Hampton Inn & Suites Pauls Valley — Hotel in Pauls Valley

Stayed 7/3-7/5 received a confirmation email 3 days prior to my trip but they forgot to mention they closed the pool and breakfast buffet down because of the virus. Why couldn’t people just wear masks to get their food and take it up to their room?? If I would of known there wasn’t breakfast before I got there the I would of found another hotel to stay at, because I was hoping to feed my 3 kids breakfast at the hotel during our stay. The pool could have been monitored by an employee to ensure capacity was kept to a minimum. The bed was too springy and bouncy, my husband and I tossed and turned the whole night. The mini fridge didn’t work well and took three hours to somewhat cool our food, so we ended up using our cooler the entire time. The first night there was such a loud commotion and/or party I was woken up at 1am and had to call the office to stop the noise. Then, upon checkout I see my friend was charged $41 less for her room, same size and all. She booked a month in advance and I booked almost two months in advance, I was told she booked hers through another third party and her discount was offered by them, not the hotel, therefore they couldn’t adjust my bill to the rate they were charging her. Needless to say if I ever come back to vacation in the Davis Area I will definitely not stay in Paul’s Valley at this hotel, I was very disappointed I was stuck paying $237.73 for two nights plus had to buy breakfast for my...

Loved this hotel! Came here on a short vacation from Dallas. We tried to stay in cabins near Lake of the Arbuckle's, however, there was no availability because this was a last minute trip. I called Hampton Inn and the lady who answered the phone was very nice, she went way out of her way to ensure we got the best rate available. She even waited while we checked what rate was online. We brought 2 dogs, 1 small and 1 large. The front desk was so welcoming and gave us two dog goody bags with expense toys (gender specific!), poop bags and bones! The rooms were super clean! The beds were comfortable, the pillows too and didn't see any sign of any dirt on any thing in the room, I am really particular. Great housekeeping crew! The free breakfast was great, eggs, bacon, potato's, biscuits and gravy, can make fresh waffles, muffins, toast, English muffins and more!! We brought some of our own food but forgot silverware & bowls, well they have a special area by the front desk with very nice silverware, plates, napkins, plastic cups - they were very good quality. They have a stand with cold lemon/lime water for anyone. They always have coffee and tea out for anyone. This place blows me away and the price is super reasonable!! What sold me was: The people, so friendly and helpful, the cleanliness of the hotel and rooms, and the attention to detail, they go out of their way to make sure all needs of the...

I was relieved this Hampton is updated after the last two I stayed at were seriously old and in desperate need of an update. Nice rooms, tv, bathroom, good bed. Two major problems though. You can hear major stomping from rooms above you (and I'm pretty sure it's just from a person walking around normally, not doing any actual stomping). They must not have soundproofed this location properly. Also whoever was working on the afternoon of 9/18/22 and the morning of 9/19/22 with the tattoo on her ring finger has terrible customer service skills. She has a 100 percent can't do attitude. No food when I came down at 8:45 am for breakfast. I frequent Hilton's and have gone for breakfast at that time and later on many occasions. Her response was oh well, you're SOL. So many things she could have easily done to rectify the situation or at least offer good customer service. She also was less than pleasant and seemed like she didnt' want to be there upon check in. If this is your standard now for employees Hilton I really need to look at joining Marriot or another rewards program. Don't appreciate being...