The Villas at La Cantera Resort & Spa — Hotel in San Antonio

We have stayed multiple times and will certainly stay again. The place is absolutely beautiful. Luxurious and tranquil yet rustic in the classiest use of the word. Whimsical lighting around the property and large firepits along with the makings for smores make for an unmatched experience by any of the competition. Really, this is something truly unique that you must experience both as a romantic getaway with your other, and as a family retreat. It forms to both extremely well. My only reason for withholding the fifth star has to do with their payment processes and/or systems. Multiple times now, once with the main property and twice with the Villas, whatever they had done when running my credit card tied up available funds with pre-authorizations but upon checkout they insisted that I needed to provide additional payment for the stay. I'm talking about 3 times the cost of the stay being held, but then they were unable to use the hold to cover the bill. And even if this were true or if I did not have the money, they should handle the situation respectfully and with empathy. Instead, after an incredible experience, they completely tank it by treating me like I was trying to get something by in them. Thankfully, it was not an issue to provide an alternative form of payment but it hasn't always been that way and I imagine for many, after forking out the premium it rightfully demands to stay there, that might not be possible. To leave there feeling like they are looking down at you, mind you even after complete payment in full without hesitation, is such a huge fail. Once is a mistake that I got over easily, twice was frustrating but a third time is appalling. It shows you how nice the place is if I'm willing to repeatedly give them a chance. I'll likely do it again, but probably use a credit card instead of debit. Still, really great everything except when u leave. Oh yea, checkout is at 11 sharp. Its probably tied to them thinking I wasn't able to pay my bill but the maids start pounding on the door right at 11. If they fix this part of the experience to match the rest, no one (JW or Hyatt) will be able...

The only reason this did not earn a 5 star review is due to the experience we had regarding pool access in the Villas area. We specifically booked a private villa rather than a room at the main resort to avoid crowds (particularly young children) at the pool during our baby moon. Not only was the pool crowded, but there was a children's birthday party taking place in the private pool area with attendees who were not even paying guests of the resort. This was very frustrating, as we did not get to experience a calm visit and felt the need to avoid the pool area for the high risk of covid exposure during a major spike. There was no option to socially distance, the children were poorly behaved and far too young to have been vaccinated. We were surprised a resort of this caliber would allow this.

All that said, we enjoyed everything else about our stay. The staff were friendly and courteous; the room and amenities were luxurious, sparkling clean; and the views could not be beat. Best room service dining we have ever had! We definitely recommend taking the golf cart for a cruise around the grounds even if you are not planning on golfing. The grounds offer a gorgeous peek into Texas Hill...

Stayed at the Villas during September 2020. It was in the middle of the COVID pandemic and as such operating under safety rules. I rented two villas right next to each other and was pleasantly surprised by the amount of room and amenities. It is off the main resort hotel building and as such has a quaint feel to it. There is a private pool in the courtyard with a sizable hot tub and a bar area where food and drinks can be had. The pool was well kept and the area was clean and perfect. The Villa guest get access to golf carts to drive up and down to the main resort building and it is a handy convenience for getting around without having a car. During COVID there was no housekeeping but you can get towels and extras brought to you. Depending on which Villa you get you can be pool side or on the other side which is equally...