Clarion Hotel San Angelo near Convention Center — Hotel in San Angelo

When I called to reserve the room whoever answered the phone told me they accept cash if you have recorded listen to it that was on Thursday June 25th I went to the motel to check in tired from driving from Dallas picking up my son I show up front desk says they don't know they do not accept cash I had already talked to someone on your end that said they did so then we proceeded to use a card and then they said there was $150 deposit which I told the receptionist nobody has mentioned that either just being embarrassed in front of my son was bad enough I just said okay $160 cuz I did not have change the lady in the front desk was just smiling like she was enjoying that me being tired and exhausted from driving just wanted to relax I should have left there but I didn't I paid $160 and paid $257 for the room the next day we went to the event we were here for came back room was not made towels were not in place no restroom paper I went to the front desk to ask why my room had not been made she said she didn't know then she said that he didn't do that then she said bring me the towels and that's when I told her go get the towels and if you can make my bed and bring some toilet paper so I proceeded to go and try to relax the bartender said I was short a dollar and then she proceeded to say that I was being rude or something like that and I her $100 bill and she said come and get your change I asked the waitress there if she could bring me my change cuz I didn't want no problems and the waitress came back and said you need to go get your own change the bartender said you need to get up and go get your own change so when I was just waiting there the bartender came took my drink from my hand gave me my change and told me to leave that's when I just said you know what this is not the place for me so I'm going to go somewhere else and she was following me and I turned around and I did what I did because she was being ugly and rude to me that is not professional at all she should have kicked the other guy out that pushed me but she didn't me and my son went to go get something to eat I told him let's get out of here because these people are acting like they're running New Jack City here my son laughed and said I don't know what that is but anyways we went to go get something to eat when I came back we could not get into our room because I had asked her for toilet paper towels and all that a cop came and told me I had to leave they issued a trespassing on me and did not give me my refund of $160 I left so you need to refund those 160 on the card I used I paid for services over and above that I did not get and then they call the cops on me watch the camera and listen to the video if you have it working there you more professionally people the front desk could have said yes sir and took care of the problem but instead she said that she didn't know and she wasn't involved the bartender was mad at me while I just protected myself and she just wanted to pick a fight that is not professional at all...

Feel bad to leave this not so great review. But I have stayed at this property at least 30 times in the past 3 years, so I feel I can give a real review. I must say each time I stay I find the hotel getting more and more in need of some real TLC. The rooms are dated , smell and need a real good cleaning and dusting. Usually my stays are pleasant , but this last stay was just horrible. My room smelled terribly, such that it caused me to wake up , so after doing some middle of the night research, I found old meat and potatoes in the not plugged in refrigerator, so when I open the door of the fridge, the smell that came out of it almost knocked me off my feet! Needless to say, did not sleep well with the smell that reeked in the room.

Tried to order a cobb salad in the downstairs restaurant, and was told they were out of lettuce , no lettuce in the whole hotel..what a let down , being that it was late and I was tired ,I ordered something else, but that turned out to not be good at all , some old lumpy refried beans, that you could tell had been sitting in the fridge for a couple of days, and had been nuked. The luke warm rice was salty and full of black pepper, the chicken quesadilla was okay...but nothing to write home about.

The morning breakfast use to be nice, but you better get there early, because when it runs out of food, its out of food. I got there at 8:30 AM, and this not so happy attendant, asked for my breakfast voucher , and I did not have it on hand , nevertheless, she stood waiting while I search my 3 suitcases for it, I admit, I probably should have had it ready, but I had already been at the hotel for the last 2 days, and didn't think about it that morning, while the attendant just stands there waiting for me to retrieve it, I felt like she thought I was trying to scam a free breakfast, finally finding it, gave it to the attendant, who then rudely says the buffet was about to close and they are not restocking. Its only 8:30 am, and buffet is suppose to run until 9:00 am? I wish she would have told me that before I ransacked my luggage. anyways, the buffet turned out to be much of nothing, got me an apple ,drank some soda, and went to McDonald's.

I did share my thoughts with the manager at the desk , she was very sweet, but at this point what can she do? The bad stay had already been done , the place still had no lettuce, the buffet was out of food , and room 218 still smelled, and thankfully I was checking out. Well that's my two cents on this, what use to be a really nice...

My family stayed at the Clarion hotel in San Angelo. We had never stayed at a Clarion hotel, however it was listed as a choice hotel so we thought it would be a good hotel. In my job I travel about three weeks out of the month and we have two children that play competitive softball. I have stayed in a lot of hotels, this one was one of the worst stays I've had.

When we first arrived we made our way to the front desk to check in, we were 20 minutes early and were told that we could only check in if we paid an additional $25. I chose not to pay and had my family sit on the couch in the lobby to wait the 20 minutes. While sitting there we watched two members of our team and another family check in. The two members of our team were not charged the additional fee, yet they were checked in early. When those three people were checked in the other woman at the desk called us forward and checked us in a few minutes early.

When we first arrived to the room we noticed that there had been a leak and the ceiling had a large stain. The room was large and the air conditioner worked well. As we settled into the room we noticed that one of the pillows had a large yellow stain across most of the pillow. I started checking all of the pillows to make sure they were all clean. All of the other pillows were good. The thin red cloth that is kept at the end of the bed also had stain on it. I will not assume what is was but it was noticeable and white. As we had found so many problems I decided to fully check the beds. When we pulled down the  comforter they were both dirty. On had what appeared to be feces and the other had blood on it. We tried to call the front desk, however the phone did not work. We notified the head of housekeeping, but no one ever came to fix it. While the head of housekeeping and another housekeeper were in the room changing the bed linens, they did fix the television. While the head woman was very rude even slamming our door on the way out the other housekeeper was very helpful and friendly. We received no apologies, no one asked if we would like a different room and there was no acknowledgement that there was a problem.

I was so disappointed with the service and also the cleanliness...