The Liberty Trust — Hotel in Roanoke

Please 🙏🏾 Stay Away from this hotel. Especially women who are traveling by themselves.

My boyfriend and I visited Ronoake for a friend’s wedding, we stayed at the liberty trust Hotel. We thought the hotel was a cute place and the staff were welcoming, but we were terribly wrong. Around early morning Sunday, while my boyfriend and I were sleeping a man had entered our room naked. The man entered the room very quietly, thankfully the door made a creaking sound. I noticed the man and woke my boyfriend up, the man was already in our room. My boyfriend confronted the man to leave our room. The naked man was confused when he saw my boyfriend. I believe the man was under the impression that I was in the room by myself. During the confrontation, the intruder had the nerve to tell my boyfriend to calm down so he doesn’t wake up others. First I thought the man suffered from Alzheimer, Dementia, or was intoxicated but he wasn’t none of the three. I have worked with patients that’s suffer from illnesses (dementia or Alzheimer) and I know the characteristics to look for but the man was not showing any signs of it. Especially, sneaking into someone room almost 3 in the morning. Immediately after the incident I called the front desk to report it. The night staff told me she will look into and follow up with me, that wasn’t the case. I went wrong not calling the police right away, because I never received a follow up. I packed my stuff and left immediately once it was a decent time in the morning. Which makes it worse the incident happened a day before my birthday, this is not something you want to think about especially entering a new age. After leaving the hotel, I waited to see if someone will ever call me but no one did. I had to call a day later to find out notes were taken from the night staff about doing walk through of the hallways and stairwell. Unfortunately, the notes were never communicated to the day staff. The lady I spoke told me she didn’t have access to the cameras, but she will notify management. The next day (Wednesday) I received a call from the manager, she told me she’s reviewing the cameras and asked for a time stamp when the incident occurred. I never received a call back until Saturday evening from the regional director. I explained the situation of what happened, she told she was on vacation and was informed of the situation when she got back. She told she didn’t see anything on camera, and that was it. She later told me she will send me an email. I was infuriated with the email I received it was completely different from our conversation we had on Saturday, she told me she had further information from the manager which was a complete lie and basically try to make it seem that I made up a story. I was outraged that she was a woman who really didn’t even attempt to help me or try to investigate further. I’m not looking for money, I just need answers and the let the truth come out. I decided to go the legal way. This must stop 🛑, if I have to use my money and resources to get justices I will. I’m not a mother but as an aunt, a daughter, and a woman I need to stand up and fight. I won’t stop until, I can’t anymore. I’m doing this for the next woman...

This hotel is beautiful and very nice to stay in. The staff was very friendly and helpful. Every request that they could accommodate, they did with no issues. My qualm, however, is with the amenities. There are no cribs or beds available for infants/ young toddlers. I was expecting them to have some available and ended up needing to go purchase one of my own because they didn’t not have them. I feel like that should be a standard amenity offered for ease on parents. Also, I booked through a third party and was not told about being charged for parking. So to my surprise, after already paying an arm and a leg to stay at this hotel, I have to pay $8/night for parking, which isn’t charged until checkout. Not to mention, the elevators in the parking garage that I am paying to use are broken! So I have to put myself and my child in danger to walk the stroller down the ramp where cars are speeding by just so I can get up and down, to then walk around the corner to the hotel where I have to HOIST the stroller up the big step in front of the hotel. Also, the windows are extremely thin?? I could hear every loud person outside, every truck thumping by and the trains going by loud and clear. Nothing the staff could’ve done about that, so nothing against them. The housekeepers were incredible. The first morning we woke up and left, when we returned, our room was spotless and they had made up my daughters new pack-n-play, nice and thick with blankets and sheets. They were not required to do that and yet they so kindly did and it made my entire day. So shout out to housekeeping for being amazing and making a stressful day a little...

Our 5th floor room had a nice view as long as you didn't look down. We watched and listened to the 'unhoused' fight with and scream at each other until about 430am. The pub 2 doors down booms the bass until 230am. The FREIGHT trains run about every hour or so all night long (we could see the tracks from our window) I couldn't fall asleep until after 5am, but then I could clearly hear the crosswalk for the seeing impaired start calling out that the crosswalk was open, automatically every few minutes. By that time I was so exhausted, that I was able to sleep thru it. If you are not a heavy sleeper, this may not be the hotel for you.

We ordered the breakfast in the room, hosted by the Vault restaurant. No Gluten free offerings AT ALL except a fruit bowl. My $7 fruit bowl had 4 raspberries 2 blackberries about 12 blueberries and 2 cut strawberries. We were missing a breakfast sandwich. The biscuits and gravy came in a brown waxed box and was not tasty. The Jersey egg sandwich on a bagel we did receive was edible but not tasty. The coffees tasted bitter like yesterday's decaf. We checked out hungry and thirsty. PS Breakfast for two was about $65 plus automatic fees and tip-

The pros? The room was lovely with high ceilings and unusual doors- the beds were very very comfortable the bathrooms were nice- great bathroom lighting The staff was really nice and helpful - I ask a lot of questions and they were very patient with me. Overall, had I paid the going rate for the room, I'd be very dissatisfied with the value. However, it is a very nice building with lovely little...