Fairfield by Marriott Inn & Suites Milwaukee Airport — Hotel in Oak Creek

We stayed in the Fairfield Inn by the Milwaukee Airport on 8/6 -8/8. Reservation # 94697325. Our check in was smooth and the room was clean and welcoming. The first night was fine.

On the 2nd night, we were awakened at 5:45 am by the smoke alarm going off - which is frightening and disturbing. The situation was unsafe and the hotel staff appeared to be ill prepared to respond to this emergency. I checked the hall and there was no smoke. I called the front desk and the response was "there doesn’t seem to be a problem, we are working on it; I’m getting a lot of calls.” (that should have been a tip off to the staff that people were frightened and alarmed)

I got dressed and went down to the lobby. By now there was a maintenance man, who explained the alarm was a CO2 alarm and it is not unsafe. Apparently it was triggered by storms that had come through in the night.

The alarm continued for over an hour. There was no going back to sleep. We finally checked out at 7:20.

On our way out, there was different person behind the front desk. We dropped off key cards and mentioned our concern about the alarm. Her response was, "It wasn't our fault. It was an act of God." Had I been more awake, I would have asked her if God was going to comp our room.

Her response was faithful but it was not the apology we should have gotten. If this was a test of your emergency system, it was a failure. Here are the changes we recommend as prepare all your staff for future emergencies. : 1: When an alarm goes off, the front desk should have made a point to call and tell all people in hotel what was going on. In this case, there should have been an apology with the clarification that ,“the alarm was an electronic problem, residents are safe and staff was working on it." It wasn’t like people were sleeping through the alarm -call them. Does the hotel have the ability to notify residents in an emergency? Does the desk staff know how to use it? 2: When the alarm was going off for an hour at before 6 am on Sunday morning, apologies should have been profuse - not the comment "Not our fault!". 3: A manager should have come in to reassure and run the show. You have many peoples lives entrusted to you that your company will know what to do in an emergency (it was clear that the staff was in over their head). Had the alarm been real, it could have been a disaster! The Front desk clearly had not been trained on now to handle alarms and emergencies nor how to...

We went to Milwaukee for a nice overnight trip planned on going swimming at sitting in the hot tub without the kids once we checked in we were told that the w we went to Milwaukee for a nice overnight trip planned on going swimming at sitting in the hot tub without the kids once we checked in we were told that The pool and hot tub have been closed down by the health inspector. And would be closed indefinitely. We told the front desk lady that that’s why we were there and she rudely told us we can go to another hotel to go swimming if I wanted to stay at another hotel I would’ve I only stay at Marriott and this hotel was nowhere near a Marriott. We gave up talking to the front desk clerk because she just did not care she was frumpy and sloppy hair a mess very rude and kept going and talking to the manager who was in the office and did not come out once to talk to us. We finally get to our room put our stuff away sit on the bed and there is this bug crawling on top of the blanket we took a video of it and walk back down to talk to the desk about getting another room or getting the bed cleaned she was so rude didn’t care started slamming things around once again the manager did not come out of the office to talk to us. She changed our room rudely and we were on our way I would not stay at this hotel again due to the fact how rude their customer service is never mind bugs in your bed we finally get to our room put our stuff away sit on the bed and there is this bug crawling on top of the blanket we took a video of it and walk back down to talk to the desk about getting another room or getting the bed cleaned she was so rude didn’t care started slamming things around once again the manager did not come out of the office to talk to us. She changed our room rudely and we were on our way I would not stay at this hotel again due to the fact how rude their customer service is never mind...

I had originally planned to give this hotel a good rating as the rooms were very nice for a Fairfield. Other than the hot water not being very hot no issues. ||||However on the second and last day of our stay a car alarm started going off in the parking lot and continued to go off in bursts of 30 seconds to a couple of minutes. It was horrible during the afternoon and worse at night because it was impossible to sleep. ||||My wife went to the front desk and they acted like they hadn’t heard it, which was absolutely impossible. The front desk person basically told her there was nothing they could do, just then another man came up to the desk and he had the same issue. The clerk said, what do you want me to do about it….so they the guests had to make suggestions, such as calling the non-emergency number for the local police. ||||Nothing was done and this continued into the night. I called the front desk and was met with a horrible attitude - the same “what do you want me to do about it” that my wife received earlier. ||||I know this is not an easy fix, but it’s also not the first time in the history of hotels that this happened. There should be a process, an escalation point, and your employees should take some responsibility. Call AAA, have it towed, go door to door with the car info and check with all the guest, you have to try SOMETHING. Guests are paying to get sleep and it was impossible. I wound up with a headache and I think this is the worst hotel stay I have ever had. Just miserable and the annoyed, unhelpful, attitude of your employees, who made us feel like we were an inconvenience was perhaps the worst part of all.||||I’m a Bonvoy Platinum Member, and have nearly reached lifetime platinum status. If this is how you treat people who have invested so much in staying at your properties over so many years it is appalling and I’m going to look into switching to...