The Charles Pacific Grove — Hotel in Pacific Grove

I truly had high hopes for this new bed and breakfast in lovely Pacific Grove. The pictures and reviews are what made my decision to stay here, however, I was very disappointed in our experience. Let me preface that we frequent bed and breakfast inns because of the warmth, intimate and welcoming nature of the establishments. During our stay, they just hired a new innkeeper who was not friendly, helpful, nor welcoming at all. I observed her to be on her phone more times than not. When I asked if I could have some bottled water, she said "We don't carry that". Then I pulled out my phone and pointed out on the website that the Acqua Panna Artisan Water should be complimentary. She immediately grabbed my phone out of my hands, without my permission btw, and started reading the amenities back to me out loud and then followed with "nope we still don't have any". Wow!!! I couldn't believe how rude she was. Ok, well I then asked for some coffee because we were told upon check in that coffee would be available at 7am. It was 7:20am, but still no coffee and that we would have to wait until 8am. I further tried to have idle chit chat with her about the home, location, etc.., but again, she kept looking at her phone uninterested in me and the other guests loitering around the living room. Dear owners, I urge you to please train your new innkeepers to be more engaging, polite, and more helpful with your guests. Your B&B has potential and it saddens me to write this review, however, I feel strongly to let others know of our poor experience. Other problems we encountered - few tight parking spaces; loud nonstop music at night filtering downstairs so loud it bothered our sleep; peeling wallpaper in shower (King room); bathroom soap dispensers not working ( I gave up and just opened them and did my best); cookies at night need to cool down before serving because they were all stuck together as if they were hastily made. Some tips - as lovely as the vases/antiques are on the dining room table, they're in the way of conversation when others are eating. Also, a printout of the history of the mansion would be nice. Again, we loved the decor of the mansion, kudos to the designer! However, you need to hire the right people to interface and welcome your guests properly. That truly is the bottom line no matter how beautiful your place is - it's how you...

I truly had high hopes for this new bed and breakfast in lovely Pacific Grove. The pictures and reviews are what made my decision to stay here, however, I was very disappointed in our experience. Let me preface that we frequent bed and breakfast inns because of the warmth, intimate and welcoming nature of the establishments. During our stay, they just hired a new innkeeper who was not friendly, helpful, nor welcoming at all. I observed her to be on her phone more times than not. When I asked if I could have some bottled water, she said "We don't carry that". Then I pulled out my phone and pointed out on the website that the Acqua Panna Artisan Water should be complimentary. She immediately grabbed my phone out of my hands, without my permission btw, and started reading the amenities back to me out loud and then followed with "nope we still don't have any". Wow!!! I couldn't believe how rude she was. Ok, well I then asked for some coffee because we were told upon check in that coffee would be available at 7am. It was 7:20am, but still no coffee and that we would have to wait until 8am. I further tried to have idle chit chat with her about the home, location, etc.., but again, she kept looking at her phone uninterested in me and the other guests loitering around the living room. Dear owners, I urge you to please train your new innkeepers to be more engaging, polite, and more helpful with your guests. Your B&B has potential and it saddens me to write this review, however, I feel strongly to let others know of our poor experience. Other problems we encountered - few tight parking spaces; loud nonstop music at night filtering downstairs so loud it bothered our sleep; peeling wallpaper in shower (King room); bathroom soap dispensers not working ( I gave up and just opened them and did my best); cookies at night need to cool down before serving because they were all stuck together as if they were hastily made. Some tips - as lovely as the vases/antiques are on the dining room table, they're in the way of conversation when others are eating. Also, a printout of the history of the mansion would be nice. Again, we loved the decor of the mansion, kudos to the designer! However, you need to hire the right people to interface and welcome your guests properly. That truly is the bottom line no matter how beautiful your place is - it's how you...

I recently had the pleasure of staying at The Charles Pacific Grove, and I wanted to express my sincere appreciation for the wonderful experience. Your inn truly is a magical place along the California coast.

From the moment I arrived, I felt incredibly welcomed. The rainbow heart sticker on the door, followed by Ian's warm greeting before I even entered my access code, immediately set a comfortable and inviting tone. Ian and Kiersten were exceptional hosts throughout my stay, making me feel right at home. Their recommendations for local activities and dining were invaluable, and the evening hors d'oeuvres and refreshments were a delightful touch. In the mornings, their friendly smiles and the wonderful breakfast spread were the perfect start to each day.

I also had the distinct pleasure of meeting Charles, the visionary behind The Charles Pacific Grove. Our conversation about the inspiration behind the inn and its welcoming ethos was truly impactful, especially given the current climate. His commitment to creating an inclusive guest experience, coupled with his deep roots in Pacific Grove and extensive design background, is evident in every detail of the inn. It was inspiring to see someone so engaged and actively contributing to a changing world, and I truly admire his approach to creating a comforting and beautiful space.

The Charles Pacific Grove has set a new standard for hospitality, and I believe major hotel chains should take note. The level of service and the welcoming atmosphere you've created are truly...