German Motorwerks — Local services in Pacific Grove

I wanted to love this shop, but since John just hung up for me after I called him about a glitch happening with my Mini Cooper’s window (again) since my fuel pump was replaced (again … same thing happened with my window the first time related to resetting codes or something).

The good news is they replaced my fuel pump for free when my gas gauge wasn’t showing how much gas I actually had (and left me stranded on a road trip).

But communicating with John was always a challenge. I concur with the previous reviewer about phone etiqutte, demeanor and willingness to share information. For me a simple question usually got a defensive reply as if every question was an attack. I learned to walk on eggshells while trying to hold my ground and get the service I felt I deserved. (I paid them a LOT of money.)

I had decided after this latest issue was resolved, I was going to move on to another shop. I probably wouldn’t be writing this review if John hadn’t literally hung up on me when I told him my window was opening an inch every time I unlocked the car and opened the door since picking up my car again. He cut me off and said I should find another shop because I have too many complaints (my questions?? wanting my car to not die on the side of the road when the fuel pump they replaced failed or wasn’t installed properly?) And before I could say a...

We were recently in Carmel on vacation, and our BMW threw a "Check Engine" light and started idling pretty rough. This happened on a Friday afternoon, we called both the local BMW dealership and this shop, and John offered to get the car in for diagnostics that afternoon so we'd atleast have an idea of what the problem was. Turns out we had a bad ignition coil, and also needed new spark plugs. John had the parts ordered right away, and had the car repaired first thing Monday morning (shop's closed on the weekend). Our cost was within $2 of their estimate, and the car ran perfectly after we picked it up. There were some other items that needed repair on the car, and instead of pushing us to repair everything he found (like the dealership tends to do), John only went after the "must-fix" items, so we could get home and have our local car guy work through the rest. Seems like a small, honest shop, very down-to-earth, and a much better customer service experience than we tend to get at the dealerships. These guys turned a potential headache into a non-issue for us, which made the rest of our weekend a bit more stress-free. Would...

Excellent service, honest, professional, and prompt. We are so grateful to have found German Motorwerks. The staff is exceptional, knowledgeable, and leaps beyond the other local service providers. I would highly recommend their business to EVERYONE. You will be pleased with their superior service. My husband and I have had general and maintenance services performed multiple times in the past years. Each time, we have paid a fair price, have received a full report of any recommendations from the owner, and have left this business fully confident in the work performed. This business should be nominate for best of Monterey. Truly, I have nothing(not one thing) negative to say about this business and no recommendations for improvement. German Motorwerks staff thank you for your great business. You are a gift to the State of California, the Monterey Peninsula, and all European vehicles that move on the Monterey Peninsula. Thank...