Lucille Restaurant At Drury Lane — Restaurant in Oakbrook Terrace

Be prepared for a decent buffet complete with a side of micro aggressions. When we arrived, the “hostess” was not at her stand but briskly scampered back from talking with coworkers at the donut/waffle station. She welcomed us by barely acknowledging us and mumbling for the name on our reservation. She confirmed us and decided to chastise our party for not listing a toddler as our fifth guest. I asked about a kids section and the elderly hostess was indignant while explaining what a “high end” brunch this was and that there was no kids section. She remarked that I must’ve confused the fact that they have “plays” there with a “play” area for kids. I assured her that I had, at no time, been confused about what a play was.

Turns out, the confusion was that their website lists a kid’s corner in reference to a separate buffet station with mainly fried foods they believe kids will enjoy.

She then forgot our reservation name so the exchanged began again. Once more, she explained how she couldn’t possibly accommodate a “party of five” except at a table of four because the reservation had been made incorrectly. Hearing that she was just so terribly busy and had no space, we agreed to sit at a table of four amongst the sea of open, empty tables of various sizes. For clarity, the issue is not that we were sat at a table of four with a high chair or that we don’t know how tables are held for reservations.

The issue is her smugness and rudeness toward us whilst she sat parties of two at tables designed for five. Her incompetence caused a rift in our experience and not every job is for every person. Sometimes, people just feel better as they try to make others feel little and she’s ENTIRELY too old for that.

Otherwise, drinks are slow, there’s very friendly staff in the buffet area, and I would not recommend to anyone who simply doesn’t prefer their mimosa with a side of...

Went for high tea. A rather poor experience overall. Aesthetics were nice, but it was downhill from there. Despite confirming allergies in the party ahead of time there was no clarification once we were seated and were given a tray of pastries laced with nuts and we had to wait an extra 20 minutes for them to clarify that all the food was probably cross contaminated (likely because they did not make any of the food). The menus didn't even list any kind of description of what the food on the plates contained which feels kinda illegal or lazy at the least, probably because it was not truly planned out ahead of time. They had essentially no alternatives, and we sat an extra 20 minutes when we were given a plate of a couple of thin slices of fruit, and that was the meal... So essentially, paid 150$ for a couple of slices of fruit-. Tea came in very small pots and had to clarify with 2 different waiters if asking for extra hot water for the tea counted as an extra $4 as one did say it did count just for hot water, while another confirmed it did not. Staff were kind but seemed exasperated, and we had to wait 20 min at a time for anything. The pastries must have not been very good either as we saw several families leave whole plates of food barely touched despite being allowed to take home food in plastic bins. Left hungry and disappointed at the nearly non-existent accomodation while still being charged full price. Overall, it just felt like a scam. Such a pity - Drury Lane is decaying from a...

We did Dinner with Santa last night. The ambiance and decor was great, exactly what you would want for Christmas, but the food was really bad and the service was even worse. First, it’s the smallest spread i’ve ever seen for a buffet. There were more options for the kids than the adults. The prime rib was super fatty. The mac and cheese tasted like velveeta with too much truffle oil. The chicken tenders were like reheated costco quality. The salad was ok, but you dont pay these prices to fill up on salad. The hot chocolate was gross because they added a ton of cinnamon to it. How do you mess up hot chocolate? The cupcakes tasted like they were Jewel grocery store brand cakes that were discounted because they were 4 days old. The elbow pasta was watery, like they just added cheap sauce to over cooked noodles. Even worse was the service. When we were sat, we asked for a different table because our son had just had surgery and wanted better space, and the hostess declined. Our waitress didn’t offer a refill on any drinks. And the runners did not collect used plates, so we had to stack our used plates while we grabbed another helping. When we wanted to voice our poor experience to the manager, they could not be found. Our bill came to $200 for 4 people. It was a rip off. Overall, it was like high school cafeteria quality food with the Walmart...