shopping cart location makes no sense. They moved it from an easily accessible point to a place that is far from the entrance, which often confuse first time shoppers that expect to find them on the inside then realize that they must go back outside and look for the carts.

Reason 2: dogs. On several occasions, there have been people with their pets in the store (not service animals). This is not home depot, it is a store where food is sold and sanitary laws should be properly observed.

Other than the item above, the management does a great job with their employees and their training and selection.

I recommend during the tourist season, to avoid the store on Friday and Saturday afternoon and evenings as it is utter chaos. The best time to shop here, is early morning before 8 when the store is mostly stocked and there are mostly locals shopping.

Price wise, there are alternatives that have better pricing, then it is hit and miss as some stores have different offers at different times.

The pharmacy and its staff are a class act. Very efficient and friendly. They work very hard to accommodate their customers. That being said, it is more often than not that there will be a line at the pharmacy due to someone with insurance issues, which the staff dutifully resolve. Best time to visit the pharmacy? Late evening between 6 and 7 seems to...

After shopping there for 25 years and my son working there to help pay for his college education in the early 2000s, I decided to try the self-checkout for the first time yesterday. I'm a paraplegic in a wheelchair so the screen isn't super easy to see but I was working through it. I was unsure how to ring up my produce so I asked the cashier overseeing the area. It was obvious from the start she was not thrilled about helping, but I tolerated it until she repeatedly rolled her eyes. I finally asked why she was being so rude. She was obviously a time bomb because she went off on me and tried her best to belittle me publicly. I saw people around, other customers, looking shocked. I asked for a manager and she laughed and called one. The manager, Derek, said this was not the first time she'd acted so hideously and he offered me a $10 gift card. I didn't want a freebie, I wanted an apology. She derisively chuckled and said "I'm sorry" in a sing song voice. Her name is JILL. Another employee told me Jill was not a kind person, and an employee named Tammy was apologetic and kind. I've never been treated so badly over simply asking for help with technology that was new to me and not completely accessible. How is this woman working with the public? I'm filng a formal complaint with their corporate...