Hampton Inn Richland/Tri-Cities — Hotel in Richland

ATTENTION: LONG REVIEW, BUT WELL WORTH THE READ AND INFO.

Happy New Year and greetings from Mr. & Mrs. Dustin Stump; we are writing this review due to the excellent and over the top service we received from The Hampton Inn in Richland ( part of the Tri-Cities) Washington. Our stay wasn't planned, we took an impromptu trip to see family and friends. When we arrived we were greeted by, Kimi, the front desk attendant. She was was EXTREMELY helpful and very informative. She recommended a few dining establishments and informed us that the property provided free shuttle service. We were very happy to hear of this, since it meant we would be free to enojoy few cocktails to celebrate New Year's Eve( without the fear of the dangers and consequences of a D.U.I.) with what turned out being quite possibly the best steak my husband and myself EVER had, and that is saying a lot, as we both have traveled all over the lower 48, Canada, Alaska. A lot of time was spent in "Cow Country", so we both know a good piece of steak meat, we would STRONGLY suggest you use your already working relationship with "Bud's Broiler" . It seems to be a win-win for both business as the employees at both establishments speak well of each other's staff and service. Your shuttle driver, John ,was absolutely fantastic and extremely professional and excellent driver and on the spot prompt. He waited to make sure we could be seated(we had no reservations, as I mentioned earlier that the trip was impromptu ) and offered to help us find another high end dining establishment that served steaks. Luckily, for us we were seated immediately in the bar. When we were finished, we called and John arrived immediately. When we returned Kimi, the front desk attendant, gladly and sweetly, answered our questions as to where we could smoke and not violate and property rules and provided wine glasses for our use in our room. My husband is Decorated 100% disabled Combat Veteran and my body is banged up bad from 10 years of extensive ballet training and sports in high school and several "horse and livestock " wrecks and a military injury and so forth. Getting out of bed is nothing short of agonizing (especially in the winter) for the both of us. The beds you supply in your room are WONDERFUL!!! Between the bed and the pillows, this morning was the first morning in at least 8 yrs either one us woke up PAIN FREE and we didn't require medication to just get out bed. We were able to get up and get dressed , have coffee, pack, load up and go shopping for 2 hrs before requiring medication, and only needed Advil. While this may sound strange to the average person, it was quite, literally, the best morning we had in YEARS!!!! When we checked out, Taylor, the morning desk attendant, after listening to us praise the bed, she directed us to your website where we could look into purchasing the same mattress and pillows we slept on the night before, as we are actively in the middle of shopping for and trying mattresses. I apologize for this extremely long and detailed review, but we had a lot to of wonderful things to report about your wonderful and beautiful property and your fantastic amenities, bed and most importantly, your staff that worked far above the normal service expected. You can count on our repeated business, to any hotel Hilton/Hampton chain in the future as we travel a lot, both planned and spur of the moment. Thank you for, literally, for helping us have a GREAT start on our...

I stayed in room 352 with my daughter for 5 days, and boy was it a stay! So, we had a room overlooking the Columbia with a balcony. While it was an amazing room, the black out curtains didn't cover the glass in the door, and so on the first morning I was rudely woke by the brightest sun, when I work swing, I need my sleep. Told the front desk, and they taped black bags over the glass so that I could get my sleep! Above and Beyond!

Also, because my daughter was on my work trip, I didn't want room service in the room while I was away and she was there by herself, so they would text me every day to see if I needed anything and would bring it to us once I was back at the hotel. Wonderful!

Additionally, the rooms were very comfortable and supremely clean. The showers were nothing to write home about, the water pressure was not great, and the shower head so high up that my short self had a dribble to wash under, and that is the only room for improvement I can think of.

Other than that, they had a sack lunch on the counter when I would leave for work, which was wonderful on days I was to busy to be prepared.

The pool and sauna were clean and plenty of towels. Open 24 hours with a deck to lay in the sun during sunshine hours. I did notice that the Sauna was a bit strong with the chemicals, and it made my skin itch and burn, so might be mindful of that if you have sensitive skin like I do.

The Inn is located next to a major park with an accessible beach to swim in the river. There was a park there too, with a riverwalk and so many bench swings lining the way to gaze at the beautiful scenery. There were tons of play structures for kiddos, and it was just a buzz with families and fun for my kiddo.

Natasha was amazing at the front desk, want to give her a special shout out for all the help she gave to us, making sure we had everything we needed and that I could sleep comfortably in my room.

If you like a firmer bed, you will love the bed. It did make my hips hurt, but wouldn't stop me from booking here again, I'll just bring a topper so I'm more comfortable next time.

We are vegan, so some protein options like maybe a tofu scramble would be great for vegetarians, breakfast was not a good choice. The potatoes had to much lemon, and there was no protein options, just a lot of carbs. It seemed others who have a Omni diet were enjoying the eggs and bacon though. There were several vegan options for food in the area, so that was just fine, although would love to see the Hilton offer more choices to those who are plant based.

Finally, I would 100% recommend this hotel, and I will be staying there again in another week. Loved my stay and felt so taken care of! You can't go wrong...

I don't leave google reviews much less spend any extra energy refocusing on a negative experience, however, I was utterly shocked and disappointed at how we were treated over the phone by the attending front desk agent and wanted to take the time to share that with any potential people seeking this establishment for accommodation. Me and my boyfriend were headed to this hotel after we had stayed in madras for the solar eclipse, what would have been a 3hr drive turned into 8hrs and my boyfriend ended up getting violently ill and we needed to pull off the road several times so he could vomit out the window. At this point we were closer to the exit we needed going home than to the exit we needed to continue our trip so that's what we did. When we got home and ourselves and the car cleaned up we called the hotel (at 7pm) and explained to the attending staff that we would not be able to make our reservation for the night and rather than wanting a refund we just wanted to switch the dates as we were still very much were wanting to try again to stay at the hotel. This isn't our first time staying at a hotel, we understand the concept of the 24hr cancellation policy and that it's put in place for a reason but for anybody who has ever tried to call into the front desk because emergencies happen, you know it depends largely on that specific employees discretion and the employee we spoke with did not uphold a hospitable manner in any way. At this point I still don't even want a refund but I absolutely no longer have the desire to stay there, I tried to appeal to the front desks humanity to switch to a later date that I know had been available but instead I was given the "we're sold out 24hr cancellation policy" spiel and odds are he was able to sell the room again and made twice the revenue as I find it highly unlikely the room remained empty during the traffic of the eclipse. This is the kind of employees and hospitality you can expect to receive at this location where you are viewed as a means to an end and I didn't even need to step foot on their property to find that out. This is a gorgeous area with plenty of...