Extended Stay America Suites- Palm Springs - Airport — Hotel in Palm Springs

If you are looking for a Motel 6 type experience, then this is your place. Right next door is a Courtyard by Marriott. If that’s what you’re looking for this is not your place.||Here is the quick summary. Slow service. Inoperable bathtub. The shower adjusts itself. In general, there are very few services unless you ask for them. Some of these you might not expect to have to ask for.||As you can see from the photo of the bathtub, drain, it is broken. The drain will not screw into the bottom because it is rusted out. If you choose to use the shower, you will find that at certain temperatures the handle moves on its own due to gravity, changing the temperature of your shower. Another photo depicts, the ugly and questionable seal around the temperature of control in the shower. ||I thought we would never get checked in. They seem to have two different systems that needed to talk to each other via the Internet and they blame the Internet for being too slow. Of course this is their Internet. My own phone functions fine in their hotel. This makes me question why their Internet is so slow. I’m not even sure the Internet itself is that slow because I could get my phone logged into Wi-Fi and it worked OK. It was just their systems for getting checked in. I think we were there 20 minutes. The gal who helped us was extremely nice.||Our place came with the kitchenette. The cabinets and drawers were completely empty. We were told we could get whatever we wanted to bring up to our rooms and that is true. We were also Told this was for sanitation reasons, but if you stayed in places with kitchenettes, you know this is not the norm. I looked up local laws and it’s not a law in Palm Springs either. It’s a nice lie so they can save money. I did ask for two forks. One of them was absolutely filthy with dried food. I went down the next day and asked a bowl. I received a bowl, but the clerk put his fingers inside it so now I’m going to wash that bowl. ||We were told where to drop our trash because we would not get trash service unless we asked. Ditto for towels -had to ask for if we wanted clean ones. I recognize some of these things are wonderful, conservation methods being adopted by many hotels, but in this case it felt like it was just them being cheap, based on the other experiences we had. ||And when I say we, I mean my work partner who is in a different room and had equally bad experiences.||It’s a little bit cheaper than nearby places and located within a mile of downtown. The overall appearance of the room...

If you are looking for a Motel 6 type experience, then this is your place. Right next door is a Courtyard by Marriott. If that’s what you’re looking for this is not your place.

Here is the quick summary. Slow service. Inoperable bathtub. The shower adjusts itself. In general, there are very few services unless you ask for them. Some of these you might not expect to have to ask for.

As you can see from the photo of the bathtub, drain, it is broken. The drain will not screw into the bottom because it is rusted out. If you choose to use the shower, you will find that at certain temperatures the handle moves on its own due to gravity, changing the temperature of your shower. Another photo depicts, the ugly and questionable seal around the temperature of control in the shower.

I thought we would never get checked in. They seem to have two different systems that needed to talk to each other via the Internet and they blame the Internet for being too slow. Of course this is their Internet. My own phone functions fine in their hotel. This makes me question why their Internet is so slow. I’m not even sure the Internet itself is that slow because I could get my phone logged into Wi-Fi and it worked OK. It was just their systems for getting checked in. I think we were there 20 minutes. The gal who helped us was extremely nice.

Our place came with the kitchenette. The cabinets and drawers were completely empty. We were told we could get whatever we wanted to bring up to our rooms and that is true. We were also Told this was for sanitation reasons, but if you stayed in places with kitchenettes, you know this is not the norm. I looked up local laws and it’s not a law in Palm Springs either. It’s a nice lie so they can save money. I did ask for two forks. One of them was absolutely filthy with dried food. I went down the next day and asked a bowl. I received a bowl, but the clerk put his fingers inside it so now I’m going to wash that bowl.

We were told where to drop our trash because we would not get trash service unless we asked. Ditto for towels -had to ask for if we wanted clean ones. I recognize some of these things are wonderful, conservation methods being adopted by many hotels, but in this case it felt like it was just them being cheap, based on the other experiences we had.

And when I say we, I mean my work partner who is in a different room and had equally bad experiences.

It’s a little bit cheaper than nearby places and located within a mile of downtown. The overall appearance of the room...

Unacceptable Sexual Harassment From Manger & Lack of Accountability at Extended Stay Palm Springs

I’m appalled at my experience with the Extended Stay in Palm Springs, where I had prepaid for an 8-night stay on behalf of my friend, a U.S. Army veteran with a service dog. Despite both of us being listed as guests in the hotel folio, the treatment my friend endured from management was ridiculous..

Three nights into our stay, the front desk manager arrived at my friend’s room, demanding immediate entry because of a reported water leak. My friend, caught off guard as he was undressed and his service dog was off-leash, requested just a moment to get ready. He quickly dressed and secured his service dog, then allowed the manager into the room. However, the manager had already called the police, falsely portraying my friend as a trespasser. By the time the police arrived, they were under the impression that he was unlawfully staying in the room and threatened him with arrest for trespassing.

Despite our stay being fully prepaid, the manager forced my friend to leave after just three nights, allowing him only 30 minutes to pack up. With his service dog and motorcycle, this brief time was impossible for gathering all of his belongings. When I called the front desk to object, I explained that I also had personal items in the room and was assured that anything left behind would be stored and available for pickup. However, when I followed up the next day, the front desk had no information on our belongings, and housekeeping had not been instructed to store anything from the room.

To add insult to injury, the hotel refuses to refund the remaining five nights of our prepaid stay. On top of that, my friend confided that he felt deeply uncomfortable due to unwanted flirtatious and sexual advances made by the front desk manager, adding an unsettling layer to an already distressing experience.

The level of unprofessionalism, lack of empathy, and accountability demonstrated by the management at this property was shocking. No guest, particularly a US Army veteran with a service dog, should have to endure such mistreatment, manipulation, and disregard for their personal safety...