Martine Inn — Hotel in Pacific Grove

MOLD and AGGRESSIVE RACIST STAFF. 🚩

Our experience at this facility was deeply disturbing, both in terms of safety and the way we were treated by staff. I would give zero stars if I could.

From the start, there were red flags. On the day of check-in, a staff member named Abdul repeatedly called me asking when we would arrive, even though I clearly stated we were on a road trip and expected to check in between 8–9 p.m. He called again around 5 p.m., and I gave him the same ETA. Then, at 8:30 p.m., he called again and said we needed to provide payment over the phone or we wouldn’t be allowed to check in. When I asked if someone would be at the front desk, he said no, because he had to leave. I asked him what time he left, and he said 8 p.m. then followed that with, “I had to leave at 8 and I’m staying here because of you.” This was incredibly unprofessional and made us feel like a burden simply for arriving at the time we had already communicated.

The next morning, I approached the front desk to check in properly since no one had been available the night before. Instead of providing any basic customer service or accountability, Nathaniel, the front desk employee, was rude and defensive. He told me I was wrong and insisted someone had been there until 10 p.m., completely dismissing everything I explained. When I calmly brought up the inappropriate behavior and harassment from the night before, he denied all of it and acted as if we were the problem. Their attitude made it crystal clear: they do not care about people, and they certainly do not take responsibility.

It only got worse from there. Nathaniel became confrontational and racist, going so far as to block my husband from leaving the building, harass him repeatedly, and call him “pathetic.” He even told my husband to “clean up like a real man” after our 7-month-old baby spit up. The way he treated us was not only unprofessional, it was hostile and discriminatory.

To top it off, our room had black mold in the shower, not minor mildew, but visible, dangerous mold which is unacceptable under any circumstances, let alone when you have an infant in the room and a nursing mother. Yet, somehow, this place has a plaque stating it passed health code inspections. Either that’s false, or something has gone seriously wrong since. Nathanial also dismissed this even though the facility is inhabitable!

This place is not safe. It’s not clean. And it is definitely not welcoming to everyone. If you are a person of color, traveling with a family, or simply expect basic human decency from staff. do not stay here. What we experienced wasn’t just poor service. It was discrimination, negligence, and...

Wow… I am still utterly disturbed by my experience at the Martine Inn. In my past decade of traveling to some of the most wonderful destinations around the world, never have I been to an establishment where I was treated with such hostility and sheer humiliation as a guest.

Upon checking out of our room we approached the bell boy, a tall skinny young male in glasses named Nathaniel (I see a few other reviews here mentioning his disrespectful behavior). We shared with him that we were concerned as we had found black mold spread across the ceiling in the bathroom and that it posed a serious health risk to our family. He seemed extremely annoyed and had nothing to say other than “you can talk to the manager tomorrow” and asked for the keys. While we were handing him the keys he made a foul face at my 6 month old son who my wife was holding and said “your baby just spit up by the way”. I was ready to clean it up the small spot my baby left until he started getting angry about the situation saying “THIS IS YOUR BABY CLEAN IT UP”. I explained to Nathaniel that accidents happen and it was just a baby, yet he was still infuriated pointing at the minor spot demanding me to clean it up. I became very uncomfortable with Nathaniel’s rude behavior and felt the need to step outside when he threw me a napkin and said “CLEAN THIS UP LIKE A REAL MAN”. I was both shocked and confused and again tried to exit the building at which point he stood in front of the door blocking me from exiting the hotel. At this point I was genuinely concerned that he would get physical with me if I took another step towards the door as he was barricading it from me. I then said “I would like to leave your facility now, will you let me leave?” He responded, “NOT UNTIL YOU CLEAN UP YOUR BABY’S EXCREMENTS LIKE A REAL MAN”. Having had enough, I took my chances and walked towards the door ready to call the authorities on him and left the hotel. He followed me out the door sticking his head out yelling, “YOU’RE PATHETIC!”.

My family dealt with a great deal of trauma that Nathaniel caused during our visit and I was ready to call the authorities as he seemed to be willing to put his hands on me out of anger. I was so shocked because he seemed extremely nice at first smiling at us, but unfortunately he showed us that he is indeed quite malicious.

Now that we have left, we are going to be visiting our doctors to have our baby, my wife who is going through postpartum and myself, checked for any potential mold poisoning.

Please be aware if you are booking at this establishment as I truly believe this hotel is uninhabitable and...

Wow… I am still utterly disturbed by my experience at the Martine Inn. In my past decade of traveling to some of the most wonderful destinations around the world, never have I been to an establishment where I was treated with such hostility and sheer humiliation as a guest. ||||Upon checking out of our room we approached the bell boy, a tall skinny young male in glasses named Nathaniel (I see a few other reviews here mentioning his disrespectful behavior). We shared with him that we were concerned as we had found black mold spread across the ceiling in the bathroom and that it posed a serious health risk to our family. He seemed extremely annoyed and had nothing to say other than “you can talk to the manager tomorrow” and asked for the keys. While we were handing him the keys he made a foul face at my 6 month old son who my wife was holding and said “your baby just spit up by the way”. I was ready to clean it up until he started getting angry about the situation saying “This is your baby clean it up!”. I explained to Nathaniel that accidents happen and it was just a baby, yet he was still infuriated pointing at the minor spot demanding me to clean it up. I became very uncomfortable with Nathaniel’s rude behavior and felt the need to step outside when he threw me a napkin and said “clean this up like a real man”. I was both shocked and confused and again tried to exit the building at which point he stood in front of the door blocking me from exiting the hotel. At this point I was genuinely concerned that he would get physical with me if I took another step towards the door as he was barricading it from me. I then said “I would like to leave your facility now, will you let me leave?” He responded, “not until you clean up your baby’s excrements like a real man”. Having had enough, I took my chances and walked towards the door ready to call the authorities on him and left the hotel. He followed me out the door sticking his head out yelling, “You’re pathetic!”. ||||My family dealt with a great deal of trauma that Nathaniel caused during our visit and I was willing to call the authorities as he seemed to be willing to put his hands on me out of anger. I was so shocked because he seemed extremely nice at first smiling at us, but unfortunately he showed us that he is indeed quite malicious.||||Now that we have left, we are going to be visiting our doctors to have our baby, my wife who is going through postpartum and myself, checked for any potential mold poisoning.||||Please be aware if you are booking at this establishment as I truly believe this hotel is uninhabitable and...