Hilton Chicago/Oak Brook Suites — Hotel in Oakbrook Terrace

We stayed for 10 nights, traveling for business.

We didn't get to use the hot tub EVEN ONCE. It was constantly packed with children, who shouldn't have even been in the hot tub to begin with. We brought this up to the pool staff, and they told us "just think like a kid, and try to come down when you think they won't be here." I was on the 8th floor, on the other side of the building, so that's not convenient. It didn't matter anyway, because the kids would stay until the pool closed every night.

The swimming area doesn't look like the photos on the website. It was VERY small, and that hotel had like 1000 rooms. Why was it a 3-person hot tub?

The room was comfortable, no one bothered us. We opted out of servicing (cleaning) each day, since we were keeping everything tidy, and staying for awhile. On the 3rd day, we needed towels, and I wanted to switch out the comforter because it was covered in makeup. I have allergies to a lot of makeup ingredients, and can't even wear it, so it was dangerous for me to sleep with that dirty comforter. They forgot to leave fresh towels, most likely because they saw the two towels we bought (for swimming) so we asked them to bring some fresh towels, and the desk clerk seemed bothered by it. I don't know why. The second clerk was kind.

The view from our room was beautiful! We could clearly see the Chicago skyline, and countless fireworks! I don't know how the view from any lower floors would have been, but I was glad to be up there!

The shower was nice and hot, and the floor felt like a foot massage. The separate tub was broken, missing the entire stopper system. We called maintenance to come check it out, and they stuck a temporary fix in it so we could use it. The pullout couch (we rented a suite) wouldn't even come out. A previous guest clearly didn't know how to use it, and broke it. There were also no sheets or blankets for it, so we wouldn't have been able to use it anyway.

The pillows on the bed were plentiful, but not supportive at all. We both had sore necks the entire time. There was also a strange sound in the bedroom, which I obviously only heard at night. It sounded like someone dropping a pen every few minutes, sometimes two or three times in a row. It wasn't upstairs noise; the room noises don't bleed into each other at all.

The elevators (2, for all 10 floors) both glitch, by CONSTANTLY stopping on the 7th floor, even when nobody pressed the button. Not only does it stop on the 7th floor for no reason, but then the doors wouldn't close again. They got stuck several times, before a buzzer sounded, and the elevator started moving again. IT DID THIS EVERY SINGLE TIME WE WENT UP OR DOWN... FOR TEN DAYS.

This hotel also allows smoking in the entrance. Every single day, there were entire groups of women sitting on the entry curb, chain smoking cigarettes until their entire group could be let in.

The parking situation was HORRENDOUS. You have to pay to park there, which is ridiculous. They have a skinny little one lane street leading to the hotel, with cars parked on it. THERE IS NOT ENOUGH ROOM FOR TWO WAY TRAFFIC, yet the hotel does NOT tell you this ahead of time, or create signage to indicate where to go.

We also had our food "included" which meant we paid more ahead of time, but were able to eat the breakfast buffet, which would have been great for someone without dietary allergies. I absolutely did not eat $20 in breakfast each day, plus gratuity.

AND... They do not offer free coffee. I've been to seedy motels that had free coffee. In fact, I've NEVER been to a hotel or motel that DIDN'T have free coffee. I've never even heard of it. This hotel wants you to buy from the Starbucks machine, unless you paid for breakfast. Keurig in the room is something I never trust (food allergy).

I liked the room, and the hotel was clean. It was absolutely ruined by other guests, and the staff didn't seem to mind that their patrons weren't getting their money's worth ($2500!)

There are many opportunities for improvement, but I will still stay with other...

First, I want to start off with something positive. All the ladies that work there are very nice! If you have breakfast there you will most likely see Florinda. Please be kind and take some time to talk to her! She is lovely and wants to make sure you are having a nice stay! However, they are USING her to get reviews and I really don’t appreciate it. After she’s done talking to you she will hand you a review card with a code to scan so you can leave one. This lady is 83 years old. I had the same conversation with her every morning. (I looked at her like she was my grandma so it didn’t bother me) it bothered me that they are using her tho. I understand her brother is the owner, but it’s still not right. Now onto the rooms. We were first put into room 702. I did the mobile check in a day ahead and selected second floor level in the app so we were thrown off right away on how we were on level 7. The room was horrible. I would have never expected a room like this to be at the Hilton. I have stayed at many. This room felt damp and dirty the minute you walked in. It didn’t smell clean at all. Pulled out the pullout couch and there were crumbs right on top. Next morning move the chair to plug in a charger and found a shot glass and dice. Wallpaper was peeling off the wall in multiple spots and water damage in the bathroom that’s definitely about to start molding if not already. Spiderwebs on the light bulb above the bar and toilet paper in the eye hole. You could tell this room was not cleaned. I had a brand new baby with me so I clearly was not okay with the condition of the room. The next morning when I talked to the lady at the front desk, she was very nice and showed concern. They got us into a new room later that evening. The new room was actually clean. You could smell the cleaning products. However, unfortunately we were left disappointed and grossed out again. Pulled out the sofa couch in the second room (404) and there wasn’t one single sheet on the bed with a huge yellow stain right on top where you would lay your face!! I went down stairs and asked for sheets and since housekeeping was gone all that I could be offered was just a thin sheet, not the mattress protector. So needless to say we did not use the couch and my boys had to share a bed. Which is fine, but not what we wanted/paid for. My only other complaint is I booked the room for 4 people. 2 adults 2 kids. I booked directly through their site so they see these details. The room was set up with only 3 towels. If you can see 4 people are staying for 4 nights, why not set the room up for them. Instead, I have to go down and ask for another towel. I also didn’t appreciate the first morning I was there. We sat down to eat breakfast and were brought a bill saying I only paid for one person to have breakfast. They were able to correct it and see I paid for all 4 but it was embarrassing in front of other guest.

Management- I was told you would be calling. Front desk verified my number as well as you have my email. It’s been 2 weeks. Do not reach out now and do not insult me by posting the same generic answer you have left on all the other negative...

I booked a block of rooms for my son's wedding a year in advance and had nothing but problems with the sales staff mostly, Geoyce Eastman. First, she was nonresponsive to multiple emails I sent asking for menus for the rehearsal dinner. Second, when approached in July of 24 asking why the booking link not working, she stated nothing was wrong and did nothing to solve the problem. She stated nothing was wrong with it and did nothing to solve the problem. Only later did we find out the wrong code was provided. Finally, on 3/3/25 (one month prior to our event) my guests were told that the block of rooms was full and found that the link again wasn't working. After multiple attempts to resolve the issue and lots of unnecessary stress it was found that in fact 18 rooms were available AND guests were being charged full price and for parking. Again, I was told the link is working fine, and when questioned about the lack of responsiveness to emails she said (in a rude voice) not to lie about her. I wasn't and had proof! When I asked to speak with her supervisor I was transferred to a person named Tenor (which Nobody has ever heard or at this hotel) and I wasn't allowed to speak with the hotel manager when I asked. I had to spend the next two days contacting guests and obtaining confirmation numbers to make sure they were properly booked and received free parking per our contract. During the stay at the hotel the cleaning staff and front desk staff (except Victoria) were professional and helpful. The room could use some updating. For example, one room looked like all the doors were kicked in at one time or another, but they were clean and spacious. Geocye was helpful to some concerns, but the communication with the front desk staff about the details of our block was lacking. After our stay my guests and I noticed that the majority of my guest were charged for parking . Again, I had to track down my guest to make sure they got the parking fee refunded. I then spoke with an Edgar Meloro the sales supervisor who provided a one-night refund in addition to credit for the eight parking fees charged for a four day stay with one car (CHECK YOU CREDIT CARD FOR OVERCHARGES FROM...