Subway — Restaurant in Pauls Valley

Lady at the front was about the rudest fast food worker I’ve ever met! Not even 5 seconds in the building, this lady white probably mid 20s had a Purple Heart necklace on starts saying with an attitude “just to let y'all know we only have muti-grain and white bread” and just walks to the back. I’m standing there with my mom looking at the menu just feeling out what she wants and she comes back and ask if we’re ready I tell her to give me just a second please. She then turns to my husband and goes “are you ready to order” in a rude tone like she already annoyed that we are there. My husband then tells her “one second please” and she rolls her eyes. Entire time she’s trying to badger us for an order rolling her eyes as me and my mom are simply talking figuring out what we want. Mind you there is literally only 1 other person who’s already ordered waiting no one else in line. We simply want to look at the menu. Now I’m speaking to my mom in Spanish to get her order and she once again keeps asking how many sandwiches it’s going as I’m still having a conversation, so I tell her it’s going to be two. As I start ordering my mother’s sandwich and she asks okay what about her? And I go “that is hers” and she lets out a big sigh and continues what she is doing. While I’m ordering my moms sandwich she keeps looking to her almost as if she’s expecting a response for her even though I am the one ordering. I ask for no onions add lettuce and tomatoes and if it can’t be double toasted. She proceeds not to say anything and makes the sandwich and as she goes to put it in the oven my mom notices the onions and I politely tell her “oh I asked for no onions please”. She lets out the biggest sign slams open the toaster and begins to toss all the onions to on one side. She turns back to me and asks me what on the next sandwich and I tell her the #15 and she looks at me and goes “so 3 sandwiches?” And I say no just two and she gets upset saying “I thought you wanted two #1s” to which I corrected her and said “no just one and one #15. That’s when she turns around with a attitude and grabs the sandwhich from the toaster and is visibly annoyed. At this point I’ve had enough and tell her “You know what, no thank you I’m gonna go ahead and go somewhere else.” We begin to walk out and get and the guy next to her start talking to each other and I hear the other guy go “well speak up so we can hear you ordering” which I know for a fact she can hear me since she was able to understand my order and roll her eyes every-time I asked for something. As we get out to our car she walks to the door still continuing to talk shit to herself when a man who was sitting outside walks up to her and they start talking at the door the entire time we’re getting into our car. If you can not handle people taking their time to look at the menu then don’t work in...

I drove up to order in the drive thru about 8:30 this morning. The menu was on & working so I started my order but decided to go inside because I thought it would be faster. So I drove around & headed inside. I checked the hours on the door to make sure the inside was open & it was. So I went in & stood @ the counter. The woman told me she wasn't open until 9:00 & refused to take my order. I was puzzled & pointed out to her that the outside menu was on & the hours on the door said it opened @ 8:00. & she said "the menu outside was not on until 9:00" 🤦‍♀️ (okay maybe I'm hallucinating that I just used that menu outside)🤷‍♀️ she went on to tell me that the reason the door was unlocked was because she was waiting on another worker to get there & she pointed to the open sign that she hadn't turned on yet.. so I done what any civilized person would do when someone refuses to take your order. I left! Got to my car & googled Paul's valley Subway just to double check myself & it said OPEN. So went back inside to show her that the website shows this business to be open & she still refused to take my order. She pointed to the hours on the drive thru window & said "it says we open @ 9:00" to which I reminded her of the front door says 8:00 & the website says 8:00 & the menu outside is on. But she still refused to let me order! So I left & wanted to get pictures of the hours on the door & the drive thru menu that was still on 🤦‍♀️ after she had just argued that it wasn't.. & I decided to pull around to the drive thru window to snap a picture of the hours that she kept pointing to telling me "it says 9:00" What I found there was someone had peeled the number 8 off! It didn't say they opened @ 9:00 (I will post pictures below if I can). 🤔 very clever way to refuse to serve a customer. So I'm left to wonder.. 🤷‍♀️ I guess they don't have to serve anyone anytime of the day.. just point to that window & say "no we don't open for another hour"👉 Idk if she may have been racist and just didn't want to serve me or what? Just...

Lazy, rude employee wouldn't take my order at the drive through window when I explained I couldn't reach the touch screen outside.

I asked her, what's the difference between taking my order right here at the window or me coming inside and you taking my order at the counter?

Her response was, it defeats the purpose of having the touchscreen in the drive through. So in other words, she's not interested in doing the slightest little extra bit of work to make a customer happy.

Unfortunately for the owner of this restaurant there are Subway stores in every town you go to. I highly recommend folks take their business to another location.

EDIT: Wow. Take a look at some of the other reviews. Apparently this same female employee is infamous for her ride behavior. One can only imagine how much business they are losing due to this one...