Pacific Grove Hardware — Local services in Pacific Grove

I've always received the best of service--each and every time.

Well, I have to add: the frustrating, disorganized and in the end, truly distasteful manner in which the staff addressed an on-going problem left so much to be desired that I took my concerns to the manufacturer, themselves. The manufacturer in stark contrast to a month of PG Hardware visits, (resulting in our purchasing product that could neither be used nor returned), offered to provide a new filtration system well beyond the fittings and filters that I had been battling.

I am a huge supporter of local businesses and am so terribly disheartened with my experience at PG Hardware. Please know this was a mix of good service blended with some truly poor service. This experience reminds one that while we so love to develop those small town relationships, where we send both local and out-of-town guests to our local businesses to keep them thriving; it is a two-way street, is it not? These small businesses cannot expect us to be loyal if we will not be guaranteed at least the same level of expertise, hereto, the same return policies as their larger competitors.

I take my responsibility seriously in a small town, I shop at my local markets, vendors, specialty shops; I buy my groceries, specialties, gifts and food at the local markets as often as I am able; and yet, I was resolved after yesterday's phone call with PG Hardware to never do business with them again, cancelling plans to purchase a more expensive under-the-counter filtration system and buy it for less at one of their competitors.

I have to say, after the phone call with PG Hardware yesterday, I was concerned the meaning of "small town hardware store" was lost to these gentlemen or the larger company. It was a month filled with the crazy run-around of supposed expertise across the board. In spite of all of that, I still wanted to call the manufacturer today and I am so glad there remained that one last fiber commitment that there might be someone, anyone out there with a sense of decency left, who would step up and help resolve this issue..

I am thrilled and happy to report a company called Instapure still has a heart. I received truly great Customer Service each time I called. I received what they promised when they promised it and they listen, truly listen...to you! In fact, through truly listening, we discovered misinformation and a lack of expertise that misled much of our search for parts and they chose to resolve the issue by shipping out a brand new filtration system.

I may end up back at PG Hardware some day, but it may take a while to rekindle faith in their small town...

I have never wanted to support Amazon more.

The smallest, lowest-quality phillips head screwdriver, bought in a rush to frantically finish a project on a deadline, ran me almost 19 dollars.

My entire life, I've been trained to run to the nearest Ace hardware store when I needed to fix something. The caliber of employee and the virtues established in the ecosystem of the small, traditional hardware store has been a source of comfort, inspiration, and strength for as long as I can remember, and with the help of the grey haired sages that have adorned Ace Hardware's halls, from the central valley of California to Annapolis, MD, I have put trucks back on the road, made homes livable, and lives better. But after being slapped in the face by the cost and poor quality of goods today, I can say that Amazon has won. Why bother to support small or even large physical businesses when it is so clear they do not respect you as a consumer in the slightest? Your location does not excuse your inflated price, and I hope that as younger generations who can work a computer grow to dominate the marketplace, you are driven to extinction in lieu of lower prices, as the free market...

One, can feel very at home, at a hardware store. There is a comfort and sense of order and commitment about the merchandize. After all, many a beautiful building/home, starts out with a visit to a hardware store. At any rate, I get great pleasure from wandering around them and even though, I am just a woman trying to keep up with a broken chair leg or, dripping faucet, I find I can rely on hardward stores for my simple re-pair needs. This bring me to Ace Hardware Store on Forrest Ave. It is a great store- nice wide aisles, great and update merchandize and most of all, a caring and customer friendly staff. I want to especially mention one employee who is fairly new,f in particular. Her name is Missy. Missy, is cheerful, helpful and patient. A store can be really well set out and have everything a customer needs but, at the end of the day, staff is the soul of it all. I want to give my thanks to Missy, and all the other employees at this store, for being as nice as they are. Dealing day in, and day out, is not an easy job and, they do it very well and with kindness...