Econo Lodge Milwaukee Airport — Hotel in Milwaukee

I had to give Econo one star to post this, but this hotel should not even get that. My husband and I took a trip to Disney with our two small kids and stayed at Econo lodge using Park, Sleep, Fly. The rooms were okay, and we got our shuttle to the Airport on time. However, when we returned from our trip with our two small children and tried to call the Hotel to get our shuttle back no one answered the phone for a half and hour. Finally I went inside and talked to the people working at the South West Baggage claim desk. When I let them know what was happening they said that it happens all the time at Econo Lodge, we are not the first, and we wouldn't be the last ones stranded at the airport trying to get our shuttle back. I think they felt bad for us so they were kind enough to try and call the hotel as well, with no luck (3 x's). Between my husband and I, and the baggage claim workers we called a total of 17 x's with no answer at the hotel. Finally my husband said he had the receptionist at the hotel on the phone but he couldn't understand what she was telling him. She just kept saying "no shuttle service after 5, "go right way". He kept on asking her what she was trying to tell him. She proceeded to say that her English was just fine and that he needs to "go right way", then said that she was going to hang up on him if he asked her again. So my husband said "don't hang up I'm just trying to understand what you are telling me to do." She finally said "go inside, baggage claim 3, and "go right way". So, we walked inside to baggage claim 3 and saw that there was a shuttle service named Goriteway. (We are not from Milwaukee and we do not fly that much so we had no clue that there was a shuttle service called Goriteway!!!!). We then talked to a gentlemen at the goriteway desk and explain to him what happened, and again we find out that this happens ALL THE TIME!! When we got back to the hotel, I was very upset that this has happened more than once, so I went in to talk to the receptionist and explain to her that; #1 she should have told us if we arrive after 5pm we need to take the Goriteway shuttle service by baggage claim 3, #2 it should not have taken 17 phone calls and a half an hour to reach someone at the hotel, #3 if you need to tell someone to use "Goriteway" she needs to explain that it is a shuttle service....do NOT just tell people to "Go right way" because that does not make sense to someone that has never seen our used that shuttle service. After explaining this the receptionist the first thing she tells me is that she never heard the phones ring. When I said we called 17 x's how could you not hear 17 phone calls??? She got upset with me and handed me a card with her managers information and said "you can leave now bye bye! When I asked for her name she said Pam. Then I asked for the managers extension and she said there is no extension, I will just get her and that I can leave now. As I was walking out the door she shouted "have a safe trip!" That's when I notice she was laughing with some other people (probably friends) using a public computer". I think it can be safe to assume that she and her friends had been using the computer and that is why she did not answer the phones. Needless to say this was the worst experience I have ever had with not only a hotel but a business!! I would appalled and embarrassed if I were the manager of Econo Lodge. (I have tried to get in touch with manager several time and he never seems to be at work, so I called Park Sleep Fly to file a complaint.) This was unacceptable and I hope this review means it will not happen to...

First, there was no close-by hotel with availability so. Money saved for this type of hotel is not worth it. The front desk agent not only was not friendly but very rude. Handling another issue in front of other guests is not good nor ok. Rooms were not that much. After entering the first room given, more than 2 garbage bags were in the room and all linen was on the floor all over. After coming downstairs with all the luggage again, the front desk lady tries to make it seem as if it was normal there finding dirty rooms. She gave me another room and after getting in, I inspected the room. I noticed there were holes in the bathroom door. The fridge was clogged with ice. The tv was not working (it was not connected, cables were all over, anthena was apparently broken or something of the sort). The coffee maker was missing the coffee pot. Carpet full of stains. I went downstairs to let the front desk agent know and before I finish coming down the stairs, said "you again? what now?" I explained to her about the missing items in the room and the problems it has and her responses were "on my God these people" "For God sake" "Fk man", "Look around for the cables and connect the tv". After I replied that I was not going to do so as the tv is screwed on the furniture, I don't want to damage anything and get charged later. She said "Dm" and slammed the front desk door and went up the stairs to the room. She was mumbling something I couldn't understand but that was not good at all. She moved around the furniture damaging the carpet, started looking for the problem and continued mumbling things. After a while she finally got the tv working and headed out of the room and continue walking even while I was talking to her. I reported to CustServ and was informed to ask for the manager. I did ask for him and nothing happened. I waited and waited for him or his reply and it never came. I waited an entire day for the manager and never happened. I asked for a manager for a second time and the same. Checkout came and I left the hotel disrespected, insulted and aggravated by the front desk lady and for no reason. Manager's behavior was an indication that they simply don't care. I had stayed at this property before 2010 and it was always such a great stay. Now after 2013 that I started to stay again, and is always a problem. I had stayed there about 3 times in the last 7 years and is always the same. It is the closest hotel for the location I needed to be so, I have not many options. The shuttle bus? A joke. It was apparently broken but then one day you see it, the next you don't. You see it parked outside and then you don't. In the end, I guess you get what you pay for. Let me remind you though, that this is not about paying for a 5-star hotel. Is more about respect and loyalty. I have been a Platinum member for years and I had never felt...

First, there was no close-by hotel with availability so. Money saved for this type of hotel is not worth it. The front desk agent not only was not friendly but very rude. Handling another issue in front of other guests is not good nor ok. Rooms were not that much. After entering the first room given, more than 2 garbage bags were in the room and all linen was on the floor all over. After coming downstairs with all the luggage again, the front desk lady tries to make it seem as if it was normal there finding dirty rooms. She gave me another room and after getting in, I inspected the room. I noticed there were holes in the bathroom door. The fridge was clogged with ice. The tv was not working (it was not connected, cables were all over, anthena was apparently broken or something of the sort). The coffee maker was missing the coffee pot. Carpet full of stains. I went downstairs to let the front desk agent know and before I finish coming down the stairs, said "you again? what now?" I explained to her about the missing items in the room and the problems it has and her responses were "on my God these people" "For God sake" "Fk man", "Look around for the cables and connect the tv". After I replied that I was not going to do so as the tv is screwed on the furniture, I don't want to damage anything and get charged later. She said "Dm" and slammed the front desk door and went up the stairs to the room. She was mumbling something I couldn't understand but that was not good at all. She moved around the furniture damaging the carpet, started looking for the problem and continued mumbling things. After a while she finally got the tv working and headed out of the room and continue walking even while I was talking to her. I reported to CustServ and was informed to ask for the manager. I did ask for him and nothing happened. I waited and waited for him or his reply and it never came. I waited an entire day for the manager and never happened. I asked for a manager for a second time and the same. Checkout came and I left the hotel disrespected, insulted and aggravated by the front desk lady and for no reason. Manager's behavior was an indication that they simply don't care. I had stayed at this property before 2010 and it was always such a great stay. Now after 2013 that I started to stay again, and is always a problem. I had stayed there about 3 times in the last 7 years and is always the same. It is the closest hotel for the location I needed to be so, I have not many options. The shuttle bus? A joke. It was apparently broken but then one day you see it, the next you don't. You see it parked outside and then you don't. In the end, I guess you get what you pay for. Let me remind you though, that this is not about paying for a 5-star hotel. Is more about respect and loyalty. I have been a Platinum member for years and I had never felt...