Motel 6 Pomona, CA - Los Angeles — Hotel in Pomona

I had an unfortunate event today which concluded with me having to call the cops because one of the clerks was threatening to fight me. The manager did nothing to de-escalate the situation even though this clerk was becoming more and more aggressive. I was trying to give a formal complaint to the manager but the clerk was getting extremely aggressive and emotional and wasn't allowing me to give a formal complaint.||The incident;||I came in close to 12 to pay for my room and ask to see if it was a possibility to get early check in when a room was available. The first clerk ( the male clerk) advised I come back after 2 pm to see if there's anything available. I was as polite as possible cause I understand it can be an inconvenience but other hotels have accommodated me before with no issue. I come back at 230 as to not seem too pushy. This time there was a female clerk and she immediately did not look happy to see me. Still, I did my best to be as polite as possible. I understand this line of work is stressful. I relay to her what I had been told earlier, "I was told to come back at 230 to see if there might be a room available for early check in, but understand if that's not possible. Just wanted to check in"||She didn't look at her computer and was dismissive and told me, "Check in is at 3"||I told her it was no problem and told her I'd come back at 3. I turned around to leave and reached the door when I remembered that you need a parking permit in order to park on their property. I turned around to ask her if it was okay if I parked on their property while I waited. When I noticed she was checking in the couple that came in after me. Mind you, it had not even been a full 30 seconds since I had asked about early check in. These guest were also a couple who needed a queen bed and also made a reservation. I turned around and looked at her confused as she had just told me that there were no rooms available and didn't bother to look but she immediately checked in this other couple who came directly behind me. She stuttered and told me that she would look to see if there was a room for me. This felt discriminatory so I decided to file a complaint with the manager. When she tried to check me in I kindly told her that I wanted to get checked in by the manager instead. She immediately got agitated and was trying to come up with excuses as to why she didn't check me in when I asked. As I'm waiting there 3 people had been checked in. I tried not to engage with her and was trying to solely deal with the manager but she kept intervening, trying to intimidate me then started attacking my appearance. She was being preachy and calling me demonic because of how I looked. She finally relented and said she was going to leave. Which in my opinion the manager should have asked her to step out earlier in the altercation, as this clerk was only antagonizing the situation. She's at the door again, staring me down and in a threatening way. I stared back because I wasn't going to allow her to intimidate me. She then said, "Let's take this outside and handle this"||I asked her if they was a threat? And she said yes ... so instead of feeding into her threat. I told her I'd be calling the cops and filing a complaint with corporate instead. When the cops came she tried to back peddle and say she just wanted to talk outside to talk like adults. She began to cry and act like the victim. I had confirmed before calling the cops if she was threatening me and she said yes which is why I called the cops. I will definitely be escalating this matter and have spoken to corporate. The cops who came to handle the situation also advised that I make the proper complaints. I just wanted to warn anyone because it's one thing to have a rude clerk. It's another to have a discriminatory and...

I had an unfortunate event today which concluded with me having to call the cops because one of the clerks was threatening to fight me. The manager did nothing to de-escalate the situation even though this clerk was becoming more and more aggressive. I was trying to give a formal complaint to the manager but the clerk was getting extremely aggressive and emotional and wasn't allowing me to give a formal complaint.||The incident;||I came in close to 12 to pay for my room and ask to see if it was a possibility to get early check in when a room was available. The first clerk ( the male clerk) advised I come back after 2 pm to see if there's anything available. I was as polite as possible cause I understand it can be an inconvenience but other hotels have accommodated me before with no issue. I come back at 230 as to not seem too pushy. This time there was a female clerk and she immediately did not look happy to see me. Still, I did my best to be as polite as possible. I understand this line of work is stressful. I relay to her what I had been told earlier, "I was told to come back at 230 to see if there might be a room available for early check in, but understand if that's not possible. Just wanted to check in"||She didn't look at her computer and was dismissive and told me, "Check in is at 3"||I told her it was no problem and told her I'd come back at 3. I turned around to leave and reached the door when I remembered that you need a parking permit in order to park on their property. I turned around to ask her if it was okay if I parked on their property while I waited. When I noticed she was checking in the couple that came in after me. Mind you, it had not even been a full 30 seconds since I had asked about early check in. These guest were also a couple who needed a queen bed and also made a reservation. I turned around and looked at her confused as she had just told me that there were no rooms available and didn't bother to look but she immediately checked in this other couple who came directly behind me. She stuttered and told me that she would look to see if there was a room for me. This felt discriminatory so I decided to file a complaint with the manager. When she tried to check me in I kindly told her that I wanted to get checked in by the manager instead. She immediately got agitated and was trying to come up with excuses as to why she didn't check me in when I asked. As I'm waiting there 3 people had been checked in. I tried not to engage with her and was trying to solely deal with the manager but she kept intervening, trying to intimidate me then started attacking my appearance. She was being preachy and calling me demonic because of how I looked. She finally relented and said she was going to leave. Which in my opinion the manager should have asked her to step out earlier in the altercation, as this clerk was only antagonizing the situation. She's at the door again, staring me down and in a threatening way. I stared back because I wasn't going to allow her to intimidate me. She then said, "Let's take this outside and handle this"||I asked her if they was a threat? And she said yes ... so instead of feeding into her threat. I told her I'd be calling the cops and filing a complaint with corporate instead. When the cops came she tried to back peddle and say she just wanted to talk outside to talk like adults. She began to cry and act like the victim. I had confirmed before calling the cops if she was threatening me and she said yes which is why I called the cops. I will definitely be escalating this matter and have spoken to corporate. The cops who came to handle the situation also advised that I make the proper complaints. I just wanted to warn anyone because it's one thing to have a rude clerk. It's another to have a discriminatory and...

I had an unfortunate event today which concluded with me having to call the cops because one of the clerks was threatening to fight me. The manager did nothing to de-escalate the situation even though this clerk was becoming more and more aggressive. I was trying to give a formal complaint to the manager but the clerk was getting extremely aggressive and emotional and wasn't allowing me to give a formal complaint. The incident; I came in close to 12 to pay for my room and ask to see if it was a possibility to get early check in when a room was available. The first clerk ( the male clerk) advised I come back after 2 pm to see if there's anything available. I was as polite as possible cause I understand it can be an inconvenience but other hotels have accommodated me before with no issue. I come back at 230 as to not seem too pushy. This time there was a female clerk and she immediately did not look happy to see me. Still, I did my best to be as polite as possible. I understand this line of work is stressful. I relay to her what I had been told earlier, "I was told to come back at 230 to see if there might be a room available for early check in, but understand if that's not possible. Just wanted to check in" She didn't look at her computer and was dismissive and told me, "Check in is at 3" I told her it was no problem and told her I'd come back at 3. I turned around to leave and reached the door when I remembered that you need a parking permit in order to park on their property. I turned around to ask her if it was okay if I parked on their property while I waited. When I noticed she was checking in the couple that came in after me. Mind you, it had not even been a full 30 seconds since I had asked about early check in. These guest were also a couple who needed a queen bed and also made a reservation. I turned around and looked at her confused as she had just told me that there were no rooms available and didn't bother to look but she immediately checked in this other couple who came directly behind me. She stuttered and told me that she would look to see if there was a room for me. This felt discriminatory so I decided to file a complaint with the manager. When she tried to check me in I kindly told her that I wanted to get checked in by the manager instead. She immediately got agitated and was trying to come up with excuses as to why she didn't check me in when I asked. As I'm waiting there 3 people had been checked in. I tried not to engage with her and was trying to solely deal with the manager but she kept intervening, trying to intimidate me then started attacking my appearance. She was being preachy and calling me demonic because of how I looked. She finally relented and said she was going to leave. Which in my opinion the manager should have asked her to step out earlier in the altercation, as this clerk was only antagonizing the situation. She's at the door again, staring me down and in a threatening way. I stared back because I wasn't going to allow her to intimidate me. She then said, "Let's take this outside and handle this" I asked her if they was a threat? And she said yes ... so instead of feeding into her threat. I told her I'd be calling the cops and filing a complaint with corporate instead. When the cops came she tried to back peddle and say she just wanted to talk outside to talk like adults. She began to cry and act like the victim. I had confirmed before calling the cops if she was threatening me and she said yes which is why I called the cops. I will definitely be escalating this matter and have spoken to corporate. The cops who came to handle the situation also advised that I make the proper complaints. I just wanted to warn anyone because it's one thing to have a rude clerk. It's another to have a discriminatory and...