Seth Wadley Chevrolet GMC — Local services in Pauls Valley

My customer service experience at Seth Wadley was BRUTAL!! We were initially engaged by what we thought was a salesperson but apparently was someone off site at a call center. We were asking basic questions about the vehicle and when we started asking questions about an obvious dent, we were ignored multiple times (literally no response). Then after 2 days of no response, a sales person on site called and attempted to remedy the situation. He informed us the dent was being repaired, and initially was very communicative. Unfortunately, the salesperson we got was in his first month on the job, and he could not answer a majority of our questions. Each question we had (which were a lot since we were spending almost $40K CASH) required him calling someone above him at an entirely different store to get the question answered. Instead of connecting me with an experience salesperson at the lot on which the vehicle was, he played the middleman between me and the person pulling the strings. That would have been fine if I would have been getting my answers, unfortunately I was not. The salesperson would field all our questions then tell me he would find them all out, give me a definitive time that he would get back to me on those answers, and never would - not once. Each time, I had to call him back to see if he had gotten answers. And most times, HE WOULD HAVE THE ANSWERS I NEEDED, he just never called me back. Finally, after having enough of the middle man, I contacted his superior directly and he was able to help me enough to give me confidence to move forward with the vehicle. As the week approached for me to travel to purchase the vehicle (from texas to Oklahoma) I was highly proactive and was trying to get all the financial/logistical questions answered before I began my road trip to purchase a vehicle I had never seen in person. I began asking about certifications, personal checks, warranties (the seth wadley promise), and many other logistical information over 5 days before I traveled to the dealership. Little did they know (and little did it seem like they cared) that the reason I was asking all the questions was because I was in the process of selling a home, I had only a small window on 1 day to purchase the vehicle and get to Dallas, and needed answers much sooner than I got them. It wasn't until - literally - minutes before I arrived at their dealership that I got all my questions answered. And while I was on the phone with them traveling to their dealership, the salesperson working with them began defending himself, arguing with me, and accusing me of confusing the process by going over his head to his superior. Considering the stakes ($40,000 cash for a vehicle), I can safely say it was the worst customer service experience I have EVER had. I thought that by being a potential cash buyer of a luxurious vehicle might merit some prioritization, but unfortunately I regularly got placed on the back-burner in place of other customers (I know this because my salesperson would literally tell me that he couldn't help me right then because he was helping other customers). At the end of the day, the vehicle was a nice vehicle in good shape and we made the purchase, but I pulled off the lot with a dirty vehicle inside and out. I spent 1.5 hours the following day at a car wash detailing the outside and wiping the dust off of everything on the inside. Not only that, the rear defrost connector was unattached (only required some adhesive to be put back on) and the salesperson told me they wouldn't put that back on, but that I could get some adhesive and do it myself. THEN, a cap was missing on one of the arm rests, and I was told "you can find one of those on amazon". On top of that, not two hours into my drive home from purchasing the vehicle, the driver window cracked. When I asked them if they would fix it, I was told they would ask about it and get back with me. Guess what?! They never got back with me, I had to follow back up with them, and when I did - they had the answer (which was "No, the car was...

Worst experience buying a new vehicle. We went looking for a specific vehicle and they said it sold. We were shown 3 other vehicles which took about 3 hours, then when we said we were leaving, they found the truck that I saw online. It apparently had some damage to the taillight when being transported, so it was in the shop getting replaced. We moved forward with trying to purchase this vehicle. A price was written down by Tracy and we went back and forth weather to finance or pay, we had never made a decision on what to do. After much time passed (waiting) we were informed the finance person Aaron was ready with papers. He had all the paperwork drawn up without asking us. He figured it to finance, the interest rate was very high, terms were very long. I have Excellent credit and told him we could have either paid cash for it or financed with our bank at a lot lower interest rate. By this time it was closing, we had been there for 6 hours and everyone was ready to leave. The only numbers we saw were the extended warranty and what the price difference would be in monthly payments. We did not see any other numbers because you sign on a blank screen. When we got home with paperwork it was crazy expensive. The price agreed upon was not correct, and the extended warranties were almost $10,000 for the minimum warranty. I looked at the Sticker that was on the truck and the part with the amount was tore off and not in the vehicle. Now the kicker when looking at the truck the next morning, it had a dent above the taillight that was replaced. No disclosure of the dent. I emailed and called the next day, left messages without return calls, said this is not what we agreed on. I was back and forth with finance and the dealer neither would give me a straight answer. Today I went back to the dealership to straighten this out, never have I been so aggravated with the lack of professionalism, I was lied to, they made it look like they were trying to do something until Bently came in and said it is a done deal, it was signed and there is nothing they will do, they will fix the dent, but can't now and I live 40 miles away. The last time I purchased a vehicle you had 3 days to change your mind. They made it very clear that wasn't the case with them. When I left none of them made a point to have a satisfied customer, no handshakes, no nothing, they got...

If I could leave no star I would! Bryar was my salesman! He ran me around for 3 days. I told him I didn’t have to trade my car but he insisted I owed on it! I spoke with Chas he told me he had a few options and for me to drive down. When I arrived Bryan put me in an EV I took a friend and told him I knew nothing about this needed to think he stood at the corner and kept saying is that enough time? This is your only option! He brought in another rep who drove an EV that told me I could get charged for free everywhere and that this was the best for me! I told them I live in an apartment and am not comfortable with the charging. Dumb me signed the paperwork! Before financing went through I received calls and text messages from Wayne telling me financing didn’t go through I told him I didn’t want the car and would bring it back and wanted my car back! When I arrived Chas met me I told him I didn’t want the car there’s no free charging and I had spent almost 200 to charge in the time I had it. He said financing went through that day I told him I spoke with Wayne he apologized. Said he would cut me a check for 500 to cover the cost of charging and once I tagged it to bring it back and he would get me out of it! I tagged the car and took it back I was told that Chas and Bryar no longer worked there! I spoke with Sean explained everything to him he said they messed me over and he was very sorry but nothing he could do. He said that he would cut me a check for 1000 to help cover my tag and at the end of the year to come back and he would try and help me! I texted Sean on Monday to see if the check for 1000 had been mailed! He stated he sent request over Saturday he was sure it got handled he would check with accounting in the morning and let me know. The following Friday I still hadn’t received the check! I texted him he said he didn’t know and would check. He then called me and said they were not going to send me a check! I didn’t ask these people for the money they offered and then didn’t come through! I have since gone to another dealer who has been so kind to teach me what I need to know about this car! I refuse to take it for service to Seth Wadley as I do not trust them! When they sold the car they didn’t do any inspection on it and the tail lights were not working another dealer is taking care of that too! Do Not Trust...